Menzies Aviation Arvostelua 

Worse customer service ever!! I flew with Qatar from Bangkok to Oslo, and got my luggage damaged. I went to the customer service to make a report about my damaged luggage, and she didn't want to register my case.

Without a doubt, the worst customer service I have ever experienced. PAY CLOSE ATTENTION AND PREPARE YOURSELF for the disregard with which this company outsourced by LATAM will treat you. This is the third time I have been to Barcelona Airport and once again, the tiny customer service office of this “company” (I repeat - again) has no one available to assist you and is closed most of the time. You will not even be able to get information that could guide you in deciding what to do. LATAM should choose its representatives and outsourced employees at the airports better, because this type of decision directly impacts the opinion of us passengers regarding the company (LATAM and its partners) and makes our experience the worst possible.

We had such friendly excellent and welcoming service at Prague. Joseph was so jolly and friendly and a breath of fresh air!
Joseph is a check in and gate agent
Thank you so much
Suzanne & Diane

Landede i CPH kl. 19.15 søndag, ventede på bagageudleverings-bånd 2 (ca. 250 m i luftlinje fra flyet) i 65-70 minutter, før kufferten lettere ramponeret kom ud.
To senere ankomster, behandlet af Aviator, nåede at komme på båndet, før de bekvemmede sig til at levere vores bagage.

Der var ingen - som i absolut INGEN - information fra Menzies side om, hvorfor det dog skulle tage så lang tid.

Staff is friendly on the phone buzt thats all, waiting for bag to be delivered since thursday, they use subcompanies, every time you call them same excuse, sure it will be delivered today .... today our flight is back home, still no bags. Supposed to be in stock iwth sub company. Please Lufthansa avoid this company for future business

I flew into Copenhagen from Cusco - Lima- Madrid Copenhagen on the 22nd of March and we are still without our luggage from Iberia and Menzies. What is worse is I explained to them I have important medication for a serious health issue in the luggage and they simply do nothing to try and find the luggage, is this normal for how your company works? My partner and I are still waiting for our luggage which no one can confirm or try to do anything about. Why won’t anyone help? I could end up in the hospital with my medication

This company has so many rude liars in this operation
they ruin holidays meetings family get togethers without any remorse in fact they blame there bully tactics on airlines and refuse to give there names at all cost this won't be just a review this will be action until I get what I deserve back they try the long delay tactic with I suggest to all you don't play I will show everyone how things get resolved please join in after this result

We just had our worst experience at an airport, namely Alicante in Spain on 8 March. We were flying back home to Bucharest, Romania, after 1 month of bike training in the area and we were denied by the Menzies staff to board with the 2 sports equipment we paid for and that we came with to Alicante on 11 February (Wizzair company). Please note that they do not exceed the dimensions displayed on the aircarrier's website, ie 170/150/120 cm, even though they are larger than a normal bike bag and must be opened to be checked. At departure there was no problem, the items were checked by the security team and they even helped us close the bags, all in due time. This time, though, the rudest staff possible, inhuman and not willing to give pertinent explanations, blocked our return with the bike bags. My husband could not fly back to Bucharest because the company said they have not enough employees and time to check the bags???!!! (the security guy was very nice and willing to do his job, while the Menzies guy just said NOT POSSIBLE!!). We arrived at the airport 4.5 hours before the flight, but check-in opened after 2 hours and no one was willing to discuss. This is unbelievable. We flew with the same bags from Bucharest and it was ok, but we couldn't return with those. We were shocked (together with our cyclist girls who are national champions in their country) to be treated like this and were forced to split, me and my girls returning home, while my husband remained in the middle of the night to check for alternatives to return by route, as, in Menzies opinion, the situation would have been the same on any other day. Do not allow them to treat you as such. They are incompetent and should not be allowed to have contact with customers, especially if they are willingly doing harm. We shall make all efforts to be compensated for the enormous inconvenience by any means. This can not be repeated, never again!

Another vote for terrible Menzies staff behaviour. Attempting to leave from Gatwick to Dublin. My ticket wasn't valid unfortunately but straight in the staff decided to shout and berate me. After I asked Mezies staff member to stop shouting and maybe find out if anything could be done, she did try to help. She and I were working through the issue when another female Menzies staff member (long black hair, yellow high viz waistcoat and thick cat eye make up) joined in. She escalated the issue aggressively, caused chaos and confusion, then started shouting about calling police and having me arrested. Beyond unnecessary and truly nasty. She was no help to her fellow work associate. She caused far more stress and panic than was needed.
Once I left the area and finally made it out of departures to rebook a ticket for the same day, I asked SkyBreak if they could help me. They refused to help because the Menzies ground staff blocked my passport. So now Menzies staff are blocking the public from buying tickets once customers have left their area. Surely this level of spite and control needs to be addressed? Refuse entry onto a flight? If needs be. Prevent ticket purchase? Nasty.
I'd like to think Ryanair might be interested to hear that, but I fear ground staff are well insulated and protected. Horrible. One star not even deserved.

Extremely rude staff at Isle of Man airport. The flight was cancelled due to weather, but we were not informed so we rushed to the airport only to discover the considerable issue. We work, so not attending the following day is wildly unprofessional. I appreciate weather was out of their control, but when I spoke to the airport staff, two females who identified themselves as Menzies, asking if we could take a flight at a different time of day instead because else we'll miss critical business meetings, costing me directly approximately £1000 in revenue, they rudely said no. It seemed like a blame game between Menzies and EasyJet. The Menzies staff initially seemed to kindly offer to talk to their manager, but when I said that, yes, I would like that so we could work out arranging a flight at a different time, they said the manager would kick me off the future flight and, on the basis that the Isle of Man only has one airport, I would struggle to return to the UK. The threat was quite unexpected, beyond aggressive and rude.

