Dear Maria, we are sorry to learn that you are not satisfied with our services, but let us make some clarifications, according to our conversation on WhatsApp, when I did the follow up with you two weeks later, to which you replied after another two weeks, so 1 month after the treatment, you said and I quote, "It's looking good in the frown area, but I didn't notice much around the upper lip, really nothing on the left side. Thanks." And I replied, "Happy to hear about the frown lines, and sorry about the oral commissures, you probably need a stronger dosage but we have to be prudent on a first time patient, we have to be conservative and inject a lower dose first, otherwise it could feel very uncomfortable." So let me ask you, that was your worst Botox ever, no results whatsoever? If you had "no results whatsoever", why did you say the results were good for the frown line? We have a policy in our clinic, if you really had "no results whatsoever", you could have just sent us a video on WhatsApp for assessment and "no results whatsoever" with our Botox treatment would have entitled you to a full refund, simple, so please be careful with the word scam, and I would like to thank Trustpilot for giving us the opportunity to respond to dishonest patients...
***UPDATE*** Further proof that this patient is twisting the truth, we didn't blame her for the results, I just explained to her that before jumping to the conclusion and writing online that she was scammed and that our reviews must be fake, she could consider the other possible reasons for Botox treatment, not working as expected, 1) the dosage was not strong enough, 2) this particular strain of Korean botox she is trying for the first time is not working well for her, 3) after 20 years of regular Botox treatment, incipient resistance cannot be completely ruled out.
I only blame her for jumping to conclusions, for discrediting a clinic online without considering the other possibilities. And for everyone's information, she didn't pay for a vial as she claims, but for 24 units, which is only £ 104.