Collected from Crumlin branch within a few days of ordering. Received telephone call to say the items were ready to collect first thing. Polite staff.
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Katso, mitä arvostelun kirjoittajat sanovat
I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Näytä lisää
Yritys on vastannut
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Näytä lisää
Yritys on vastannut
I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Puutavaraliike
- Rakennustarvikkeet
- Polttopuutoimittaja
- Maisemointitarvikkeiden myymälä
- Vanerin toimittaja
- Puutavaran toimittaja
Tietoja yrityksestä Mill Timber Direct
Yrityksen kirjoittama
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Yhteystiedot
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Yhdistynyt kuningaskunta
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
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526 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant service and quality goods
Dealt with Mill Timber Direct for a number of orders and deliveries. Absolute first class service on every level, and quality products, together with great prices. Would highly recommend them, you won’t go far wrong. Thank you Mill Timber
28. toukokuuta 2025
Vastaus yritykseltä Mill Timber Direct
Thank you for your lovely feedback which I'll pass on to our Crumlin branch. Have a great day, Mill Timber Direct.
Vastaus yritykseltä Mill Timber Direct
Thank you for taking the time to review us Dean, it's great to have feedback like this. Kind Regards, Mill Timber Direct
Great company
Great company. So helpful when buying materials. Friendly staff and great service. Will definitely use again.
26. tammikuuta 2025
Vastaus yritykseltä Mill Timber Direct
Hello Paul. Thank you for sharing your good experience with us. All the best, and hope to see you on the next order. Mill Timber Direct
Vastaus yritykseltä Mill Timber Direct
Thank you for your positive feedback, and we hope to see you again soon. Kind Regards, Mill Timber Direct
Gate delivery
Easy to order very good quality gate and quick and prompt delivery pleased with the drive very helpful and polite
1. syyskuuta 2025
Vastaus yritykseltä Mill Timber Direct
Thank you for taking the time to review us, your feedback is good to hear. We hope to see you again soon! Have a great day, Mill Timber Direct.
Everything you need to transform your…
Everything you need to transform your garden and house. Great products at a great price. Friendly staff always willing to help. Highly recommend shopping here
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mill Timber Direct
Hi Leon, thank you again for your kind feedback! We really do appreciate receiving comments like this. Have a great day and we hope to see you again soon. Kind Regards, Mill Timber Direct.
Excellent production and speedy…
Excellent production and speedy delivery, driver was kind enough to deliver the timber exactly where I wanted it
22. elokuuta 2025
Vastaus yritykseltä Mill Timber Direct
Hi Wayne. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Vastaus yritykseltä Mill Timber Direct
Hi Chris, thank you very much for your kind words. Best Regards, Mill Timber Direct.
Great quality, poor communication!
The products were great quality and the prices were great! I've given only 4* though as they didn't contact me about delivery, as promised, it just turned up! As soon as I placed the Internet order, I rang to ask about a delivery date. They assured me they would contact me to arrange a suitable time. I was going to add some things to the order. But 9am on a Monday morning, there was a knock on the door! I'd not had time to prep an area for it, so I ended up double handling it all!
29. heinäkuuta 2025
Vastaus yritykseltä Mill Timber Direct
Thank you for your feedback. We are sorry that the delivering branch did not contact you with a delivery date beforehand and your comments will be fed back to the branch. Kind Regards, Mill Timber Direct
Disappointed with the quality of timber.
I ordered 100 pieces of 25mm x 50mm which were picked up in 10 pre-banded bundles of 10. As they were pre banded, my builder couldn’t inspect them, but I did as soon as they were delivered. Of the 100, 10 pieces were broken or spilt; another 7 were warped and there was a high number of timber that were from the centre of the bundles that were black from surface rot/fungus which took a lot of work to remove before treating. I would say that at least 25% of the order was not fit for purpose; safe to say, I was disappointed with the quality of the order
7. elokuuta 2025
Vastaus yritykseltä Mill Timber Direct
Hi Tim. Thank you for your feedback. We apologise that the timber batten arrived in such a poor condition, but the delivering branch would have swapped out any unusable lengths had they been made aware. Again, we do apologise that you were unhappy with your order and we hope to see you again soon. All the best, Mill Timber Direct.
