MobilityCo Arvostelua 530

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Found this company very easy to deal with. Salesman I dealt with was extremely polite, professional and knowledgeable. I purchased the Aero Carbon powerchair for is light weight and ease of use. Deli... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The website has clearly defined sections easy to follow when looking for in my case walking sticks. The website gave me clear options whether i was looking for a left handed palm type walking stick o... Näytä lisää

Saanut 5/5 tähteä

My contact person, James, went out of his way to calm me down when form of payment seemed like an Impossible Mission. Hats off for his patience in dealing with an elderly person trying to cope with to... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I’ve purchased a centre drive powerchair from this company and it was delivered today. I have to say I’m impressed with the quality of service from Mobilityco James in sales who I spoke... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Apuvälinetoimittaja
  2. Lääketieteellisten laitteiden toimittaja

Yrityksen kirjoittama

MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

530 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 76 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I’m really pleased with the service

I’m really pleased with the service. A part of my Karma wheelchair had broken, and it was replaced very quickly. The team was approachable and supportive, and they patiently guided me when I had doubts about folding the wheelchair. I truly appreciate the help of Andy Hackney, who resolved my issue smoothly.

22. elokuuta 2025
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi,

Thank you for your lovely review. We’re so pleased Andy was able to get everything sorted quickly for you and provide the guidance you needed. We’re glad you’re happy with the service and support received.

Saanut 5/5 tähteä

Mobility Co- Superb service.

Mobility Co. went over and above to ensure my husband got the correct electric powered wheelchair. I would highly recommend this company.

21. elokuuta 2025
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi,

Thank you for your kind words and recommendation. We’re delighted we could help find the right powered wheelchair for your husband, and it’s great to hear you’re so happy with the service.

Saanut 5/5 tähteä

Very impressed with their courtesy when…

Very impressed with their courtesy when I cancelled my order My daughter had ordered sent me three !

28. elokuuta 2025
Oma-aloitteinen arvostelu
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi Margaret,

Thank you for your kind words. We completely understand the situation and are glad we could assist quickly and courteously. We hope you enjoy the items your daughter ordered, and we’ll be here if you ever need us in the future.

Saanut 5/5 tähteä

Prompt delivery and quality product

Prompt delivery and quality product, also very reasonable.

19. elokuuta 2025
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Vastaus yritykseltä MobilityCo

Thank you, Emma. We’re so pleased to hear you were happy with the quick delivery, quality, and value of your order. We really appreciate your feedback and hope to serve you again soon.

Saanut 5/5 tähteä

Great company

Great company with great customer service and James was so helpful and very knowledgeable.definitely recommend

27. elokuuta 2025
Oma-aloitteinen arvostelu
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Thank you for your kind words. We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your compliments on to James.

Saanut 3/5 tähteä

The seat is very uncomfortable and back…

The seatvis very uncomfortable and back rest too low.
Wish I had bought another model but only sat on it for a few minutes ride round the block before deciding to buy.No cushion available for this model MLite 301.

25. elokuuta 2025
Oma-aloitteinen arvostelu
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi Catherine,

Thank you for your feedback. We’re sorry to hear the seat comfort hasn’t met your expectations with the Mlite 301. Your comments are really valuable, and we’ll pass them on to the supplier. If you’d like, we can also look into possible seat cushion alternatives that may help improve comfort. Please don’t hesitate to get in touch so we can assist further.

Saanut 5/5 tähteä

Very understanding and helpful staff at…

Very understanding and helpful staff at the Mobility Co in Macclesfield. Thank you James and Mason. Regarding the Marlin I will reserve judgement until I have used it for a while. It provides the leg room that I need, it's easy to manoeuvre and quite nippy. However can be a bumpy ride on Wilmslow's notoriously uneven pavements. Also I was somewhat surprised to find that the back wheels got stuck when negotiating a very small curb, less than quarter inch, getting up a drive way. The arrangement for storing crutches is not ideal but I think this will apply to all models.