I had the most rudest customer service at checkout desk on the 16 of February 2025 at 7:30pm. Qatar airways. Her name is Adyan. She is absolutely rude and abrupt. Not sure how Menzies can take on a human being with that kind of personality. It costs $0 to be nice. Worst human behaviour I have ever experienced. An animal would’ve treated me better. She needs to be gone !!!! Menzies do better for your company.

Mistede min bagage på hjemrejse d.11. januar 2025. Jeg meldte det hos Menzies og oprettede en sag. Jeg har været tålmodig og kun sendt dem to emails i ventetiden, som de aldrig har besvaret. Deres telefonnummer virker ikke. Nu er der gået en måned, og jeg har netop fået at vide af Iberia, at Menzies aldrig har været i kontakt med dem, og da dette ikke er sket indenfor 21 dage, har jeg mistet retten til erstatning. Jeg er i chok. I Menzies system står der stadig, at de arbejder på sagen og jeg kan tjekke igen senere... Hvordan er det muligt, at få lov at drive en så inkompetent virksomhed i vores lufthavn?

I went to New Zealand for one month and had packed my luggage accordingly. Due to complications at LAX my bag arrived in Auckland two days too late and I had already left for another place within New Zealand (my whole trip was pre booked so I could not stay in Auckland any longer). However, the Airport bag services at Auckland had assured me that they would get my bag to my new location as soon as possible. Long story short: dozens of unanswered phone calls and emails to Menzies later they finally managed to call me after three weeks into my trip to let me know my bag had arrived and to ask what they should do with it.

I ended up picking up my bag at the Menzies office after my 4-week trip and after having had to buy new clothes and toiletries.
Even there it took a while until someone even came to the counter to help me, while I heard the team chatting and laughing in the back of the office as if I wasn‘t there waiting. I told the employee who handed me the bag that I was very frustrated about how they had ignored my calls and emails for weeks and he started a discussion, basically trying to tell me that it was not their fault, that this was normal.

I am absolutely shocked at the fact that a company can afford to offer such horrible services without facing consequences and hope that airlines will choose to work with different companies in the future.

This is the second time I have faced such a situation at this airport, and I am deeply concerned about the behavior of the staff.

On this occasion, I was traveling alone and encountered significant hurdles created by the airport staff. Despite being allowed to carry two bags, I was asked to place my hand purse on the weight machine for inspection. This request was unprecedented in my 17 years of travel experience. The staff then demanded 40,000 PKR to permit me to board the flight. When I refused to pay the bribe, they denied me boarding, even though there were still 55 minutes remaining before the flight's departure.

This experience has left me shocked and disappointed. The actions of the staff not only caused me great inconvenience but also tarnished the image of Pakistan. I urge Menzies Aviation to investigate this matter thoroughly and take appropriate action against the individuals involved. It is crucial to address such issues to maintain the integrity and reputation of the airport and the country.

Thank you

I was travelling all the way from Islamabad to Tromso Norway via Doha and Oslo. I was required to collect my baggage at Oslo airport but lost my flight to Tromso due to baggage arriving too late. I was told that rebooking for Qatar Airways is handled by Menzies at Oslo airport. There a gentleman took the matter up with Qatar airways and they agreed that I should be rebooked since the delay was not something of my own making. He made a copy of my boarding pass and asked me to wait for an hour. I waited there for two hours sitting on the floor right in front of Menzies counter at Oslo airport. After two hours I decided to inquire about any updates. The gentleman that previously communicated with me had left. Instead I faced an extremely rude woman this time. She basically lied that they do not deal with Qatar airways and she is not going to provide any help whatsoever. Very disappointed and frustrated, I luckily ran into some very nice ladies that work for Scandinavian airlines. They listened to the whole story and were able to arrange another flight for me within 5 minutes after speaking with someone at Qatar airways. In the end it was them who encouraged me to review and file a complain against Menzies so other people can be informed about their bad service and behaviour.

Customer service is pathetic. Rude and look like they are over it.
We went for missing baggage and they said they don't have any info. When called they said it was elsewhere.
Not a good look for NZ international airport. This is just not good enough.

Late and missing luggage.
Th 2/1 25- wait for my luggage 1,5 hr from HEL-CPH
No help from menzies staff, no people on duty was the answer.
After 3 days still no luggage.
Flight affects this day was Finnair British Airways, Qatar.
Not ok

Dieses Unternehmen ist absolut untauglich. Wir sind zwar die einzige Maschine weit und breit in Nizza, warten, aber bereits seit 30 Minuten auf unser Gepäck. Offizielle Begründung: das Transportband hätte ein technisches Problem. Auf meine Frage, warum man nicht die anderen verfügbaren Transportbänder Benutzt, kam nur die Antwort: das würde man in Nizza nicht so handhaben.

Menzies Bagage services have been universally condemned as providing nearly zero customer service. My bag has been missing/delayed for 4 days now and in NZ they have a phone number that nobody has answered for years. I have tried ten plus times and left 3 voicemails and nobody ever answers or calls back. They have zero customer service. I have no idea where my bag is and at this stage I expect it is completely lost . Menzies have been reviewed for terrible customer service worldwide for years now but despite this airlines keep contracting servcie stop them? Why!?? I can on,y imagine it is due to how cheap they are and that is delivered by having almost zero service and losing bags all the time.

Vi “mistede” vores bagage på en returrejse med mellemlanding, og rejste krav om levering af bagagen når den ankom til Cph lufthavn.
Lidt over 24 timer efter er den ankommet og personalet ringede og informerede om at de havde fundet den, og ville levere den.

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