M J Kloss Painters & Decorators Arvostelua 121

We use as the base for our comments one of the documents Kloss produce entitled "What You Get From Us". Where we quote from that document we use inverted commas.
We got off to an excellent start. The estimator who called was punctual, friendly and very professional. ("Our trained estimator with a smile".) He produced an acceptable, detailed quotation very promptly. Kloss assigned two decorators to the job, would start on the Tuesday after the Bank Holiday Monday and expected to finish by the Friday, i.e. a four day job. We understood daily start times were 8.00 - 8.30 and that on the first day the supervisor would visit. In fact, although we spoke on the telephone he never did visit, and we were told that for some of the time that week at least he was abroad. When we asked at the conclusion of the work if he would be visiting he said he would not - he had photographs (none of those that we had taken) and anyway he was in London. The Kloss website states "We have a Quality Control Supervisor on every job to ensure complete customer satisfaction".
"Work started promptly". Halfway through the morning of the first day the supervisor phoned to say that he had discovered the office had not told us there would be a delayed start. This was the broken down van. When two men did eventually arrive they were indeed in a hired van. There was no sign that day or any other of the white MJ Kloss overalls that feature in photographs on the website. Having made a start they then left to go into town for lunch, and on returning said they were leaving early to collect materials.
On day two the same two men arrived, well after 9.00.
This was the heavy traffic and the sat nav taking them round a long way - in the same van that they arrived in the previous day. We discovered at lunchtime that the van had gone (unannounced), and the men did not return for the rest of the day. By this time white masonry paint, some of it walked on, was on our patio, driveway, fence and rear footpath. "Tried and tested decorators that are pleasant to have around, work cleanly, are reliable and do a proper job." and "Work carried out efficiently and with a minimum of fuss".
On day three of the expected four days "deadlines kept once agreed", one of the original men attended with his father and another decorator (who we never saw again). This was just after 10.00. We were so pleased to see the father. We believe it was largely his efforts that produced a satisfactory result. They were gone by 3.30, promising the job would be completed by the following day, Friday, as planned.
In fact the father attended on his own on the Friday, and so not surprisingly the job took longer. He came alone on Saturday and Sunday, finally leaving that day just before 1.00 pm. Incidentally we had never said we wanted the job done quickly. We were content to let Kloss decide how long the job would/should take.
As referenced above, all credit to the father who, having taken over the job worked alone and seemed anxious to please and address as many of the snagging issues as he could.

Great communication from start to finish from the team, promt response to queries, quotes, colour matching, booking etc.

Craig our decorator did a fantastic job on the front of our house and front door. He checked in regularly to ensure we were happy with the work. Professional and considerate with an eye for detail. Quick yet precise, he had the job finished in no time to an extremely high standard. Left the place neat and tidy too. I'm very pleased with the result. Thanks to Craig for all his hard work. I highly recommend.

Friendly and professional. Did a great painting job across two bedrooms. Very clear comms and rooms like amazing. Thank you.

Excellent service from start to finish. Professional team. Painting and wallpapering carried out to a high standard and rooms left tidy.

From the very first phone call to Kloss I knew I was in good hands. They came across as professional and I knew I didn't need to worry. They sent a brilliant decorator, Craig, who was a fast worker, easy to have in the house, was brilliant at putting up wallpaper as well as an excellent painter. Kloss followed up after the job to make sure I was happy. We are delighted and will be using Kloss again in the future. Thank you!

Excellent service and communications throughout. Decorator completed the work to a high standard and in a timely manner. Would highly recommend.

Very quick reaction time, great comms , very good work completed quickly. Price competitive.
Highly recommended, will use again in the future.

This is the third time we have chosen MJ Kloss for internal painting, and once again they have delivered an outstanding service. They are consistently professional, efficient, punctual, and maintain a clean and tidy workspace throughout. The work is always completed to a very high standard. We would not hesitate to recommend them to anyone looking for reliable, high-quality decorating services.

We had Petro paint our hallway and kitchen/diner - he was amazing. Efficient, polite and tidied away at the end of the day! Would highly recommend.

I have used M J Kloss for a big hall, and two bedrooms. One of the jobs involved work to cover up damp from the flat above. The decorators were knowledgeable and well organised. Both left the place neat and tidy and I am very pleased with the quality of the work done.

Polite tradesmen, efficient and tidy. A job really well done

First used Kloss in 1994 when living in South Wimbledon superb reliable as always

We recently hired MJ Kloss for a decorating project and were extremely impressed with their work. They were dependable, professional, and completed the job to a very high standard. The finish is excellent and we are genuinely pleased with the final outcome. We would not hesitate to recommend them to anyone looking for reliable and quality decorating services.

MJ Kloss provided an excellent, highly professional decorating service. Danny was punctual, efficient and very diligent throughout. We are extremely pleased with the work done and the effect on the two bedrooms and hallway has been transformational. Highly recommended!
Richard

We recently used MJ Kloss to paint our stairwell. Alan was very careful and we were pleased with the results. Very professional service with good communication.

Decoration of hall and landing completed to a high standard with plenty of attention to detail. Vince worked cleanly and always left a tidy area behind him. I would definitely use M J Kloss again.

Very happy with the work that was carried out. We had two bathroom ceilings painted and the back of one door. The work was done in a very professional manner. Very good paint job, fast and efficient service and he left the two bathrooms clean and tidy. Couldn't be happier. Would use their service again.

We needed some replastering work done and some painting at our rental property in Fulham. Felix met me and provided a quote, which was reasonable, so I gave him the go ahead. His team did a great job, removing the water damaged plaster, installing new plaster, allowing time for the plaster do dry, then painting the walls, ceiling and woodwork in multiple rooms. The rooms are looking so much better now and the tenants are happy. Happy to recommend MJ Kloss!

The work itself was completed quickly and to a good standard, however my overall experience didn’t fully align with the expectations set at the quoting stage.

The initial consultation gave the impression of a small, in-house team based locally, whereas the job was carried out via non-local subcontracting. This wasn’t necessarily a problem in itself, but did give a false representation versus the quoting process and I would have appreciated clearer communication about how the work would be delivered before committing.

Given the premium pricing, I expected a more hands-on service, particularly when it came to colour choice. Testing a few paint swatches directly on the walls would have helped give confidence before proceeding. That level of support wasn’t included.

There was also no meaningful follow-up once the work was completed. Aside from contacting me about invoicing, the company didn’t check in to ask whether I was happy with the result or if anything needed addressing, which felt disappointing.

While there is a guarantee offered, I didn’t feel the overall service justified the higher cost compared to using an independent contractor. With more transparency, aftercare and a slightly more tailored approach, the experience could have been much stronger.