Hi,
We’re sorry to hear that this was your experience and apologise for any frustration caused.
We always aim to support our customers, particularly during periods of disruption. During the Covid era, many football fixtures were subject to rescheduling and uncertainty due to circumstances outside the control of clubs, broadcasters, and official ticket partners.
For UK Premiership matches, fixtures are initially announced with provisional dates and kick-off times, which can later change due to television scheduling. These changes are a known part of the industry and are typically confirmed several weeks in advance.
Where customers are unable to attend due to such changes, we make every effort to assist - including helping with resale options where possible - although this is dependent on external partners and demand at the time.
We would very much like the opportunity to review this matter properly, as we cannot identify the booking from the information provided here. Please contact us directly with your order reference and event details so we can look into this further.
We take all feedback seriously and are happy to revisit this if something has been missed.
Mission Impossible Tickets Team