15. elokuuta 2025
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Vastaus yritykseltä MobilityCo

Hi,

Thank you for your kind words and for mentioning James and Mason. We’re glad the Marlin is working well for you and really appreciate your honest feedback on the ride and design. We’ll be sure to share your comments with the supplier, and we’re always here if you need any further support.

Saanut 5/5 tähteä

friendly helpful people

friendly helpful people , it was a pleasure to do business with them . Very happy with the mobility scooter I bought from them .

14. elokuuta 2025
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Vastaus yritykseltä MobilityCo

Thank you, Robin! We’re so pleased to hear you’re happy with your new scooter and that the experience was a pleasure for you. We really appreciate your kind words and hope you continue to enjoy your scooter.

Saanut 5/5 tähteä

Superb customer service.

I made my order over the phone as I had some queries. Mason was excellent and helped me to decide what to buy. He even pointed me towards a competitor for something he could not supply. The icing on the cake was that I had a deadline for getting the chair that was only 2 business days. This required a delivery method which MobilityCo do not generally use, there was no extra charge for me and I have the chair in time. Absolutely exemplary customer service.

19. elokuuta 2025
Oma-aloitteinen arvostelu
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi Jacqui,
Thank you for taking the time to share your experience. We’re so pleased to hear that Mason was able to help you find exactly what you needed. It’s great that we could get everything arranged in time for your deadline.

we’ll be sure to pass your kind words on to Mason.

Best regards,
The MobilityCo Team

Saanut 5/5 tähteä

Kind and helpful

I have been wanting to purchase the Robooter E60 pro for many months now, so after hearing a very positive review of MobilityCo selling another person this chair, I decided to go with them. James Gray contacted me to help me figure out my options financially which I really appreciated. He was very kind and helpful, I would highly recommend him and MobilityCo!

18. elokuuta 2025
Oma-aloitteinen arvostelu
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi Meghan,

Thank you for your lovely feedback! We’re so glad James could help you with your options and make the process easier. It’s great to hear you’re happy with your experience and that you’d recommend us.

Best wishes,
The MobilityCo Team

Saanut 2/5 tähteä

Paid extra for next day delivery but…

Paid extra for next day delivery but item took 4 days to arrive,

4. elokuuta 2025
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Vastaus yritykseltä MobilityCo

Thank you for your review. We’re really sorry your order didn’t arrive with the next-day service as expected. We understand how frustrating delays can be and appreciate your patience. We’ll be looking into this with our courier to prevent it happening again.

Saanut 5/5 tähteä

5 star service


Thank you mobility Co I have fantastic service you are the best recommend to my friend

The best I will buy more John m

7. elokuuta 2025
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Vastaus yritykseltä MobilityCo

Hi John,

Thank you so much for your fantastic feedback! We’re thrilled to hear that you received 5-star service and that you would recommend us to your friends.

It’s wonderful to know you’re happy with your experience, and we look forward to helping you again soon.

Best regards,
The MobilityCo Team

Saanut 4/5 tähteä

Delivery s little longer than expected…

Delivery s little longer than expected but received in good condition and fully working order

7. elokuuta 2025
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Vastaus yritykseltä MobilityCo

Hi Mrs Nelson,

Thank you for your feedback. We’re glad to hear your order arrived in good condition and is working well for you. We’re sorry the delivery took a little longer than expected, and we’ll be keeping an eye on this with our couriers to ensure things run more smoothly in the future.

We really appreciate you taking the time to share your experience and hope to serve you again soon.

Best regards,
The MobilityCo Team

Saanut 1/5 tähteä

Poor exchange"My parcel was delivered to the wrong…

My parcel was delivered to the wrong address.
We recieved a box with a meal for 5.
With help from Google we were able to correct the dpd error.My walking was exchanged for the box containing a meal for 5.

8. elokuuta 2025
Oma-aloitteinen arvostelu
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi,

We must point out that this is now the third negative review you have left regarding the same delivery issue. Your order left our warehouse correctly addressed, securely packaged, and dispatched on time. The delay and misdelivery were entirely the fault of DPD and their driver, which is completely outside of our control once the parcel has been collected.

Leaving multiple one-star reviews for the same courier error is unfair and does not reflect the quality of service we provided. We always take great care to ensure orders are prepared and dispatched correctly, and in this case everything on our side was handled properly.

