MV  Arvostelua 

77
TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I absolutely love the quality and attention to detail. These guys really know their stuff and are great to deal with: very helpful and professional.

Saanut 3/5 tähteä

First of all, the horn is beautiful and intricate and i glad i purchased it. Why then would you go and put in a crappy plastic looking holder that doesnt go with the horn at all. Its so crappy and che... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Das Produkt ist schnell und heile angekommen trotz des weiten Weges nach Deutschland, es sieht gut verarbeitet aus und fühlt sich gut in der Hand an, es riecht nicht unangenehm, es ist durch die sch... Näytä lisää

Saanut 2/5 tähteä

EDIT: After posting this review I got a response from them and they have given me a full refund of the price paid. I’ve upgraded my experience to two stars seeing as they did finally respond. I br... Näytä lisää

Yritys on vastannut

Yrityksen tiedot


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

77 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,0

Kaikki arvostelut

(77)

23 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

First of all

First of all, the horn is beautiful and intricate and i glad i purchased it. Why then would you go and put in a crappy plastic looking holder that doesnt go with the horn at all. Its so crappy and cheap looking that its a complete contrast to the horn, because the horn is slightly twisted which i love, it cannot sit in the holder properly and would tip over if full of liquid. Considering biing the holder and finding a nicer one as this just ruins the aesthetic of it. Also slightly annoyed there is no gold rim as stated in craftmans marks.

14. heinäkuuta 2024
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV

Thank you for your feedback, and I'm glad to hear that you're pleased with the horn itself. I apologize for any disappointment with the holder. I want to assure you that the holder is made from real horn, not plastic, and we offer a metal upgrade option if that better suits your preferences. The horn stand was provided free of charge as part of your purchase, but I understand if it doesn't meet your expectations. Please reach out to us at support@modernviking.com.au, and we would be happy to assist you in finding a solution that enhances the aesthetic of your horn.

Regarding the gold rim, I apologize for any confusion and would appreciate the opportunity to look into this for you. Please don't hesitate to get in touch so we can make it right. Thank you for bringing this to our attention, and we appreciate your understanding.

Saanut 5/5 tähteä

My wife loves viking merchandise

My wife loves viking merchandise. And did I hit the jackpot when I found modern viking 😁 majority of the gifts I now purchase for my family all come from modern viking. There items and service is always first class. You have me as a loyal customer for life.

14. huhtikuuta 2024
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV


Thank you so much for your kind words and continued support! We're thrilled to hear that your wife loves our Viking merchandise and that Modern Viking has become your go-to for family gifts. Knowing that you consider yourself a loyal customer means the world to us, and as a small family business, we truly see a customer for life as a friend for life.

We’re always here if you want to have a chat or need anything at all. And stay tuned—a Viking community is coming soon! We’re excited to have you as part of it. Thanks again for being a part of the Modern Viking family!

Saanut 2/5 tähteä

Forgot my order twice, no communication and blocked me

Ordered 2 horns but after 2 weeks there was no update on the tracking, reached out and was told "it looks like the warehouse has cancelled the order iv raised a ticket why they have done it, but usually its the stock has been lost," no refund or contact was made by them untill I had chased it. They were going to send 2 different horns out as a replacement, 2 and a bit weeks later still nothing. Reached out again and they had forgotten my order for the 2nd time, had to dispute through PayPal before they reply to messages and actually sent the items. After waiting over a month I finally received the horns so went back to Facebook to update my review and they have blocked me! Guess they are happy with the negative review I left then.
Post reply update.
I would like to update the review on here and Facebook as stated a resolution was made and the products were great (i have upped this review to 2 stars because if the product), unfortunately I am still unable to access your Facebook page through my account. It's there when others search for it and when I am not logged in but as soon as I log in "page is unavailable" so I assume I am blocked.
I was not informed at any point that auspost had lost my items as claimed just that my order was cancelled by the warehouse as per the emails with customer service on 22/11/23. Being in customer service myself I understand the ball occasionally gets dropped but it was dropped twice with my order and took serious escalation through paypal to get a response for if the resolution was actioned or not hence the low star review. I understand your frustration but there is no slander or false claims in the review just an accurate recount of my experience.

9. marraskuuta 2023
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV


Thank you for bringing this to our attention, though it’s disappointing to read a review that misrepresents the situation. First and foremost, as a family-run business, we deeply value our customers and would never block or ignore anyone—especially when it comes to resolving an issue. It’s important to clarify that once we hand your order over to Australia Post, the delivery process is out of our direct control. Unfortunately, Australia Post occasionally loses parcels, and while we understand how frustrating this can be, it’s something beyond our control.

