Miss Lola Arvostelua 

I’d give them 0 if I could!!! I ordered wallpaper and fabric last June/july. She was all hot and heavy with email UNTIL I place and paid for my order then I was totally forgotten about for months! I finally received the wallpaper and over a year later im still waiting for fabric!!!
I followed her work for years and this was a special expensive order. So disappointed I’m about to go to the commerce commission over this company! DO NOT PURCHASE!!!

I’m extremely disappointed with Miss Lola’s customer service.

When there is a problem with an order, instead of taking responsibility and helping the customer resolve it, they repeatedly shift the responsibility back to the customer. In my case, I received a very long response full of explanations and questions, but very little actual help or solution.

Their responses are also extremely slow. By the time I receive a reply, I have to go through another long paragraph of information and repeat or provide more details again. It makes the entire process unnecessarily frustrating and time-consuming.

I understand that delivery issues can happen, but good customer service should be about finding a solution—not making the customer do all the work and take responsibility for something that is not their fault.

Very disappointing experience. I would seriously reconsider ordering from Miss Lola again.

Order a print from them. So overpriced and absolute rubbish! Do not buy from this company.

Shoes are cute but not worth the price. Poor quality. Shoes are marked too big you have to size down. Return policy is terrible. The customer pays the shipping price and a 20% restocking price if you want to exchange them. Although the shoes should be clearly marked if they need to be sized down. Additionally you pay $3 for “free returns & exchanges” yet I have to pay a restocking fee and shipping fee. Beware of these factors when buying from them.

It's been some months since the last time I have been back on your site, but the site sucks. why is the menu bar in the middle of the page. Please change this quickly!!! This is so annoying trying to shop and see merchandise while getting the constant pop up from the menu bar. whoever thought of this needs to be fired!!!! when shopping I want a clear view of the item not all this other mess!!! PLEASE CHANGE THIS ASAP!!!! it makes me want to click off the site and not buy anything!!!!!

Shipping was fast but the sizing is OFF. If you don’t have super skinny, narrow feet do not even bother. Not for adult feet. I ordered a 7 & they fit like a 6. Disappointing.

Ordered some clothes for the first time. I have browsed their selection of clothes in the past but never purchased. I bought shoes from them once and they were nice, but the clothes?

The quality of the dress and skirt felt as if I ordered them from TEMU. But at least with Temu, I'm able to say that I saved money. I can't say that with these clothes. Awful quality. Will never purchase from them again. Worst, I can't even return the items. Miss Lola's return policy makes it difficult for you to return items, but also these clothes were final sale so...

The only reason it's not a one star is because at least the jean skirt was decent quality.

The dress however...I can see my nipple and panties through the dress and it was a SWEATER dress.

This is just not worth it, think long and hard before making purchase. Ordered two pairs of shoes, both fit much smaller than listed size. Purchased the return insurance but still had to pay over $21 to return for larger size. One of the items was on sale so they didn't accept my return for exchange or credit, but "would be happy to dispose of them" for me if I didn't want to pay for shipping the shoes (that don't fit) back to me. Just not a good experience overall. If you do order anything from them, size up for sure.

I just received an order I placed on june 20th. One top handle clutch purse Imania, Ivory and a pair of high heels Bella lock and key.

The clutch looks as beautiful as advertised on their website. Its shiny marble-like finish and gold tone hardware really gives an elegant look. Although, I was hoping it would be a bit more spacious. You can fit a lipstick, a travel size or 10ml/0.33 oz perfume, ID and a couple of credit cards, that's about it. No cell phone, so that makes it inconvenient. That's my only issue with the clutch.

Regarding the high heels, they're also gorgeous, but seem to be designed for very narrow feet so mine cannot rest comfortably on the insoles, feels more like I'm going to lose balance and twist my ankles. Very uncomfortable to walk on them-I'm experienced with high heels but these are just unwearable- additionally, there's this random name printed on it instead of Miss Lola's, which struck me as odd because I thought these products were of their own making/ brand.

I may be ordering more clutches and bags from Miss Lola but definitely not shoes.

