Merrithew® Arvostelua 791

TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Great reformer SPX at home elevated....The rollers however seem to be slowly disintigrating causing me to clean debris of the rails everyday. I would like to find out the cause... they must be aware o... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My products were shipped as requested, with a delayed delivery due to travel. Appreciated that. I am wanting to attend an in-class CEC workshop for V2 Max Professional reformer. It's been hard to ge... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I had the pleasure of working with Akash Patel (Sales Manager for Eastern USA) when I ordered my SPX Max Reformer bundle with Vertical Frame. He made it so easy and smooth. I have taken reformer class... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

I have been a faithful Stott Pilates instructor for decades. Having done all of my education in English, and now living and teaching in Quebec, I was looking for translations for the names of exercice... Näytä lisää

Yrityksen tiedot

  1. Kuntolaitemyynti
  2. Pilates-studio

Yrityksen kirjoittama

Merrithew® is the industry leader in mindful movement. Driven by the latest research, we’ve been innovating our fitness equipment and education for the past 30 years to deliver safe, effective and premium solutions to our partners so they can bring the benefits of mindful movement to people around the world. Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more. Merrithew has trained more than 65,000 partners worldwide in mind-body movement. Our premium Pilates program, STOTT PILATES®, is one of the most sought-after training modalities in the industry. Merrithew has dedicated more than 30 years to building, crafting and perfecting high-quality exercise equipment for professional and personal use. Using the highest quality materials and finest manufacturing processes in the industry, our equipment is versatile, durable and built to last, and is used by fitness and health care professionals around the world. Our care and craftsmanship are evident in every detail.

Leaders in Mindful Movement™

Yrityksen kirjoittama

Quality Pilates equipment and world-class education
Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more.

Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

791 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 83 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Went out of there way to make me happy

Went out of there way to make me happy

29. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for the 5 star review Lisa. We are so glad you are pleased with your purchase experience. If we may be of any additional assistance, please do not hesitate to let us know.

Saanut 5/5 tähteä

I really appreciated receiving an email…

I really appreciated receiving an email to confirm the proper cardio tramp had been ordered for the proper reformer. Questions were answered promptly.
Well done! You are well organized.

26. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you so much for the lovely review Lucie. We appreciate you sharing your experience.

Saanut 5/5 tähteä

Fast results.

23. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Hi Dani, thank you for sharing your feedback and we really appreciate the 5-star rating!

Saanut 5/5 tähteä

Absolutely in love with my new…

Absolutely in love with my new reformer! The quality is exceptional, and it truly reflects why this brand is world-class. A huge thank you to Ken for his professional and patient guidance throughout the purchase process. He answered all my questions and made the experience seamless. Highly recommend both the equipment and the outstanding customer service. Five stars!

16. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for the wonderful review Jenny. We are so pleased that your experience with Merrithew has been great. Please do not hesitate to reach out should we be of any future assistance.

Saanut 5/5 tähteä

Merited Arc

I am so impressed with the service. My daughter is a Pilates instructor and she told me about Merrithew. I asked her what she wanted for Christmas this year and she desperately wanted an arc. Not just any arc, especially not one from Amazon!! She knows very well about how wonderful Merrithew is and I definitely wanted to abide by her wishes. It literally came in one day!!! I ordered it on Monday and it came today, on Tuesday!!! Their service is the best!!! Thank you Merrithew, first of all for having the best equipment and also for the extremely fast delivery!!!

19. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for the wonderful review Carol. We are so happy that you are pleased with your purchase. If there is anything we can assist with in the future, please do not hesitate to let us know.

Saanut 5/5 tähteä

Great customer service

I had ordered in the wrong location, however Patti was great in advising me costs from my nearest location and swiftly provided a solution and options.

19. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Hi Maria, thank you for the 5-star rating! We are happy to hear that Patti was able to resolve your issue for you. Thank you for taking the time to share your feedback!

Saanut 4/5 tähteä

You’re doing great with the shopping

You’re doing great with the shopping, website and customer support but I haven’t received anything yet so not able to give you a full review at this time.

7. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for the positive feedback Dina. We are following up on your delivery and will email you directly with an update as soon as possible.

Saanut 5/5 tähteä

Came in a timely manner

Came in a timely manner, had the pump and everything I needed.

6. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Hi Heather, thank you for sharing your feedback and we really appreciate the 5-star rating!

Saanut 3/5 tähteä

Purchased balance and therapy wedge…

Purchased balance and therapy wedge ($60 w/shipping). I’ve had for a few days and after one day of use sitting at my desk it deflated, and I had to keep re-inflating it. Product support provided me with a replacement valve and it seems to be working now, but I would’ve preferred to have a product that was working in the first place.

4. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Hi Em, Thank you for taking the time to share your feedback and we are happy that we have since been able to send you a valve replacement to resolve the issue. Please feel free to reach out to us directly going forward should you have any questions or need any assistance. We can be reached at 1-800-910-0001 ext. 250 or via email at retail@merrithew.com.

Saanut 1/5 tähteä

There was an item missing in my order…

There was an item missing in my order and I still haven't received it and I haven't received replies to my emails as to when this will be rectified.

5. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for sharing your feedback. We have investigated this further on our side, and we were pleased to see that you have been contacted by a Member of our Customer Care team who was able to resolve this issue for you. Thank you for your patience and for your business.

Saanut 5/5 tähteä

Outstanding quality and customer support

I was supported in the selection of the right reformer for me. Timelines for delivery was shorter than anticipated. The product it’s of outstanding quality and overall the entire process from the first contact to the shipment was perfect.

7. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for the 5 star review Alessandra. We are very pleased that you are enjoying your new reformer. If we may be of any future assistance, please do not hesitate to let us know.

Saanut 2/5 tähteä

Horrible experience in delivery

I am a Merrithew trained teacher, so chosing the Merrithew reformers was a no brainer. Delivery was promised in the week of the 21st of October. That week I reached out and they confirmed that the machines had been delivered in the warehouse in The Netherlands on the 21st of October. They would be with me beginning of the next week. The next week on Thursday I had a phone call they would be delivered the next week, on Monday. All communication on this order was from my side; none of it was proactive by Merrithew to inform me they wouldn't make their promised delivery time. I received the order with the wrong size cardio tramps, a damaged jumpboard and the double loops were missing. A week later those items still haven't been delivered. I love the V2 Max's, but everything about this delivery - and especially the lack in communication - has been disappointing.

1. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Hello Ann, Thank you for sharing your experience. We see that our EU senior sales manager has responded to your message regarding your delivery. We are very sorry for this situation and will work with the Transportation team in the hopes of preventing siilar issues from occurring

Saanut 5/5 tähteä

good customer service

good customer service
great quality products

31. lokakuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for sharing your feedback and we really appreciate the 5-star rating Maryanne!

Saanut 2/5 tähteä

No ability for service

I purchased a Reformer several years ago and it had a failing wheel recently. Through the repair process, I came to understand that there are NO servicing personnel. All repairs are DIY.

6. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Hello Bonnie, Thank you for sharing your recent experience. Please note that the guidelines for our warranty program are detailed on the warranty page on our website including the installation of warrantied parts.We are sorry we did not meet your expecations and hope that we may be of assistance again in the future.

Saanut 5/5 tähteä

Excellent products

Excellent products, great videos and explanations of the products offered. Love the quality of items I have purchased through the years.

28. lokakuuta 2024
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Vastaus yritykseltä Merrithew®

Hi Mary Ann, Thank you for the positive feedback and 5-star rating, and for your business over all these years!

Saanut 1/5 tähteä

Firstly it was extremely difficult to…

Firstly it was extremely difficult to find replacement shoulder pads on the website. When I finally found them I placed an order and didn’t hear anything for two weeks. I called and left at least five messages and nobody called me back. When I finally did reach someone last Friday i asked if they could rush the order since I been waiting this long, but no, the order was still shipped out by ground UPS. They will hopefully arrive by the end of this week!

5. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Hello Melanie, Thank you for your message. we are sorry to hear of this issue. Our customer care team will be emailing you directly to follow up on your comments.

Saanut 5/5 tähteä

Seamless ordering

Good descriptions, specs and photos, easy to navigate and order.

2. marraskuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for the 5-star rating Darlene!

Saanut 5/5 tähteä

I had to replace my spring holder

I had to replace my spring holder. The part came in a timely manner and easy to replace. This is a very high-quality piece of equipment.

19. lokakuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for the 5 star review. We truly apprciate your comments. If we may be of any additional assistance, please do not hesitate to let us know.

Saanut 5/5 tähteä

I really appreciate being able to talk…

I really appreciate being able to talk to someone via phone and Merrithew always has someone to talk to. If they are not in, they will return your call. Great customer service!

24. lokakuuta 2024
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Vastaus yritykseltä Merrithew®

Thank you for the great review Patrice. We truly appreciate your kind comments. If we may be of additional assistance, please do not hesitate to reach out.

Saanut 5/5 tähteä

Website easy to use.

Website easy to use.
Staff friendly, patient, and knowledgeable

22. lokakuuta 2024
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Vastaus yritykseltä Merrithew®

Hi Dennis, Thank you for the positive feedback and 5-star rating!

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