Molton Brown Arvostelua 

I recently purchase about £150 worth of goods from Molton Brown, Covent Garden, London. The person who served me provided unacceptable customer service and failed to email my receipt.
I wanted to make a complaint but the contact form on their website does not work. I had to dig up an email and make contact. They appeared to be concerned and told me they would send me few samples to regain my trust in the brand but then that was that. I did not receive the samples, I did not receive my receipt and they are ignoring my emails.
I had no idea Molton Brown had rubbish reviews. I have just realised this by looking here and doing a google search. Apparently this is quite normal behavior from Molton Brown. Well, I was actually a regular customer for at least a decade now. They have lost me as a customer. There are far too many great options out there today. Selfridges for one has everything you could ask for if you wanted to buy gifts (which is what I usually used Molton Brown for when in a rush!). Selfridges has plenty of budget-friendly-ish products too. There is so much competition now - dozens of online stores to find gifts from. Molton Brown will fail at this rate. They already had to close their Westfield White City store.

I visited Molton Brown Bluewater today and received the best customer service by Tia. I'm very impressed with your service, welcoming manner and help.
Tia you are a treasure for that shop.
Please pass my comment to her or her manager. Thanks

I purchased infinite bottle and I have been using since I did go in Leeds branch and mentioned to them about the problem I had but they said it will get better as I use. The problem is the infinite bottle has like push from top to get shower gel it started to spew from the neck and it’s very stiff and it didn’t got better

Dear Molton Brown,

I hope this message finds you well.

My name is Peyman Mirrezaei, and I am writing to express my deep admiration for your exquisite creations—particularly the extraordinary perfume, "Coastal Cypress & Sea Fennel."

For over a decade, I have been captivated by the world of fragrances. I spend countless hours exploring perfume houses and their stories, drawn to the emotions and memories that a single scent can awaken. Perfume, to me, is more than just a fragrance—it's a doorway to wonder, memory, and beauty.

Living in Iran, however, presents a unique challenge. Due to limited availability and economic barriers, accessing authentic perfumes is incredibly difficult. Sadly, the majority of fragrances available here—nearly 90%—are not original. Yet despite these limitations, I often visit local stores simply to experience what little I can.

Recently, I had the rare privilege of encountering "Coastal Cypress & Sea Fennel" and the experience left me utterly enchanted. Its seductive and ethereal notes spoke to me on a soul-deep level. I was thrilled to discover that this fragrance is not only intoxicating, but also a true work of art—a masterpiece in every sense.

This unforgettable moment moved me to reach out with a heartfelt request. Due to my financial circumstances, I am unable to purchase "Coastal Cypress & Sea Fennel" yet owning even a sample of this magical scent would mean the world to me. I understand this is an unusual request, and I make it with the utmost humility and respect.

Should you find it in your heart to consider this gesture of kindness, I would be forever grateful. A small sample or a bottle—however modest—would fulfill a long-cherished dream and bring immense joy into my life.

Because of shipping limitations to Iran, I have made arrangements through a close friend living in Germany, who has kindly agreed to receive any package on my behalf. I would be more than happy to provide their mailing address at your convenience. They will personally deliver it to me during their next visit to Iran.

Thank you sincerely for taking the time to read my message. Your consideration would mean more to me than words can fully express.

Please feel free to contact me at my "E-mail" should you require any further information.

With deep respect and warm regards,
Peyman Mirrezaei

I had the best service today in Braintree Freeport. Julie was so helpful and lovely. She even helped me take my bags to my car. What a joy to shop with you and thanks Julie. You are a credit to the organisation

This is my first time ordering from molton brown,,having read alot of reviews which were really negative (dont no why),ive had a very pleasant experience ordering from there site,speedy delivery also my gift bag was not in the order i sent an email and this was sent out immediately,They have been a breath of fresh air to deal with,,give them a go you wont be disappointed please ignore the negative reviews

Delivery and Customer Service
Order didnt arrive, Customer service didn't get the tracking number correct from what I had been sent. Delivery company initiated a return. Molton brown couldn't explain why as looking at the wrong tracking number. I was left with paying for an order I didn't get 487342268.

I visited your Molton Brown Store yesterday in Dalton Park Outlet Co. Durham. I was impressed by the friendly, welcoming and informative help I received from Vicky. It was my first time shopping at Dalton Park and I will be definitely be going there again for my Christmas shopping.
Elizabeth Quigley

My wife and I recently visited the Molton Brown Outlet in Gretna (Caledonian Park, Scotland) and had an outstanding experience from start to finish. Upon arrival, we were warmly welcomed by the manager, whose genuine kindness immediately put us at ease. She was especially attentive to my pregnant wife, ensuring she felt completely comfortable and stress-free throughout our visit.

