Mikes Dive Store Arvostelua 

2 539
TrustScore 5/5 tähteä

4,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

This was my first visit to Mike’s dive store to buy a high end BCD. I was served by Chi who could not have been more helpful. As a relatively inexperienced diver, I appreciated Chi’s expert advice... Näytä lisää

Saanut 4/5 tähteä

I did some research on the internet and came across Mikes Dive Store that is close to where I live. I visited the store and was served by Chi who was extremely helpful and understanding as I was not... Näytä lisää

Saanut 5/5 tähteä

I have had multiple orders with Mikes as I got the diving bug BAD! They are absolutely exceptional, the service delivery and communication is exceptional. This is a masterclass in retailing -... Näytä lisää

Saanut 5/5 tähteä

Fantastic customer support. I can’t commend this store enough and in particular Rachel for her customer support. All done remotely by email - she gently educated me and helped me purchase new dive... Näytä lisää

Yrityksen tiedot

  1. Sukellustarvikkeet

Erilaisten ulkoisten lähteiden tuottama tieto

Mike's Dive Store is the UK's No 1 Dive store. With over 3000 sqft of showroom in London we have everything any diver could ever need. As well as diving equipment we stock snorkelling equipment for adults and kids. Wetsuits for all watersports. We stock all the major brands like Gopro, Suunto, Scubapro, Mares, Aqualung, Apeks and Tusa


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 60 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(2 539)

135 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Superb good-value servicing and friendly staff

I recently had my ScubaPro regs and BCD serviced by Mike's, they were friendly, helpful, good value, and super fast. I dropped in my gear on a Monday and picked it up on Wednesday! Upon picking up the gear I was impressed by their in-store selection and bought some extra bits and pieces too, the sales assistants were friendly and knowledgeable. Great place. Highly recommend.

26. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

The worst place to get advise from

I am giving mike dive store a low rating due to the fact the prices are sky high you can get the same stuff much cheaper and when you do go to the shop for advice, they give you the wrong one, when someone loses weight the face shrinks too so no if you were using XL before losing weight then you will be using L after losing weight, also giving a ladies wetsuit to a man is a bit not right, as a woman wetsuit is not designed for a man, Right? But just to get rid of the wetsuit so what who cares. Wetsuits are not cheap. Mike dive store really needs to train it’s ataff.

8. helmikuuta 2025
Oma-aloitteinen arvostelu
Mikes Dive Store-logo

Vastaus yritykseltä Mikes Dive Store

Hi Omar, Hope you are well and thanks for taking the time to give us a review. We take all feedback very seriously - I am not sure what you are referring to in terms of the large and X-large message above? We have over 300 wetsuits in our Chiswick store - the largest selection in London so not sure what you are referring to when you say 'get rid' of wetsuits? We obviously always advise the customer on best fit and in some rare occasions sometimes this can actually mean a man wearing a ladies wetsuit and vice versa - there is no difference in the actual suit - it's just the shape. So if it's a good fit then that is all that matters - and the fact you like the suit that is :) We hope you have now found a suit that fits and are nice and warm on your dives :)

Saanut 5/5 tähteä

Faultless customer service

Impeccable customer service, knowledgeable staff and great products. We initially drove to their store, asked a lot of questions and didn't feel pressured to buying anything with them or otherwise. The colleague we were speaking to even told us about a new model thats coming out 'soon' but we couldnt find anything online about it.
A week later, it was released and only available in a few places, including Mike's dive store. The staff were so helpful we chose to buy from Mike's dive store online rather than amazon etc. Was easy to chat to the staff through WhatsApp and they even helped with setting up the gear as well a week later! The online order process was super easy because they managed to get all my details set up in the basket and just sent me a link to pay. Officially my go to dive shop.

8. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great in store, great at replacing faulty strap

We went to Mike's to buy most of our kit as newly qualified divers. The staff were really patient and helpful and we've been enjoying our new adventures with the kit. A few months later, the strap of my dive computer was faulty. I contacted Mike's dive store with a video of the issue, and they kindly contacted the manufacturer and sourced a replacement strap on my behalf. Nish kept in close communication with me through this. I am looking forward to my next shop at Mike's!

19. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer service

I've ordered most my dive stuff from here, and on twice I've made a mistaken whilst ordering. Both times, customer service has been really easy to contact on WhatsApp, replying quickly and going above and beyond to rectify. Highly recommended

14. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nish is the man

Nish is the man! I contacted the support team over an issue I had with a delivery and Nish handled it amazingly. Now it is resolved and I’m very happy with the outcome. I’ve never had this level of customer service before. Give the fella a pay rise🤣!!!

14. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Thank you very much

Thank you very much, Nish for your help and patience in getting to me the optically correct face mask/googles. You listened to my requirements and I ended up, quickly, getting exactly what I required.
Thanks again,
Mike List

30. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing customer service from Nish at…

Amazing customer service from Nish at Mike's Dive Store!! Ordered a new BCD, unfortunately this 48hr tracked parcel got lost at Royal Mail sorting hub. I contacted Nish and he was extremely helpful and asked if I had a dive trip planned etc. After the parcel did not turn up, I emailed Nish and he politely asked again about my trip date, followed by another tracking number which was DPD 24 hr service which arrived the following day right in time for my trip. I can't recommend Mike's Dive Store enough and their second to none customer service. It is a rare occurrence these days to find this, and Nish is an outstanding member of the staff who couldn't be more helpful.

16. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very knowledgeable staff (we were…

Very knowledgeable staff (we were served by the extremely helpful and entertaining Charlie) who took time to explain the details of each product so we could make the best decision on purchases. Extensive stock. Great prices.

18. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Top notch customer service

Ordered a Garmin Mk3i dive computer from Mike’s which arrived today.

Communication from the team was 10/10 and Jenna who handled my order was great. Super helpful and kept me well informed.

Shipping by DPD was next day and I couldn’t be more pleased.

I bought my last Garmin from Mike’s back in 2020 (a Mk2) and the service quality was just as good.

No hesitation in recommending/buying here again!

14. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great store

Great store. Decent selection of essentials for recreational divers. Super friendly folk, many thanks Charlie. Wanted a new mask and figured I'd have to look at prescription lenses. Both the mask and lenses were in stock and I was able to try both before committing to having the lenses fitted. As its my first prescription mask, it was much better than taking a chance and buying online.
Looking fwd to picking them up next week.

11. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Customer Service

I recently purchased an underwater camera with several lenses and lights. The choice was made easy as they provide an ample selection.
I also found the customer team to be very responsive and professional.
Nish in particular has been super helpful with my questions and provided all the information I needed. Returning one of the items I purchased by mistake was super easy... look forward to dive and shop again!

Well done

20. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good to see Christian back always has…

Good to see Christian back always has great product knowledge and is a pleasure to do business with, the store is looking good, fully stocked with quality product . Have been using Mikes for years and the consistent level of service is second to none , keep up the great work .

9. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Held delivery!

I requested a hold on delivery as I was out of the UK for 6 weeks and didn’t want to miss out on the wetsuit for my son’s Christmas gift! Nish was super helpful but unfortunately he was let down by the despatch guys who went ahead and sent it anyway! However he actually phoned me to express his displeasure with their actions and did everything he could to ensure my parcel would be safe! I can’t recommend him highly enough and the company generally as I always purchase from them! Just shoot the despatch department!!!😂

22. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

BestCustomer Service I have experienced in a long time!

I called the shop today to get some advice on purchasing a new regulator. There was no waiting on hold in a phone queue. I shared my preferences and I was guided through the different options without any hurry or heavy sales pitch and this was kindly and very quickly followed up by clear email quotes and further information. What a reassuring and pleasurable remote shopping experience, I have not has customer service like this in a long time - thank you Nish!

21. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nish was amazing from start to finish

Nish was amazing from start to finish! He helped me with every step, getting a large amount of dive kit sorted for a 3 months trip to Raja ampat. Very knowledgeable and was always happy to answer any amount of questions I had! Really helped having the support you need when picking dive gear for your first time! Thanks Nish!!!

13. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

reat service and customer care response

I needed a BCD for a Liveaboard trip in the Red Sea and had been let down by another supplier. I emailed the customer services to check the item was available, placed my order and received the goods the following day. The customer service response was prompt so it gave me the confidence to place the order and they didn't let me down.

28. elokuuta 2024
Oma-aloitteinen arvostelu

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