Modern Reform Arvostelua 53

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hi Beth,

Thank you so much for the 5-star rating! We’re thrilled to hear that you’re enjoying your new Pilates reformer bundle and that our team could provide the support you needed. We can’t wait to hear how your fitness journey progresses—enjoy the workouts!

Warm Regards,

Chuky
Operations Team
Modern Reform®

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello Aaron,

Thank you for your patience and for highlighting the clear communication you received during this process. We sincerely apologize for the disappointment and the delay in getting you the relief you need for your back; we know how important that massage therapy is to your recovery.

To provide some clarity, while the V5 unit was mistakenly shipped directly from the manufacturer’s, CERAGEM, facility (all products bought online ship directly from the manufacturer), we intervened the moment we were alerted to the error. We would have loved for you to begin therapy on the V5 immediately; however, we advised against it only to ensure the LTL freight exchange remained seamless and didn't further delay your V6 arrival.

CERAGEM has expressed their sincere regret for the mix-up, and we have worked closely with them to expedite the replacement. Because these units require specialized LTL freight shipping and scheduled delivery appointments, the logistics can unfortunately take a few extra days to coordinate.

You have been wonderful to work with throughout this resolution. As a token of our appreciation for your patience, please reach out to us directly for your next order—we would love to provide you with a special loyalty discount.

We look forward to hearing that your V6 has arrived and is providing the relief you deserve.

Warm regards,

Modern Reform® Customer Success Team

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello J Cee,

Happy Birthday to your wife! We are so thrilled to hear that the foldable reformer arrived in time for her special day.

It was a pleasure working with you to coordinate the delivery, and I’m glad I could help move things along quickly for you. It’s great to hear that you’re impressed with the build quality and ease of assembly—we take a lot of pride in those details.

Please let us know how she enjoys her first few sessions! We’re here if you ever need anything else.

Best regards,

Chuky
Product Operations Team
Modern Reform®

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello Renuca,

Reading this truly made our day! We know that investing in a high-end massage chair is a significant decision, but hearing that you wake up every morning feeling amazing makes it all worth it for us, too.

There is no better 'sacrifice' than one made for your own health and daily comfort. We are so happy the chair is not only providing the relief you need but also looks beautiful in your home.

Thank you for choosing Modern Reform—enjoy your morning sessions!

Best regards,

Customer Success Team
Modern Reform®

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello Katy,

Thank you so much for the 5-star review! It was a pleasure working with you to get your MRX reformer with Tower delivered.

We’re thrilled to hear that you’re happy with the aesthetics of the reformer and that we were able to get it to your door within that two-week window. We take a lot of pride in being responsive to our customers' needs, so I’m glad I could help make the process smooth for you.

Enjoy your workouts on your new machine!

Best regards,

Chuky
Product Operations Team
Modern Reform®

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello Brian,

Thank you so much for the 5-star review! We are thrilled to hear that you're finding the infrared sauna easy to use and, most importantly, that it’s become a part of your daily routine.

Consistent use is where the real wellness benefits happen, and we’re happy to have provided a product that fits so seamlessly into your lifestyle.

Enjoy your daily sessions!

Best regards,

Customer Success Team
Modern Reform®

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello Storm Fitness,

Thank you so much for this phenomenal review! We truly value our partnership with fitness professionals, and it was a pleasure supporting your pilates studio’s setup from start to finish.

We believe that our relationship with a customer really begins after the purchase, so we’re thrilled to hear that our ongoing communication and support have made a difference for you. Knowing that everything arrived on time, well-packaged, and ready for your clients is exactly what we strive for.

We look forward to seeing your studio and fitness center thrive and are always here whenever you need to expand your equipment lineup!

Best regards,

Chuky
Product Operations Team
Modern Reform®

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello Toni,

It was a pleasure speaking with you on the phone! I am so glad we were able to coordinate the timing of your sauna delivery to ensure it arrived exactly when you needed it.

Regarding the delivery, I am truly sorry it turned into such a workout for you. Because these units ship directly from the manufacturer via freight, the standard service is 'curbside delivery.' However, we always hope the drivers will go the extra mile to get the unit as far up the driveway as their equipment allows. It sounds like this particular delivery fell short of that helpful experience.

We really appreciate you and your family’s effort in getting it safely to your home. We'll be sharing this feedback with the freight carrier to help improve their service. I hope the relaxation of your new sauna more than makes up for the heavy lifting!

Best regards,

Chuky
Product Operations Team
Modern Reform®

Vastaus yritykseltä Modern Reform

2. marrask. 2025

We're disappointed to hear this, Mary, and we've reached out privately to resolve. For clarity: This is the exact Pilates ProWorks® FitFormer™ 2.0 - Home Edition you ordered. It is a compact, foldable reformer for home Pilates workouts (100" L, folds for storage). There are no other versions or renditions of this reformer. It shipped directly to you from Pilates ProWorks® manufacturer.

We discussed pre-purchase that it's not a Lagree Megaformer (a separate, larger HIIT machine) and is smaller for home use. Happy customers love its versatility and space saving characteristics which it is known for (check Reddit for home-user reviews!). However it is not marketed, sold, or known as a professional grade reformer. We do sell more robust reformers at a different price point.

Leg risers were disclosed as backordered, with riser kit assembly covered by us - and we will keep this promise!

We've offered a $250 credit and support. Looking to hear back from you.

Contact us anytime.

Vastaus yritykseltä Modern Reform

Päivitetty 9. syysk. 2025

Hello Rudy, Apologies for your purchase experience. We indeed had an incorrect MSRP listed for the 3-Person Maxxus Sauna. We sent you email communication stating the error transparently. The unit goes for $4,800, not the $2,295 you initially paid. We sent you an invoice for the balance which you promptly paid and we worked efficiently to fulfill your order. Your order was loaded with shipping delivery service. You requested a cancellation outside of the 24-hour cancellation window. We cancelled your order per your request over the phone, recalled the freight, and charged you the mandatory freight return fee that was incurred. We refunded your payment, less the return fee and we went further - we gave you a store credit for the exact amount of the freight return fee for any future purchases. We prioritize customer success and go above and beyond. Thanks for shopping with us!

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello ECW,

Thank you for the 5-star review! We are so glad to hear that your Swedish workout ladder arrived quickly and without any issues.

We take great care in sourcing unique, high-quality equipment that stands out, so it’s wonderful to know you’re happy with the craftsmanship. We hope it makes a fantastic addition to your fitness routine!

Best regards,

Customer Success Team
Modern Reform®

Vastaus yritykseltä Modern Reform

27. helmik. 2026

Hello Beth,

Thank you so much for the incredible review! It was such a pleasure working with you on your studio’s reformer bundles.

At Modern Reform, we know that for a fitness business, timing and budget are everything. I’m so glad I could go the extra mile to secure the best pricing and ensure a quick delivery so you could get your classes up and running without delay.

We are rooting for your studio’s success and can't wait to see your community grow. We look forward to being your go-to source as you expand into new centers in the future!

Best regards,

Chuky
Product Operations Team
Modern Reform®