Very poor product. There were no written instructions for the Mille Feuille so I had to keep running back and forward to the pc to watch an instruction video. The ingredients were confusingly packed... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great variety of Dessert kits, with related equipment and dry ingredients included (for practicality and longevity, wet ingredients like egg or milk aren't shipped). An excellent way to learn ne... Näytä lisää
Yritys on vastannut
The presentation of the box I received was beautiful. The ingredients high quality but the concept of the Easter egg dessert I'm not sure about. It really needed to be for 4 plus people as it was very... Näytä lisää
Yritys on vastannut
A lovely and delightful box full of ingredients to make a Tart au Citron. The ingredients are all measured into sachets and the instructions were simple to follow. Overall a lovely and tasty lemon ta... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Mon Dessert provides mixes and recipe boxes for baking enthusiasts. What makes us unique is our focus on enabling the effortless creation of a broad range of aspirational desserts, going beyond the ordinary. We remove the pain points of complex dessert making, leaving only the joy of both baking and indulging in luxurious treats.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- info@mondessert.co.uk
- mondessert.co.uk
3,1
Keskitasoinen
134 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A delightful gift to give
I was so pleased to find this as an unusual gift. The ordering was straightforward, and the item delivered very promptly. The recipient was so pleased with the surprise and the choices. I'm not sure if she's had chance to make them yet.
15. elokuuta 2022
Vastaus yritykseltä Mon Dessert
Dear Sue, thanks so much for taking the time to leave your 5 star Trustpilot review on our gifting product. We're so happy to hear that the recipient was pleased with their kits and we do hope they enjoy making them. Have a great day, Mon Dessert
Pretty easy to follow along and turned…
Pretty easy to follow along and turned out so well!
Love the idea!
22. elokuuta 2022
Vastaus yritykseltä Mon Dessert
Dear Molly, we're so pleased to hear that you found our dessert kits to be easy to use and that your bake turned out well. We really appreciate you taking the time to leave your feedback and hope you have a great week, Mon Dessert
A delightful Tart au Citron
A lovely and delightful box full of ingredients to make a Tart au Citron. The ingredients are all measured into sachets and the instructions were simple to follow. Overall a lovely and tasty lemon tart. If there was a full recipe card within the box, that would of been good rather than having to use scan a GR code on a mobile phone to view the recipe online.
Other than that, I would definitely like to try out some other baking kits from the Mondessert website.
19. elokuuta 2022
Vastaus yritykseltä Mon Dessert
Dear Jen, thanks so much for taking the time to leave your feedback on our Tart au Citron dessert kit. We're so pleased to hear that you found the instructions simple to follow and that the finished product was tasty. We really appreciate your feedback and will make sure to pass on your comments about the QR code to our product development team. We hope you have a great week, Mon Dessert
Great experience
Great experience. Box of goodies arrived well packaged and in good order. Clear recipe/instructions. Handy little video demo. All good
15. elokuuta 2022
Vastaus yritykseltä Mon Dessert
Dear Janice, thanks so much for taking the time to leave your review. We're so happy to hear you had a great experience using our service and we hope you have a lovely weekend, Mon Dessert
Love this service but the citron tart was a little too tart
I love the kits usually and did enjoy the base for the citron tart but I found the filling very tart and much darker than the photo.
9. elokuuta 2022
Vastaus yritykseltä Mon Dessert
Dear Tracey, thank you for taking the time to leave your feedback on our Tart au Citron kit. We're sorry to hear that you found the dessert to be a little too tart. Our priority here at Mon Dessert is your satisfaction, so we will make sure to pass your comments on to our product development team. Please send us an email via info@mondessert.co.uk quoting 'Trustpilot' as we'd love to send you another kit free of charge to try. Thank you, Mon Dessert
Helps you achieve and enjoy amazing desserts
I would not say that I am a confident baker at all, but I do like a fine dessert. The Mon Dessert kits have helped me make desserts that I never thought I could achieve. I wowed friends and myself! And enjoyed a unique delicious dessert in the process. Fantastic idea and execution. To my knowledge no one else offers a similar selection of recipes with refined ingredients. Highly recommended!