What truly stood out was the manager’s thoughtful approach—she encouraged us to try samples before making any purchases, which made us feel confident and valued as customers. The atmosphere was relaxed and inviting, allowing us to take our time exploring the products without any pressure.

Overall, the exceptional customer service, combined with the welcoming environment and the manager’s considerate care, made our visit memorable and enjoyable.

My wife and I will look forward to going back!

Went to the store in Bath city centre (21st sept) to get my sister a present. The lady (sadly didn’t get her name) was so helpful, 10/10 store experience.

I had to exchange for a different size, and the whole process was smooth. They made it stress-free and didn’t keep me waiting. That kind of service makes a big difference.

I visited this store a few weeks ago and really enjoyed shopping here. Was greeted by lovely young lady as I arrived. And was then served by the manager, Angelo, when I had decided what I wanted to buy. Both staff were polite and approachable, and Angelo was very knowledgeable and provided excellent customer service. Really lovely store to visit with lovely staff. But as it's not the largest of stores, I was relieved to be there when it wasn't too busy, to have the space to look around leisurely without bumping into people.

I live in Spain. I always buy there and I think you were a very good company. I buy last time in Isolee. Terrible. They say me I need to have an app named Shop to do a follów of my packet. Never works. From the beginning the app says me I have received my box. I send several email to isolee but one answer. The purchase takes more than 8 days With no tracking. And then I receive a horrible box With no free samples. Not is What you say in your Page.

I NEVER BUY AGAIN IN YOUR SHOP

Went to the Molten Brown store in York City ( not the outlet). Served by Alex who couldn't have done more to make our shopping experience any better.
Alex was attentive but not pushy and she really took time to ensure we had the perfect present for our daughter. Thank you Alex. Mary and David Haviland

I wish to compliment staff at Molton Brown Cribbs Causeway, I went to the ‘Luxury Event at Molton Brown Cribbs Causeway’ on 29/8. I was welcomed into the store with warmth and offered a drink at the bar. I then received a arm and hand massage from Annabelle, which was so relaxing, she put me at ease and I felt so relaxed. All of the staff were extremely knowledgeable and I was especially impressed with the live plants in store, that really contribute to the general care and attention to detail. Thank you so much!

Visited the St. Paul's store in June to buy some souvenirs for taking back to Malaysia. Served by Loredana Anton, who is very polite and professional. She's taken the time to go through the fragrance that I like. Also given me some fragrance samples to try out. Well done for a good service.

I visited your store in Cambridge and was very disappointed with the customer service I received.
I wanted to look at the rosemary shampoo and conditioner. I was approached straight away, the lady offering to help me. I explained what I was looking for and I asked her if you did samples of the shampoo and conditioner as I wanted to know if it would be suitable for my hair type. She said yes, she had small bottles to purchase, however upon checking she then told me they were out of stock. She then asked if I was going to buy a small bottle of black pepper shower gel! I was a bit confused

I then tried the shampoo on my hand at the basins in store, it smelled really nice but of course this gave me no idea as to if it would be suitable for my hair.
After I washed my hand with the shampoo I looked for a paper towel to dry my hands on, there were none. The member of staff who had spoken to me presented me with a half used roll of toilet paper to dry my hands on! Absolutely not the standard I expect from a Molton Brown store

I feel so strongly about this that I felt I had to contact you. The member of staff I encountered did not listen to me, gave me incorrect information about products and offended me by giving me a toilet roll which was part used

Could I please ask if you do infact provide small samples of shampoo and conditioner?
I look forward to hearing from you

I seem to have had the opposite experience to most reviewers. I have recently started buying Molton Brown products after a break of many years and remember them as being lovely smelling shower gels and lotions for men & women (Rose Granati for example) but my most recent purchases seem to me to be overwhelmingly masculine perfumes (e.g Fiery Pink Pepper) which do absolutely nothing for me, horrible. I won’t be buying any again. The delivery from John Lewis via Royal Mail however has been fine, unusual for RM.

Visited the Trafford centre Molton Brown and had the most amazing customer service from the lovely Elise B. Wow wow wow! Honestly this girl needs a pay raise. From the minute I walked through the door she was amazing and very professional. Definitely recommend come here if Elise is in! Thank you for the lovely recommendation on the boyfriends scents.

Lovely products, though not of the calibre they once were in my personal opinion, but staff need retraining in the art of customer service