We are pleased that you eventually received your walking stick and that it is fully functioning. Our team is always available should you need further support.

Saanut 5/5 tähteä

Teething problems solved quickly

Ordered a mobility scooter for my sister as she struggles with breathing and walking. It needed to be light and manageable to lift in and out of the car boot. It seemed to fit the bill so was ordered.
The promotion said it would give up dates on delivery etc, but in fact it gave the day only with no estimated time slot. This meant we had to stay in all day, it did arrive at 14.30pm.
It was delivered on a pallet and the box was a little damaged but we thought it would be packaged well and accepted the order.(The guy was waiting to leave)
On opening and putting together all was looking good until we tried to move it. There was a piece missing next to the wheel which meant the wheel was against the motor. By then the box was good and soggy after a downpour!
However after a call to the company the very nice man said he would deal with it first thing in the morning. And he did! Next morning we had a call to say a new one was on its way. Could we use the new box to pack it up and they would organise collection of the faulty one.
This we did.
It came early this time🥰 and they took both pallets which were no good to us.
Second one was put together and all was fine.
It’s been out on its first journey and all seems fine so far.
Although we had a few issues to begin with, it was all dealt with professionally, we were left happy customers.

1. elokuuta 2025
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi Eric,
Thank you for sharing such a detailed account of your experience. We’re sorry for the delivery inconvenience and the initial fault with your scooter, but we’re glad our team could act quickly to get everything resolved. It’s great to hear the replacement arrived promptly and that your sister is now enjoying her first journeys with it. We truly appreciate your patience and understanding, and we’re happy to have left you as satisfied customers.

Saanut 5/5 tähteä

Phoned with some questions in mind…

Phoned with some questions in mind spoke to Mason lovely friendly conversation all questions answered 1st class service. Looking forward to arrival of my scooter.

11. elokuuta 2025
Oma-aloitteinen arvostelu
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi Sue,
Thank you for your kind words! We’re so pleased Mason was able to answer all your questions. We hope you enjoy your new scooter when it arrives and that it brings you many happy journeys

Saanut 4/5 tähteä

An easy to use site with good product…

An easy to use site with good product info.
A query was very speedily answered.
Would use again.

1. elokuuta 2025
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi Mrs Hawkins,

Thank you for your lovely review! We’re so pleased you found our website easy to use and our team quick to help with your query. It’s great to know you’d choose us again.

Saanut 2/5 tähteä

My honest opinion

Brilliant design and very light. The seat is not the most comfortable, and the backrest needs to go higher, maybe by a pull up section. No horn, no reverse warning and most importantly it has the turning circle of the Titanic. and reverse is selected by a switch, a nuisance if your manoeuvring in confined spaces. The instructions are incomplete as you have a yellow release lever to actuate to collapse the chair. No instructions, pictures or video shows this. Having said all that I really like it especially the fact you can shorten the length by pulling up footplate and pushing front wheels back. Fits in wife's Honda jazz easily. After using the scooter for 2 hours on Southsea sea front I was extremely uncomfortable. I have ordered some memory foam to make something for the hard seat. That didn't work as the density was too low. The so called soft rubber seat is in fact a relatively hard rubber seat So in retrospect I cannot recommend the scooter. As I won't be using it for anything more than a hours shopping. My other mobility scooter costing a 1/3 of the price is far more comfortable.

9. elokuuta 2025
Oma-aloitteinen arvostelu
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi there,

Thank you for your detailed review. We really appreciate you taking the time to share your thoughts. Your feedback on the seat comfort, backrest height, reverse switch, and instructions is very valuable, and we’ll be passing these comments on to the manufacturer for consideration.

Saanut 5/5 tähteä

Very good indeed

Very good indeed. I’m impressed with the quality of service rendered.

31. heinäkuuta 2025
MobilityCo-logo

Vastaus yritykseltä MobilityCo

Hi Denise,
Thank you for your review, We’re so pleased to hear you were impressed with our service. Your feedback means a lot to us, and we look forward to helping you again in the future.

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