MINTAPPLE. Arvostelua 

213
•
TrustScore 3/5 tähteä

3,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

LIARS!! This awful company is refusing to refund me under legal obligation. Their website is unclear is what sizing they are selling. You end up purchasing incorrect goods then tell you you need t... Näytä lisää

Saanut 5/5 tähteä

Ordered the Ostrich leather strap - a bit different I thought. Mintapple delivered as promised on time and the item was very well packaged in the Mintapple box which looked and felt quite high end.... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Very attractive quality products, nice packaging and presentation. I have purchased four iPhone cases, they all look good and protect the phone well. The colours are true to the website. The del... Näytä lisää

Saanut 1/5 tähteä

I had been a happy customer of Mint Apple and enjoyed one of their leather straps. In January I decided to replace my silicone Apple strap with one of their Perfect Fit Silicone straps. Not even 6 mon... Näytä lisää

Yrityksen tiedot

  1. Asusteet

Yrityksen kirjoittama

Premium leathers, Milanese & Link Apple Watch Series 2 / Series 3 Bands that don't break the bank - Custom order your own Apple Watch Band & iPhone case today!


Yhteystiedot

3,1

Keskitasoinen

TrustScore 3/5 tähteä

213 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,1

Kaikki arvostelut

(213)

18 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great quality strap.

Great quality strap considering I initially looked on another site.
Reasonably priced too and it looks good with the Apple Watch Series 6 Blue Aluminium. Can’t go wrong.

6. lokakuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

What Customer Service?

I ordered a watch strap for the new apple series 6. Immediately after it arrived I fitted it on the watch but to do so I needed to remove the label to get a proper fit. Unfortunately the deployment buckle is incorrectly shaped so the watch does not fit flush to the wrist. This means the features of the watch don't work and the strap is UNCOMFORTABLE. I immediately emailed the company (within one hour of receipt of the strap). They will not refund the money because the label had been removed (even though I subsequently refitted it). They claim this means that I must have worn the strap and they cannot take it back as it would be 'second hand'. Appalling Customer Service- I am still seeking a full refund and will let you know what happens...watch ( excuse the pun) this space!

2. lokakuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Wonderful company and product

The quality and attention to detail is beautiful on both the strap and packaging- accompanied by excellent customer service. I placed my order at 10am Friday and within 40 mins had an email from hermes telling me it was on its way. Parcel arrived this morning (Monday) at 10am. Absolutely outstanding turnaround. Will definitely be ordering again.

28. syyskuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Useless and rude

Ordered 3 AirPods cases.. 2 arrived so I emailed to explain within a week - I got a bit of a rude email asking why I didn't email sooner (not like we've all had nothing going on the past few months) - I was told the missing case would be sent out straight away.. it wasn't and has never arrived. I've emailed asking for a refund and heard nothing. I want a refund for the missing case!!!

12. syyskuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Unsatisfactory customer service to match products

This business basically sell straps priced at the same level as apple straps but are nowhere near the same quality.
Furthermore, they have poor customer service and very peculiar refund policies that it's very difficult to get a refund once purchased.
I wish I had read the reviews on here prior to my purchase

14. heinäkuuta 2020
Oma-aloitteinen arvostelu
MINTAPPLE.-logo

Vastaus yritykseltä MINTAPPLE.

Hi Sam,

Thank you for your review.

As mentioned via email - We are unable to accept used goods back for a refund. You removed the security tags which we advised not to do unless you wanted to keep your items. We will not resell any item that shows signs of use to any customer of ours.

Regards
Mintapple.

Saanut 1/5 tähteä

This company never replies to emails!

I have already written a review here, which is the only time I’ve received a response from MintApple.
I have tried all the ways I can to get in touch, via email (with several emails to the info@ address and one to the returns@ address), twice on the contact us link on their website and even found a telephone number in yell.com (no answer). My order was confirmed on the 8th June, so you can imagine my frustration.
If MintApple see this, please send me a refund as soon as possible and confirm you have done so, as I no longer wish to receive this product (I’ve given up waiting for any response from this company and want my money back!) If the company responds here, and says they have not seen my emails, then that’s their issue and perhaps they should check their spam/junk folder regularly as I’m not the only person to have experienced this!

6. heinäkuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Terrible company - avoid

Overcharged me, didn’t send the products out. When emailed about not receiving order, the customer service was appalling - extremely rude. Requested refund, which they ignored and over a month later sent the product which is a standard silicone product made in bulk in China and is available from amazon for a fraction of the price. Avoid at all cost.

18. kesäkuuta 2020
Oma-aloitteinen arvostelu
MINTAPPLE.-logo

Vastaus yritykseltä MINTAPPLE.

Hi Ben,

Thank you for your review.

