Mermade Hair EU Arvostelua 

Een maand geleden een bestelling gedaan, nog niks ontvangen! Gemaild naar de klantenservice, daar kregen we na 14 dagen! pas antwoord van. Ze hebben lever problemen en of ik mijn geld terug wilt. Gereageerd met ja, ik wil mijn geld terug. Weer 14 dagen niks gehoord! Krijg nu net een mail, oh... we hebben je bestelling nét verzonden. Mij benieuwen of ze het leverprobleem af gaan schuiven op DHL of dat ik mijn order ooit nog ga zien. Wat ik wel weet is dat ik hier nooit maar dan ook nooit meer wat bestel!

I placed my order over a month ago from the European website. After the first week, I contacted customer support because my order hadn’t even been dispatched from their warehouse.

Since then, I’ve reached out multiple times via both email and Instagram. Each time, I was told it would be shipped “by the end of the week” or “early next week,” but those promises were never kept.

As of today, my order still hasn’t been shipped. The lack of communication, transparency, and reliability has been extremely disappointing. Based on my experience, I cannot recommend ordering from Mermade Europe.

Worst company ever. Waited two months and the product never came. Do not buy from them.

DON T ORDER ANYTHING THERE !!! It s a scam ! I have ordered one month ago and I didn t receive it …

Scam. Do NOT order anything from them! I ordered their product on May 3. As by today May 27. Nothing received. Tried to reach out their customer service no response. Always Agents are busy somehow. And no communication back on email.

Ordered on 24th of April as a birthday gift, still haven’t received it on 19th of May. I had multiple contacts via email with the customer service and every time they mentioned that it will be dispatched the week after. Guess what? 3 weeks later, still nothing.

I wanted to cancel this order last week. Because I already order the same thing from a different brand (and already received it as well!). And even cancellation takes long - still no confirmation for refund.

Is it a scam?

Ho acquistato su questo sito la Double Waver, ad una settimana dall'acquisto il pacco non risulta spedito. Provo a contattare il servizio clienti tramite il loro BOT online che promette di rispondere immediatamente e invece arrivano risposte solo in seguito a moltissime ore quindi è impossibile tenere una conversazione attiva. Comunque il servizio clienti dice che dovrebbe essere spedita entro la fine di questa settimana ma, essendo già mercoledì, non credo riescano in tempo visti i lenti tempi di risposta. Se ci sono problemi di stock, sul sito va indicato altrimenti vi beccate solo recensioni negative e mancanza di fiducia da parte dei clienti!

I ordered a Double waver and I saw that it still wasn’t shipped after a week. I contacted the customerservice and asked about it. I got a quick response from Rachel, she was very friendly and explained to me that there was a stock problem and that it would take some time. She asked me if I wanted to cancel my order and get my money back or wait for the order. I said I would wait, a week later it was shipped and dropped off at my destination. I was really satisfied with the customer service and I absolutely love the double waver. If I can give one suggestion, then maybe it would be nice that the stock problem is mentioned on the website or when placing the order, that way the people are informed already and aware of the problem.

Ik heb de rollers van Mermade gekocht. Ze warmen idd snel op maar mijn ervaring is dat de rollers ontzettend warm worden. Je kunt ze bijna niet verdragen op je hoofdhuid omdat ze veel te heet zijn. Kortom geen goede aankoop wat mij betreft want je verbrand bijna je hoofdhuid….

Don’t respond to requests for updates on shipping status. They advertise a chatbot for live Q&A but no-one is online. And there is no number to call on their website. Very poor customer service. Avoid if you are looking to actually have your purchase delivered

I placed my order on November 16th and have already been charged, yet as of December 8th, nothing has been shipped.

Customer service first blamed a stock issue and said the item would be available by November 30th, then asked me to wait another week — still no shipment, no tracking, no real explanation.

The product is still advertised as in stock on their website and can be purchased, which feels extremely misleading.
At this point, I am genuinely worried that I will never receive my order despite having paid.

Very disappointed and frustrated.

Har ikke modtaget min vare endnu, den er heller ikke afsendt, men de var hurtige om at trække pengene.. bestilte d. 6/11. Har skrevet til kundeservice, men har ikke fået svar..

Shipping time is terrible. I placed my order on August 2nd, and today is August 21st, yet I still haven’t received it—even though the advertised shipping time was 5–7 days. The order wasn’t even shipped until August 15th, and until then I kept getting the same explanation about “warehouse problems.”

On top of that, the shipment is not trackable, which makes the whole process even more frustrating and unhelpful.

I really don’t recommend buying directly from them. It’s much better to use a trustworthy retailer instead. Customer service does reply, but their responses are just excuses and don’t actually solve anything.

Ik had mijn bestelling best snel ontvangen. Binnen 10 dagen volgens mij. İk ben er blij mee. Dit is natuurlijk transport vanuit UK. En qua transport en douane kan t wat langer duren. Ze nemen snel contact met je op zodra je met een vraag / probleem / suggestie komt. Goede service

Delivery takes too long! I paid extra for fast shipping but my item is still not processed.

Ordered 17 nov. Est delivery 5 -7 days
They change the date every time , 28 nov , between 30-11 and 5-12 and now 5-8 dec ….. I hope it wil arrive some day …
I would not advicece to buy, if you live in Europe.

Ordered a hairwaver on November 12th. Delivery within 5-7days. Still has not arrived (it is December 1st now, almost 3 weeks after my order). I have e-mailed them and a week ago they answered that the product would be restocked in 48 hours. Have not heard from them since (after the 48 hours I did not receive an update let alone my order). You do not receive a track&trace code when ordering so I can’t see if there is any progress at the moment whatsoever.

I saw this brand advertised by influencers all over Instagram and had to try it.
I had a really good experience buying their pro hair waver and blow dry brush...my order arrived not in the fastest time possible, but acceptable timeframe.

I gave this company multiple chances. First I bought the aircurl, I wasn't under the impression that it's a dupe for dyson or anything, completely different tool, I was just curious. Terrible, no curls or any type of waves. It's just pulls hair and blow hot air. Maybe if you try enough you could manage a curl or two, but an hour later it will be gone! Later I thought I could try the interchangeable blow dry brush. It's just nice! You can dry your hair quickly, give them a little shape here and there, but don't ever think you can get a blowout, even if you tried! I like it because I dry my hair every time I wash them and I can brush them at the same time. And last but not least I bought the thermal brush. Oh my god! It's just an average thermal brush. At first you manage some loose curls but after an hour are non existing!! No matter how much hair spray i use or pre style lotion, the curls will fall. The worst part? The hair are continuously stuck on the tool, at every bristle or plastic thing. You can only use it to smooth the hair on a bad hair day or something. Good thing I bought it on sale and with an extra discount because of a coupon. I wish I never knew the company at all. Guys save your money, it's not worth it. Also the company offer a 30 or 60 (I'm not sure) days guarantee for refund, but what they don't tell you is that you have to pay for the delivery, which is half of the price of the products. Stupid enough for me to give them som many chances I know, I'm just sharing the experience,bought them so you don't have to.

Tax during checkout?...Yes even for european customers ordering from a EU website, mind this: the warehouse is located in the EU (The Netherlands). This is against EU custom regulations.

updated 18/10/2023: tax was left out now during checkout...ok to order without problem now