Recently ordered $80 worth of shoes from Miss Lola. The package was lost upon its delivery (it was placed into a locker addressed to the wrong resident). Submitted an inquiry to their customer service department. Miss Lola did not offer any support initially - just said I could open a claim. I opened a claim with UPS and PayPal as the proof of delivery UPS provided was not of my package (it was a Benjamin Moore package as tall as the lockers with Amazon packages behind it - clearly not a package with shoes). Upon opening a claim, Miss Lola then proceeded to provide PayPal with false information that the package was stolen, that I claimed over the valued amount (which, you can’t do on PayPal), and again submitted the “proof of delivery” photo showing the wrong package delivered. They were extremely argumentative and tried to disprove that the package was indeed misplaced to avoid the claim going through on PayPal and having me receive the refund. Thankfully my building management and the recipient of the package in the locker got it back to me, but if UPS had misplaced it elsewhere I would have been out $80. Do not shop here - I’m so disappointed with how they handled this and with the way packages are lost or stolen these days it’s just not worth it.

Quality went down since 2020. Also, be careful with the return policy... No refund, only exchange or store credit now.

Greatly desapointed!

Horrible experience. Order a dozen pair for Christmas gifts. They are all size 8.5 but they all fit different. All of them are too small and when I go check how to exchange, I have to pay to return the shipment. At this point I will be guessing on what might work, since they all vary in size. So I might return and still get the wrong size. Not worth the money, time, or anything. I will be posting to my social media and letting my family and friends now “don’t use Miss Lola”.

A scam of a company. No refunds. Unwearable shoes you have to pay to return for credit only.

I am disappointed in the quality of customer service Miss Lola provided. They seem to not care about their customers, though I've been a client for a while this is the first time I've dealt with a faulty item. This time I had ordered a hat from their site which resulted defective, I explained to them I'll be out of town as I was requesting a refund to my purchase while I returned the item before the month passes. Somehow they provided me a label indicating I ONLY had 7 DAYS to return the item to be eligible for a full refund. I didn't even end up returning the item because they are now refusing to give me my refund and have said they will only provide store credit as if I'm interested in purchasing from them after experiencing incompetent customer service. Not to mention I got directed to a supervisor and she instead of taking their time to solve my issue, she was too busy making smart remarks proving why they are right and I am wrong. I highly recommend not to buy from this site. It's too bad they have lots of cute clothing yet their service is trash.

I’ve just came on here to write a review and was shocked to see how awful all the other reviews were! Maybe I just got lucky?! I’ve never ordered/heard about this shop before, I was just searching for a dress for an event I’m going to next week and came across one on the miss Lola website that I fell in love with. I read about the shipping times on the website and they offered express shipping (I’m in the UK) I wasn’t sure if i would get it in time but thought I’d just order it and hope for the best. I placed my order on Wednesday night, 1 hour later I received a dispatch email and the dress was delivered on Friday! I literally couldn’t believe it! 2 days! Made up! Dress is gorgeous! Super fast dispatch and delivery! Will be using again! Thankyou 💕

Compré unos zapatos a mi mujer. Me los mandaron mal reclamo u me dicen que tengo que pagar los gastos de transporte. Para mi es un fraude esta empresa

SAVE YOUR MONEY THIS COMPANY IS A RIP OFF USES CHEAP MATERIALS, REFUNDS ARE PRACTICALLY PUNISHMENT. YOU PAY TO SHIP BACK AND THEY WILL FIND SOMETHING TO NOT REFUND THAN THEY KEEP IT THE RETURNED ITEMS OR MAKE YOU PAY TO SEND THEM BACK AGAIN. THIS COMPANY IS A JOKE AND SERVICE SUCKS

The shoes arrived immediately and are perfect as in the picture! I love them 🥰

Ordered a pair of shoes that needed to be exchanged due to sizing. When I received the replacement pair they still didn’t fit (shoes ran extremely narrow). After paying twice to have both pairs of shoes sent back, I received a email saying that exchanges are final sale and my only options were for me to pay for the items to be sent back to me or have them disposed. So now I’m at a total loss for the shoes. They had no problem taking my money..MISS LOLA IS A COMPLETE FRAUD. Buyer Beware