We can see that your order was shipped on the day the order was placed and received within 5 working days & were charged the correct amount as our online payment capturing system is not a manual process, our system will only process the amount on the invoice which you process yourself. We did speak with you via email however we had a very polite & nice conversation so we can only assume you may have received the wrong company on this occasion.

Sorry you received a bad service from the other company however we trust we will see you again soon :)

Regards
Mintapple.


Saanut 5/5 tähteä

Really good customer service

Really good customer service. I made a mistake on my order placed in the evening and the next morning customer support had already responded to my query and amended my order as well as applying the welcome discount I forgot.

22. toukokuuta 2020
Oma-aloitteinen arvostelu
MINTAPPLE.-logo

Vastaus yritykseltä MINTAPPLE.

Hey Robert, Thank you for taking the time to leave us a review. We're happy you're enjoying your Mintapple goodies & were happy with the service received.

Hopefully see you again soon, in the meantime if there is anything you need drop us an email.

Regards
Mintapple

Saanut 2/5 tähteä

Shocking service

Saw them on the internet and bought a link bracelet for a Apple Watch as considerably cheaper then apple....Placed order on the 3rd of may, didnt hear anything so chased order 8th may, they told me item had been out of stock and that it was now back in and that the tracking number would be sent the following day and the order sent out..... heard nothing, chased no less then 3 times on emails, and twice through their website message service, no reply. Order turned up today 22 may.... blow this has all happened during covid, however the total lack of communication and follow up has been shocking, all vendors are going through covid but non have been this appalling. Item itself is ok, it takes a lot of force to lock the bracelet back done once opened, feels like your damaging the mechanism, but time will tell....

In response to your reply mintapple... I have received literally no replies to my emails, this has been your first communication to me .. if you can send me copies to my email address of what you responded to within 48 hours I would be happy to update my review .... I’m not in the business of making things up to badmouth companies but if you review the other poor review on here you will see they all have a similar theme around service and lack of responses.

22. toukokuuta 2020
Oma-aloitteinen arvostelu
MINTAPPLE.-logo

Vastaus yritykseltä MINTAPPLE.

Hi Shohram,

Thank you for your review.

The Link Bracelet you purchased was on Pre-Order Restock when you placed your order which gave you an estimated delivery date for when we were expecting to complete more stock to ship immediately. This was shown below the add to cart button so you could make the decision whether to order or wait until we had stock available :)

Our Customer Service are very understaffed currently so we apologise for that however we can see we replied to each email within 48 hours which is recommended turnaround for any emails.

Regards
Mintapple.

Saanut 1/5 tähteä

Dreadful customer service - Do not buy

Dreadful customer service. Received a watch strap 5 days ago that i purchased for my husband as a gift. He did not like it so i asked for the return address and they are refusing to refund my money as they said i bought it on the sale. I can confirm i DID NOT buy it on sale but they applied a 10% discount on checkout as i entered my email address onto the mailing list. I suspect they use the 10% discount as a way of getting out of making a refund for unwanted products.

I will never buy from this company again.

12. toukokuuta 2020
Oma-aloitteinen arvostelu
MINTAPPLE.-logo

Vastaus yritykseltä MINTAPPLE.

Hi Jaime,

Thank you for your review.

Our 10% welcome discount does not affect any refund status - Any order placed with the 10% discount will be refundable providing the product remains unused :)

You purchased your band on sale which is why the price was £55.99 & not our RRP price of £69.99.

We will continue to discuss via email as we have been for the past few days :)

Regards
Mintapple.

Saanut 1/5 tähteä

Buy through a stockist

Product has been good but customer service absolutely horrific.

Ordered on 7th November, functioning product finally received late January!

Paid for express delivery, it took 3 weeks to arrive with no correspondence despite contacting them every other day.

Then one of the pins burst in the watch strap, again I emailed numerous times over the course of 3 weeks and when I mentioned them having not replied they said if I was rude about their customer service then they wouldn’t respond to me ... I then said I would contact trading standards/the ombudsman and it all got sorted.

Paying the amount I did for this product, I would have expected better.

DO NOT BUY DIRECT AND GO THROUGH A STOCKIST!!

2. toukokuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent quality

Excellent quality of the wristband (black silicon). Fast delivery and beautiful packaging. Definitely recommend and I’ll order again!

21. huhtikuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant quality

I have bought cheaper straps and they’ve been rubbish
The strap I have from mint apple is brilliant quality and very stylish , quick delivery and communication
Thankyou so much

16. huhtikuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Top quality strap

Just received my strap today from Mintapple. I’m very pleased! Great strap, well made and looks good. I am a happy customer!
Communication was good and I found them attentive to my requirements.

1. huhtikuuta 2020
Oma-aloitteinen arvostelu

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