Thank you for your review and for sharing your concerns. We take all feedback seriously and want to address each of your points directly.
Regarding self-exclusion: We take responsible gaming extremely seriously. When a player requests self-exclusion through our casino, we have strict protocols in place to honor that request immediately. If you believe there has been a failure in this process, we urgently want to investigate. Please contact our Livechat agents or by email, with your details so we can review your case personally.
Regarding software fairness: All games on our platform use certified Random Number Generators (RNGs) from reputable, licensed software providers. Our systems are regularly audited by independent testing agencies to ensure fair and random outcomes. We operate under strict regulatory requirements and would not risk our licenses by using fake or manipulated software.
Regarding win limits: We do not cap winnings at 20% or any other arbitrary amount. Players are paid exactly what they win, in accordance with our terms and game rules. If you've experienced otherwise, we need specific details to investigate properly.
We understand that you may have had a frustrating experience, and we genuinely want to understand what happened. However, accusations of fraud and dishonesty are serious and do not reflect how we operate. If you're willing to provide more specific information about your experience, we will investigate thoroughly and take appropriate action.
Please reach out to us directly at LiveChat so we can address your concerns properly.