3. elokuuta 2022
Vastaus yritykseltä Mon Dessert
Dear John, thank you so much for taking the time to leave your 5 star review on our products. We really appreciate your feedback and will be sure to pass on your comments to the rest of our team. We hope you have a great weekend, Mon Dessert
Disappointing
I was gifted a 3 month subscription at Christmas and I am sad to say I have found the whole experience quite disappointing. I was missed off the mail list at the start so didn't get a heads up about the upcoming kit which allows subscriber to decide if they may like to skip that month. The QR codes included in the boxes are supposed to take you to the recipe however, I have found that they often only take you to a teaser trailer or to the product purchase list. So invariably I have had to go find the recipe myself. The makes themselves are why I gave any stars, as on the whole I have managed to produce a delicious dessert not counting this months tart au citron which turned out a dubious colour due to the coconut palm sugar supplied and not a lovely lemony hue as pictured! The kits are well packaged and have everything you need to complete the recipe. My fave make us the chocolate tart which has become a family favourite. To be fair I have been gifted an extra months subscription as an apology but I feel sad that a gift turned into a bit of a burden through having to chase/query my subscription on more than one occasion.
1. elokuuta 2022
Vastaus yritykseltä Mon Dessert
Dear Amanda,
Thank you so much for your review. We appreciate all feedback good or bad. After all, we are making these products for you. Sorry for the rather lengthy response back, we just want to make sure we have responded to every point you have made adequately.
Firstly we do apologise that you were left off the email list the first time around. I hope that this issue was resolved and that email notifications reached you in the end. This can sometimes happen for technical reasons that I do not want to bore you with, but we are working hard to ensure this does not happen in the future.
With regards to the QR codes, we have had a complete overhaul of our website, brand and products. During this change, some of the older videos and recipes were not switched over, which may be the problem you are eluding to. I hope again that when you contacted customer service they were able to send you to the correct page. We are currently looking at giving you a full written and voice-over and subtitled video tutorial for every single kit, we are about 70% there, but there are some recipes in transition. We do apologise for this.
Thank you for your lovely comments about the desserts. Yes, you are quite right, the coconut palm does somewhat change the colour of the lemony tart you may have been expecting. We have had many customers ask us for unrefined sugars so we wanted to give them what they wanted. We will take this away and look to introduce a less highly coloured sugar, especially in such a delicate tart. So many thanks for that feedback.
Last but not least for the disappointment caused we would gladly love to offer another kit for free. We shall email you separately to organise how we might get this to you. We would happily gift you a chocolate tart kit, or otherwise, we have a whole host of other exciting kits out at the moment that we would love for you to try!
Kindest regards
Team Mon Dessert
5 star rating for the service well done…
5 star rating for the service well done 👍
26. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Dear Ali, thank you so much for your 5 star review on our service. We really appreciate your feedback and hope you have a great day, Mon Dessert
Great tasting baking kit
It was a easy to bake kit and it tasted incredible too.it would be great if the “how to “ video can be watched more than once
28. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Dear ST, thank you for taking the time to leave your review on one of our dessert kits. We're so pleased to hear that you found it tasty and easy to use. Our 'how to videos' which feature on our recipe pages are embedded from YouTube, so they should be watchable multiple times. Please do let us know which recipe you were following and we will take a look into this for you. Thank you once again for your feedback and we hope you have a lovely day, Mon Dessert
Salted chocolate tart - good enough to lie for
What a lovely, hidden gem. Exquisite salted chocolate tart. Every time I’m invited to a dinner party I’m going to bring it along and try to pass it off as my own. If everyone else enjoys it as much as I did and news gets out, I suspect I’ll be rumbled as a charlatan chef pretty damn quick.
25. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Dear Philip, thanks so much for taking the time to leave your 5 star review on our Salted Chocolate Tart kit. We're so pleased to hear that you enjoyed it and your secret is safe with us! Have a great day, Mon Dessert
Love these kits
Love these kits. I've used both the macaron and valentines chocolate making kit and both were really easy to follow and turned out perfectly. I feel like a 'real' pastry chef or pâtissier :)
I like the move towards more sustainable packaging too - big plus!!
21. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Dear Stacey, thank you so much for your 5 star review on our kits. We really appreciate you taking the time to leave your comments and are pleased to hear you found our kits easy to follow. We hope you have a great day, Mon Dessert
Making the difficult easy!
I absolutely love this company - I enjoy baking /cooking but the more complex patisserie is too time consuming to source everything. It’s straight forward, simple with clear instructions and we loved the end product of delicious macaroons! Will be ordering as presents for everyone going forward such a unique gift.
14. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Dear Kerry, we're so pleased to hear that you loved our macaron kit and found the instructions to be clear and straight forward! We really value your feedback and will be sure to pass your comments on to the rest of our team. Have a lovely day, Mon Dessert
Highly recommend the celebration cake kit
I bought the celebration kit with moulds for my Step-Dad’s 70th and it was absolutely brilliant! I will definitely be purchasing again for other birthdays. It was such a hit with all the family! I’m not a natural Mary Berry, so this was absolutely ideal for me! Would highly recommend.
14. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Dear Joanna, thanks so much for taking the time to leave your 5 star review. We are so thrilled to hear that you enjoyed making our celebration cake kit for your Dad's special birthday and that you would recommend our service. We'll make sure to pass your feedback on to the rest of our team and we hope you have a lovely day, Mon Dessert
Wow! Would Recommend
Wow! What a service - used as a gift & would highly recommend for special occasions!
14. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Dear Danielle, thanks so much for your positive review on our service. We're so happy to hear that you would recommend us, particularly for gifts and special occasions. We really appreciate you taking the time to leave your comments and hope you have a lovely day, Mon Dessert
Great gifts, beautiful packaging
I wanted a nice hostess gift that would be something different. My friends have been delighted! The packaging is beautiful, and the steps are very easy to follow! I love this product.
14. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Dear Rachael, we're so pleased to hear that you love our product and packaging, and that your friends have been delighted with their gifts. We really appreciate you taking time to leave your feedback and hope you have a lovely day, Mon Dessert
I bought it as a gift for by 12 year…
I bought it as a gift for by 12 year old niece. The packaging is gorgeous and the directions were so easy to follow. She loved making the reset with her friends. She talked her mom into setting up the subscription.
Great company and lovely product
14. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mon Dessert
Hi Sara, thanks so much for taking the time to leave your 5 star review! We're so pleased to hear that you and your niece really enjoyed making our kit and are also thrilled that her mum has also started on a subscription with us. We'll be sure to pass your comments on to the rest of our team and we hope you have a great day, the Mon Dessert team
Scrummy macaron kit
I have bought the macaron kits numerous times for myself and bought lots for friends. Makes a fantastic pressie. They come out totally scrummy every single time
24. toukokuuta 2022
Vastaus yritykseltä Mon Dessert
Hi Maggie, thanks so much for leaving your feedback on our macaron kits. We're so pleased to hear that you found them to be a success every time! We hope you have a great day, the Mon Dessert team
Amazing stylish dessert kits
I enjoyed using Mon Dessert dessert making kits. Some of the kits are easy and fun to make with my 6 years old daughter, some are stunning looking and great for dinner parties!
I also love the facts that there are dairy free and often gluten free. Easy to follow the instructions on video as well!
20. toukokuuta 2022
Vastaus yritykseltä Mon Dessert
Hi Makiko, thanks so much for taking the time to leave your review! We're so pleased to hear that you love our dessert kits, we will be sure to pass your comments on to the rest of our team. Have a great day, the Mon Dessert team
Vastaus yritykseltä Mon Dessert
Hi Aims, thank you so much for your 5 star review on our service. We really appreciate it! Have a great day, the Mon Dessert team
Can't recommend enough!
We loved our desserts and 100% will be ordering again. Tasty & great service, thank you!
16. toukokuuta 2022
Vastaus yritykseltä Mon Dessert
Hi Laura, we're so happy to hear that you loved our dessert kits and overall had a positive experience using our service. Thanks so much for leaving your feedback and we hope you have a great day, the Mon Dessert team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.