Vastaus yritykseltä Mill Timber Direct
Thank you - your feedback is much appreciated. Kind Regards Mill Timber Direct
Quality of timber was great
Quality of timber was great. Only thing stopping full five stars was you didnt notify me when it was being delivered.
4. elokuuta 2025
Vastaus yritykseltä Mill Timber Direct
Hi Jeff, thank you for your feedback and we apologise for not notifying you of the delivery date beforehand. Hope to see you again soon. All the best, Mill Timber Direct.
Vastaus yritykseltä Mill Timber Direct
Hi Rahim, thank you for your kind feedback, it's much appreciated. You were served by our Cardiff branch and we hope you'll come back soon. Enjoy your day.
I choose mill timber as they are across…
I choose mill timber as they are across the road from my house. Seemed easy enough for them to deliver quickly.
I payed for delivery (£10) which I was willing to pay as I couldn't have carried my items from the Croespenmaen site to my house or fitted them in my car.
However it took almost a week for me to receive my items. I find this baffling as I literally live less than 2 mins away from the site.
Upon delivery I was greeted by a nice man who carried them into the back garden for me and placed them in my lawn where I needed them. He was polite and respected my property.
31. heinäkuuta 2025
Vastaus yritykseltä Mill Timber Direct
Hi Chris, we do apologise that your order was not delivered any sooner. We promise to deliver all orders in 3-7 workings days just in case the delivering branch is a little busy or they have to get in stock from another branch. Again we do apologise and hope to see you again soon. All the best, Mill Timber Direct.
Great service
Once again, the help from Cardiff has been great. They were happy to arrange a collection for a return although in the end I kept and used the goods.
28. heinäkuuta 2025
Vastaus yritykseltä Mill Timber Direct
That's fantastic to hear Trevor, thank you for taking the time to feedback and I will pass on to Mon Timber Cardiff. Have a great day.
Vastaus yritykseltä Mill Timber Direct
Thank you for your feedback, I will pass back to Crumlin branch who fulfilled your order. Have a great day.
Vastaus yritykseltä Mill Timber Direct
Hi Matthew. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Good customer service and prompt…
Good customer service and prompt delivery. Wood is really good quality.
6. heinäkuuta 2025
Vastaus yritykseltä Mill Timber Direct
That's great to hear Christopher and thank you for taking the time to review us. Have a lovely day!
Non delivery
Ordered timber L trim to cover corners on shed.... Website says in stock, expected delivery 7 to 10 days.....called about my order on 2 occasions, told of new delivery dates, both of which have now passed, only to be told today, the only depot with these in stock is in Cornwall !!! Cancelled order, bought with much smaller company and being delivered tomorrow !
15. heinäkuuta 2025
Vastaus yritykseltä Mill Timber Direct
Good morning,
Thank you for your feedback and we’re sorry for the confusion with your order. We’ve looked into the problem; the material needed to be machined at another branch and there was a breakdown in communication which resulted in delivery dates being issued to you in the belief that the material would be ready but it wasn’t. This is on us and we apologise for the frustration caused. We hope that Mill Timber Direct can help you in the future.
Best regards
Mill Timber Direct
Great overall experience
The website was easy to navigate. The process were competitive. The delivery was smooth and very customer focused and the wood delivered seems to be of high quality. I fully intend to use this company again for my wood needs in the future.
19. heinäkuuta 2025
Vastaus yritykseltä Mill Timber Direct
Hi Daniel, thank you for such a positive review, we really do appreciate your feedback, which I'll pass on to Mon Timber Newport who fulfilled your order. Have a great day and we hope to see you again soon.
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