Monarch Air Group Arvostelua 1 060

paid $45k for a jet that wasn't ready when we arrived, waited 35 min, had to leave because the jet would no longer have landed at the time we needed for it to land - this problem is obviously completed out of my hands and they kept my money, didn't offer a refund, and made us sue them to start the process of getting the money back - this is a review from a guy who has traveled with these guys over 4 times at this point, and I've been booking jets with them monthly

they don't care about you at all, and they are highly unethical and don't respect your time or money - shame on this company

On time, polite, informative, clean plane. can't ask for more.

We worked with Allen from Monarch and I can only say he was beyond exceptional. We have worked with other jet companies and they cannot compare to the attention to detail and one on one care that Allen gave us. He anticipated every need and left no request unmet. He has earned our exclusive business going forward.

Excellent communication. Delivered exactly as contracted. Timely and Professional. Great experience. Recommend!

Aircraft was spotless, interior like new. Crew was friendly and very attentive. Great trip. Thanks!

Fantastic customer service from start to finish.

Couldn't be less happy with the level of service and ability to execute on part of Monarch.

Could not have been more specific as to the dates I needed a charter, only for Monarch to setup the charter for another date that didn't work on one leg, and then they couldn't even deliver the plane that was promised on the return leg.

Allen was very prompt and professional throughout the whole process. The pilots were very good and they did a great job. Thank you again!

Professional. Quick to respond and worked with me to keep the costs down and awesome pilots.

Your representative was wonderful. He was prompt, knowledgeable, and went above and beyond to fill all of our requests. The food and drink we ordered was perfect and in large quantity. The pilots were as nice as they can be.

My family and I were stuck because the airline we had booked flights on went out of business so we had no way home. All other airlines and flights were full. Monarch Air came through for us and got us home. Thank goodness they were around and available.

Chanel was absolutely fantastic. She was communicative, always available, and extremely helpful in the planning and execution of our private charter needs.

Allen, with Monarch, and I spoke at 6:00 am about a last minute need for a plane from Vail to Georgia. At 8:30 am I was airborne on a very competently piloted Lear 60. Amazing he could move that fast.

My family and I had to leave St. Thomas urgently due to a hurricane coming within a few days and commercial flights were already beginning to become a mess with cancellations. We decided to give it a shot to fly private for our first time and Vitaliy with Monarch Air Group made the process extremely simple. He treated me like an existing client and I felt taken care of the entire process . The flight and the crew were top notch and I highly recommend this company for anyone in need of a flight for any reason. Thanks again Vitaliy !!! You’re the man !!!

Just a fantastic company. We contacted them in a highly stressed situation and they delivered and put in the extra effort to solve our problem and get us where we needed to go. I would give 10 stars if I could.

It was on time, smooth and easy. Great plane.

Amazing service and flying from start to finish.

Brian is the best. He handles everything and we don't have to do anything. thank god for Brian

The logistics for the travel synchronized perfectly. The part set up by Monarch meshed with the local transportation the we contracted. The communication between all parties was good. The flight require a jet that could fly from about 2500 miles without refueling. We able to select a jet from several that met our criteria.

Booked with Mercury/Monarch twice. The first experience was amazing. The 2nd time was worst case scenario. We had the misfortune of working with Frank. He is completely incompetent and just clearly does not care about the experience for the clients nor retaining clients. We booked a G5 for a cross-country flight with a Mercedes sprinter van at both ends. There was no real communication between Frank and the transportation company so getting picked up was a confusing mess but at least we did get picked up by a sprinter van (although it was old and had torn up/very worn upholstery). Far from the sprinter vans we had the 1st time. Then we arrived at the airport and just sat and sat waiting for the pilot to come and get us. There was unexplained delays which left us feeling a bit nervous about the plane's functionality & no one felt the need to tell us what was going on. Then we boarded the plane & we could not believe how old & dirty this plane was. The plane smelled of gasoline the whole flight (4 hrs). There was also a loud noise the entire trip which was concerning. The food we ordered was served on plastic and felt like a picnic rather than 1st class dining ( a far cry from the presentation and service we had the 1st time). The flight attendant was sitting in the cockpit most the flight so service was terrible. I don't think the flight attendant ever really spoke to us, which was weird and disappointing. Then when we landed we were greeted with a shirtless driver & very old yellow taxi which had no working A/C & the temps were in the high 80's. We had dogs with us so they were miserable for the 1 hr drive as were we. It felt like we were being punked the entire day. When I reached out to Frank (he never bothered to check on how everything was which is a pretty basic thing to do as jet rep), he said he would look into and get back to us with a resolution. He NEVER DID. We never heard from Frank. At the very least, we should have received an apology and a refund for the sprinter van that we never had on the final leg of the trip but nothing!! When I emailed Frank following up a week or two later, he said they could possibly give us a credit on our next trip. I said why would we book with you again if you aren't willing to make the current situation right? He never responded to that email. This trip cost a fortune and to not even get an acknowledgment of all of the let downs we had all day was unbelievable. We are booking more travel soon but would never consider working with this joke of a jet charter company. Frank is the worst!!