Illegal and criminal con behavior…
Illegal and criminal con behavior within Renting department - at least in Spain… you agree to pay their FULL insurance of a crazy 1200€ per year just so everything is covered and you have no complications… at the FIRST insurance claim all these exclusions and surprise clauses (not present at all in the renting agreement) start to pop up (they say a rodent damage was caused to the vehicle and is not covered by FULL insurance) and all of a sudden you are supposed to be spending astronomical amounts on repairs of THEIR car on THEIR name… weeks and weeks with no car to go to work and they still charge you the monthly payments with no car you can use (a substitution vehicle is a lie as well), asking more money from you for repairs…the very rude lady on the phone said they don’t even have a claim opened for the number plate since they wouldn’t even contact their insurance company because a rat getting into one of their cars is my negligence!!! STAY AWAY AT ALL COSTS if you don’t want a ruin because it looks like “your negligence”will be paying for everything … our lawyers had a good laugh about the renting contract as it did not even stipulate any exclusions from the insurance, neither was the insurance contract provided upon signature therefore never agreed to… as advised by our lawyers, we will first very quickly exhaust the extrajudicial ways of mediation so we can take them to court.