We did not cancel your order without reason; we explained that Australia Post lost the package, which is why a replacement was offered. It’s disheartening to see this being turned into something it’s not, especially when we were actively working to make things right for you.

We take pride in our customer service and are always here to assist you. If you have any further concerns or need clarification, please reach out directly to us at support@modernviking.com.au. We’re more than happy to help resolve any issues and ensure you’re satisfied with your experience. Slandering our business with false claims is something we won’t tolerate, but we’re still committed to finding a positive resolution.

Saanut 1/5 tähteä

Item Never Arrived

Ordered 2 items. The 2 items were sent separately. 1 item arrived, however the other, more expensive one did not. Reached out to them multiple times and eventually got a response. They tried to track through Australia post and got no where. They then said they would send another, but I never received a tracking number and never received the item. After months, they finally replied again and said they would sent a third item. Received a tracking number but parcel has not moved in 2 months. Reached out to get my money back and no response for another month.

28. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Smells like dog's bone

Was given a horn as a gift and it smelled like a dog bone. I tried washing it but the more I did, the more it smelled. It was slimy on the inside, I don't think it was sealed correctly.
I contacted support and although I got an initial response, they've been ignoring me for over a week. Very poor experience - buyer beware

4. syyskuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Beautiful horns

Beautiful horns, well worth the money. Be aware though they are delivered in 1 piece of bubble wrap in a bag. No box or protection for the transit.

12. lokakuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely gorgeous.

I ordered a few different items..
Drinking horn, mug
Cups, shot glasses.

My pa passed away a few weeks ago and he absolutely loved all parts of the Nordic culture.
These where purchased for around his ashes.
They are all absolutely fantastic. Beautiful craftsmanship. Amazing quality. Great price. Fast shipping. Honestly couldn't be happier.
Really suits the man he was and gives me a smile when I see it all. Thankyou very much.

22. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing quality and craftsmanship

Amazing quality and craftsmanship. Will buy from modern biking again in the future. The attention to detail in each piece is simply unreal. The amount of time and detail that goes into these pieces is amazing. Prompt message response and I had my tracking number as soon as payment was made, I received my order in less than a week. And I can’t wait to give my brother his Viking drinking horn for Christmas! Thank you Modern Viking ❤️

26. marraskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

My drinking horn came with quick and…

My drinking horn came with quick and prompt delivery and is absolutely stunning. The details and intricacies of the carvings are astounding. Beautiful work that will make my son one happy young man this Christmas. No he can drink like a Viking… Skal

24. marraskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Hands down best customer service I've…

Hands down best customer service I've ever experienced! Modern Viking were committed and dedicated to providing excellent feedback to all of my questions and queries to help me decide on my final purchase! Will definitely be purchasing from them again in the future!

21. marraskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Friendly service

Great reply time, straight to sending you photos and videos of exactly what your looking at, also great to support a small local Aussie Business.

21. marraskuuta 2021
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV

Thank you so much Thomas it was an absolute pleasure! have a wonderful Christmas and happy holidays! Looking forward to hearing from you again!

Saanut 5/5 tähteä

100% recommend!

Would 100% recommend to anyone I know looking for Viking style cups. Can’t wait for my partners Christmas present to arrive!

20. marraskuuta 2021
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV

Hi Eliza,

We are thrilled to have you as part of the Modern Viking family! Hope you have a wonderful Christmas! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Saanut 5/5 tähteä

2021 Viking feels

Awesome concept
Great communication
Dope deisgns

18. marraskuuta 2021
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV

Hi Johnny,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Saanut 5/5 tähteä

Shakeel has provided the most amazing…

Shakeel has provided the most amazing level of service and the custom Viking drinking and blowing horns we received are top quality.

9. marraskuuta 2021
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV

Hi Nic,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Saanut 5/5 tähteä

Awesome product

Has been fantastic to deal with and the pricing of materials bought was more than fair and the workmanship was outstanding look forward to getting my next piece done

4. marraskuuta 2021
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV

Hi Chris,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Saanut 5/5 tähteä

Modern Viking were amazing to deal…

Modern Viking were amazing to deal with, all my questions were answered promptly. Their product is unique and hand made, can’t wait to purchase more.
Once payment was made only took 5 mins to get tracking number. Thank you for great service and an amazing product.

3. marraskuuta 2021
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV

Hi Noelia,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Saanut 5/5 tähteä

Modern Viking quality workmanship very…

Modern Viking quality workmanship very best service

10. lokakuuta 2021
Oma-aloitteinen arvostelu
MV -logo

Vastaus yritykseltä MV

Hi Wade,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

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