Moncler Arvostelua 584

Ottimi prodotti. Dai tempi dei "paninari" Moncler è sempre stata sulla cresta dell'onda per i piumini e abbigliamento. Sono tornato dopo anni ad acquistare e sono soddisfatto. Negozio via Lagrange Torino

I purchased a Moncler ski jacket in Paris (January 2025), expecting the quality and performance associated with a luxury brand.

The jacket was used only 2–3 times, exclusively in heavy snow conditions — exactly what it is designed for.

During use, I witnessed a reddish discoloration progressively appear on the white fabric, caused by dye transfer from the black fabric. The staining is perfectly aligned along the junction of the two materials, symmetrical on both sleeves, and nowhere else on the jacket.

This clearly indicates an internal material issue, not misuse.

The jacket has never been washed or altered in any way.

I opened a case with Moncler (AFSS2402283), but they denied any defect, claiming it was due to external dirt — without even requesting to physically inspect the jacket.

This is extremely disappointing.

A luxury brand should stand behind its product quality, especially when the defect is this clear and the item has barely been used.

The jacket is now unusable due to the staining.

Voglio recensire sia il servizio post vendita che il prodotto. Premetto che ho decine di capi che a distanza di anni ancora indosso, un anno fa circa ho acquistato un piumino per mio marito con una scritta bianca “gommata” che, dopo qualche volta che il capo è stato indossato e senza mai essere lavato, si sta scrostando, con un effetto decisamente sgradevole e che rende il capo inutilizzabile. Per farla breve, ho contattato il servizio assistenza online il quale, senza prova di acquisto, perché non basta il codice di autenticità a quanto pare, dice che non si può fare niente. Evidentemente non gli interessa che un capo da quasi 2000€ sia di qualità scadente, conta lo scontrino che, logicamente, andrebbe custodito come una reliquia. Allibita

Eine teure Herren Jogginghose für sehr viel Geld im Moncler-Store gekauft und nach 4 Monaten lösten sich Nähte, der Schriftzug und der Stoff auf. Nach einer Reklamation wurde mir mitgeteilt, dass sei ein Fehler im Benutzungsgebrauch 😂. Ich habe die Hose falsch getragen …
Also nie wieder! Die Jogginghosen von anderen Firmen sind langlebiger und der Kundenservice ist zuvorkommender.

Bought a $3000 jacket. I am very careful with my stuff within five wears huge scuff on jacket shoulder. I don’t even remember hitting into anything. My mackage andCanada goose jackets have lasted me for years, but this is already showing significant wear. how disappointing - do not buy from Montcler. The price tags definitely do not reflect the quality.

Terrible durability (mine didn’t even last 1.5 years among 4 other jackets) and useless warranty, they wont do anything to you at all….definitely not worth the price tag.

Warnung: Minderwertige Qualität bei Moncler
​Ich bin absolut enttäuscht. Für eine Jacke im Wert von 1.600 € ist die Qualität ein schlechter Scherz. Nach jedem Tragen verliert das Modell massiv Daunen; meine gesamte Kleidung darunter ist komplett bedeckt.
​Es ist regelrecht zum Fremdschämen – selbst bei Primark scheint die Verarbeitung besser zu sein. Ein absolutes No-Go für diese Preisklasse. Spart euch das Geld und kauft woanders!

Ladri
Si sono rubati i miei soldi

I recently purchased a Moncler vest from the Ginza boutique while visiting Tokyo as an international customer from Australia.

Unfortunately, after returning home over 20 days later, I discovered the garment size supplied by the attendant, Anna, was mistakenly significantly larger than intended (size 5/XXL despite normally wearing size L). The item remains unworn and in new condition.

I contacted both the Ginza boutique and Moncler Client Services immediately seeking a simple size exchange at a local Melbourne Moncler boutique, which I believed to be a reasonable request given international travel constraints. I was not requesting a refund — only an exchange for the correct size.

While the in-store experience was initially pleasant, I have been disappointed by the complete lack of flexibility shown in resolving what appears to be an honest sizing error made by the Ginza staff. The response has relied strictly on policy rather than customer care, with no practical solution offered despite the circumstances.

Luxury brands distinguish themselves not only through product quality but through after-sales service and discretion when genuine problems arise. In this instance, the post-purchase support has fallen well below the expectations associated with an international flagship location such as Ginza.

I hope Moncler will reconsider how overseas customers are supported when issues cannot realistically be resolved in person following international travel, or outside global policies, especially when it is the result of an in-store staff error.

Photo 1 shows the oversized vest which hang well over the shoulders and very loose around the body.

Photo 2 is the response I received from customer service after contacting them about the sizing error made and requesting an exchange solution - no refund or compensation, just an exchange for the correct size.

