mjoutdoorsgear.co.uk Arvostelua 

Avoid this company at all costs. Absolute shambles! Took almost a month to receive a "stock" item and only answered emails sporadically. Lied about parcel being shipped, claimed it had been handed to Royal mail when it clearly hadn't. Package arrived eventual ! poorly wrapped and without any paperwork
* DO NOT USE THIS COMPANY *

Do not buy from these people it is a scam... They do not send your goods and ignore your emails

I ordered from this company because they claimed speedy shipping and delivery. A week after I placed my order it had still not shipped and I emailed to cancel. Within a few hours of that, I had a separate email stating the item was shipped although tracking information indicated it had not been handed over. I emailed again to cancel and this time received a reply, ignoring the cancellation and asking me for ID (age restricted product). I reiterated a third time that I wished to cancel and that I would be forced to go through my credit card as they had failed to deliver the item requested in anywhere close to a reasonable time frame. This was again ignored so I contacted my card company and raised a dispute. The day the card company refunded me (18 days after the order was placed), MJOutdoors contacted me again to say the item had shipped and that they were aware of my disputed claim. They claimed no knowledge of the previous emails despite it being the same person who had replied to them. Citizen's Advice and my Card company both believe this is a strong-arm tactic to force me to accept the goods or pay for return, neither of which I intend to do.

Made an order. It got shipped been ages and now royal mail are saying there holding the parcel because the guy hasnt paid the delivery charge? Emailed loads no response. Order number MJ3947,,,,,,,,, it looks like it was royal mails fault not mjoutdoors, all been sorted now. Parcel is on way.

A great honest and reliable company have bought from them a few times and never disappointed good quality goods I've already recommended them to all my friends and family

Best range of specialist knives in the UK - staff (while extremely busy) are super amenable and do what they can to ensure customer satisfaction.

I rate them highly and will definitely continue coming back to MJ in the future!

I was a bit concerned about the length of time my item was taken, I emailed the company with my concern, and had a lovely message from Ruby, assuring me my item was on the way and not to worry,,sure enough a couple of days later my item arrived, a beautifully made viking seax...chuffed to bits with this and will be ordering again soon.....thank you Ruby ..... oh and mj outdoor gear🖤🤘🤘🤘

Fast delivery , brilliant friendly service and a Knife i cannot fault. THANK YOU.

quality service and product, brilliant customer communications and delivery, the new management team are great, i can highly recommend mjoutdoorsgear

Terrible never again and awful are a few choice words. Don’t waste your time. Missing order. No response in 2 weeks finally got partial order through missing most expensive item! Still no response- scammers!

I have decided to give a 4 star review since a new UK Operations Manager Tim recently took over this company. Tim has promptly answered my questions by phone and email which previously went unanswered for weeks. If you have recently had problems getting answers please don't give up as I am now very happy and my problem has been satisfactorily resolved.

Absolutely shocking experience.
Ordered two knives that website said should arrive in 5 days !
Chased them up after a week, left messages on their answerphone, emailed them and left a request for a call back with an update on their website........Nothing
Contacted them through their parent/sister company who also don't answer their phone and eventually gat an email back apologising and promising to sort it out.
After numerous attempts to chase them and sort out my now long overdue order I asked for a full refund, then one of the knives turns up. Chased for the second knife, again promises to sort it, chased then daily for an update, no response at all then just a notification of refund. Complete waste of time and effort and I would advise anyone else to use a different supplier an absolute crock of S*1te

Bought a knife, the balance is way off asked for a refund and they totally ignored all my emails

A diverse store with genuine merchandise.

Ordered several Zippo items. Did not arrive within promised window. After initial email, no despatch notification, no reply to email or webform queries, phone goes to ansafone

Ordered the item on 2nd December, still waiting for item! I did email the customer support email address & Ruby was very helpful & advised they’re a bit behind as it’s near Christmas & will be dispatched on Monday! I’ve received the tracking number now just waiting on Evri to see if I actually receive the item! Regarding customer service the were very helpful! Once I receive my item this will go up to 4 stars 🤩

Great customer service and speedy delivery.

I purchased a Keyport keyring from MJ Outdoors a few months ago, with them being the cheapest in the UK and having stock - and my keyring getting a bit messy!

When the item didn’t arrive due to an issue with Evri - I contacted MJ Outdoors and they chased Evri immediately and when Evri couldn’t confirm where the item was - another was sent out the same day.

I believe that you can just a company best by how they handle things when they go wrong - and they dealt with the issue spectacularly

I'm very disappointed with this company, I placed an order on the 7/12/25 and 5 working days later the order was still showing had unfulfilled, I contacted the company after 3 days and was told it takes 5 to 10 days to process the order, I looked at their process and delivery policy and this wasn't true, process was 3 to 5 days and delivery was 2 to 3 days I believe. I contacted them again and asked them to cancel the order and refund the payment, they immediately contacted me and issued a full refund. The 2 stars are for the following 0 star's for lack of clarity when placing the order and being given the incorrect information, 2 star's for giving me a refund. I will not be ordering from them again and I would definitely not recommend them, although the prices are really good it seems hit and miss once you have paid as to if or when you will get your order fulfilled.