Do not purchase anything from this company!

Staff do not have manners and are extremely unprofessional.

Ignore emails and are unhelpful!

AVOID!!!!

I must give one star but actually that is one to much. Nobody want to made this experience we made at the Boca Raton store with the sales person. Arrogant and disrespectful to elderly customer. It’s a shame for the store and for Moncler overall.

Service client inexistant et aucune considération pour le client. À fuir. Expérience déplorable chez Moncler :
Mauvais conseils : informations erronées du service client sur la taille et l'emballage; logistique ratée : livraison express payée 20 € pour offrir le vêtement mais je dois retourner l'article ; SAV méprisant : refus de rembourser les frais de port malgré leurs torts.
Qualité indigne : Accessoires (dustbag) de piètre facture pour une marque de luxe.

Compre unas botas de agua y en dos años la suela se ha despegado, cuando literal la he usado 10 veces, esta nueva, me puse en contacto con atención al cliente de Moncler y su respuesta es que se ha pasado la garantía por 2 meses y no me atienden, les trate de explicar que unas botas de esa firma que se supone que ofrece calidad era muy difícil que la suela se hubiera despegado en tan poco tiempo y ni se molestaron en comprobar si había un defecto de fabricación, no mostraron ningún interés. Cuando se pasa la garantía no quieren saber mas de la prenda ni del cliente, esa es lamentablemente la atención al cliente y el servicio postventa, NADA RECOMENDABLE esta marca por muy top que parezca. La calidad de sus productos no esta a la altura de lo que pretenden ofrecer.

Absolute scum.
Do not buy anything from this company.
I've been waiting over two weeks for my purchase.
Get nothing but emails telling me it's on its way.
STAY CLEAR

Terrible quality and terrible customer service. I bought Moncler ski pants (AU$3,000+) to ski in Switzerland only to return to our chalet on the first day of wearing them to find the seat of the pants worn through to the insulation (you could see the underlying insulation). The fabric is not durable and certainly not of sufficient quality or durability to ski in challenging conditions. I can only assume Moncler intend for their skiwear to be for apres skiing only, not for actual skiing. Customer service said the damage was due to "external factors" - yes, snow and ice! I too had wished I had read these reviews before continuing to buy Moncler items. Never never again.

Extremely disappointing experience for a so-called luxury brand. After a zipper failed, Moncler confirmed they cannot provide a replacement part and offered no repair solution whatsoever. Instead of standing behind their product, they simply redirected me elsewhere and washed their hands of the issue.

At these prices, this level of after-sales support is unacceptable. Luxury should mean quality, longevity, and accountability — not “sorry, nothing we can do.” If a basic component fails and the brand can’t or won’t fix it, that says everything about their commitment to customers.

Nice branding, poor support. I would seriously reconsider purchasing from Moncler again.

ESTAFA MAYÚSCULA . Compre una prenda el 19 de Diciembre y después de más de 1 mes no hay seńales de nada . No contestan a los correos ni hay posibilidad de seguimiento del pedido .

Disappointing Experience with Moncler (Do Not Buy)

I bought an expensive Moncler coat after specifically asking the staff whether it was suitable for daily wear. I was clearly advised that this particular coat would be appropriate for regular use.

Unfortunately, this turned out not to be true. The coat is not durable enough for everyday wear, which is unacceptable given the price and the advice I received at the time of purchase.

When I complained, the customer service was non-existent — both at the store in Amsterdam and at the head office. No real help, no responsibility taken, and no satisfactory solution offered.

For a brand positioned as premium, this level of product quality and customer service is extremely disappointing.

Be aware before buying Moncler.

I can't say I have had a good experience with customer service.
I sent them an email with the following content.
"I bought boots from this brand last year.
I didn't wear them much, but this year I wanted to try them on again and I discovered that the heel was badly damaged. The damage exposed the material that is in the heel directly under the very shallow layer of rubber. How is it possible that such expensive boots are made of such material? And what material are they made of anyway?
This makes it impossible to enjoy these beautiful boots that should last more than one season.
What can we do about this?"

I have repeated the same inquiry several times, but I have not received a response from them once. It is very disappointing.

Kvaliteten er så ringe. Jeg køber en jakke for næsten 17.000 kr. som går op i syninger den første vinter, jeg bruger jakken. Monclers aftersales ansvarlig kan sagtens se fejlen og tilbyder mig en ny jakke, men de kan desværre ikke give mig en tilsvarende, da de ikke sælger jakken med ægte pels længere. Jeg spørger så, om jeg kan beholde pelsen fra min egen og de kan give mig en ny med fake pels, som de så kan beholde men nej. Så enten kan jeg beholde min jakke med dårlige syninger og ellers kan jeg få en jakke med fake fur. Mega dårlig service.