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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

Been a couple of times before to this St Albans branch. Atmosphere and service excellent. My real concern, as with many restaurants, is the amount of salt used in all its food. Like so many older peop... Näytä lisää

Saanut 2/5 tähteä

Visited Megan's Kingston for the first time to celebrate a birthday. The overall décor and vibe were great — stylish, cosy, and perfect for a special occasion. Unfortunately, the food was very... Näytä lisää

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Saanut 3/5 tähteä

Just returned home after a very disappointing visit to Megan’s Guildford. We were going to go to Bills, our usual breakfast choice, but decided to try Megan’s for our 36th wedding anniversary. Despi... Näytä lisää

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Saanut 3/5 tähteä

Megan’s in Richmond has a great vibe and atmosphere, so we decided to choose it for a special birthday dinner. It took an hour and 40 mins to finally receive food after asking several times. Food fin... Näytä lisää

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TrustScore 2.5/5 tähteä

52 arvostelua

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Saanut 3/5 tähteä

What about our health?

Been a couple of times before to this St Albans branch. Atmosphere and service excellent. My real concern, as with many restaurants, is the amount of salt used in all its food. Like so many older people, I have high blood pressure, so avoiding salt is crucial to our health. Megan's must have some of the saltiest food around! I won't be visiting again.

11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

An absolute shambles

Anb absolute shambles, pre booked a large table at chsiwick and took 2 and a half hours to get just a starter and a main. Complete mess up on the drinks, 3 starters short and told we didnt order and my fault but we pulled out the email and voila it was there and they apologised. Food arrived cold. I had asked 3 times for a little patience as were paying in groups and then they brought out the bill for the whole table. Took 25 mins to get another bill and we ended being late for our show. I then wrote a letter of complaint to them and never got a reply, fuming, would never go back

14. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Megan's Overated

Visited Megan's Kingston for the first time to celebrate a birthday. The overall décor and vibe were great — stylish, cosy, and perfect for a special occasion.

Unfortunately, the food was very disappointing. It arrived barely lukewarm, with no real presentation. Our platter was served on two cold metal trays with the tiniest dishes to eat from, which made the experience feel quite underwhelming. For the price, it was nowhere near the standard I’d expect — honestly, it’s something I could have made better at home. Thankfully, they kept the bottomless prosecco flowing for the full 90 minutes - hence the two stars given.

To make matters worse, the toilets were filthy and there was no loo roll, which really let the place down.

It feels like with many restaurant chains that expand too quickly, the quality starts to slip — and sadly that seems to be the case here. Overall, overpriced and disappointing. Unfortunately, I won’t be returning anytime soon.

28. helmikuuta 2026
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Hi there, we’re really sorry to read this as it’s not the birthday experience we’d ever want for our guests. These are absolutely not the standards we hold our team to, so this is very concerning to hear.

We’d genuinely appreciate the opportunity to look into this properly and understand what happened at our Kingston restaurant, please do email us at hello@megans.co.uk with a few more details so we can discuss this further.

Saanut 2/5 tähteä

Very slow and haphazard service and…

Very slow and haphazard service and expensive.

2. tammikuuta 2026
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Hi Katharine, we’re really sorry to hear you found the service slow and haphazard, that’s not the smooth, welcoming experience we aim to deliver. We also want our guests to feel the quality matches the price, so it’s disappointing to know we didn’t hit the mark for you.

Please do drop us an email at hello@megans.co.uk with a few more details so we can look into this properly and discuss it further.

Saanut 5/5 tähteä

Tania was amazing at Wandsworth Megan’s

Tania was amazing at Wandsworth Megan’s

27. lokakuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Thank you so much for the review! It's great to pass excellent feedback on to our teams, so thank you for the shout-out for our wonderful Tania! We really appreciate it 🙂

Saanut 1/5 tähteä

Went to Megans in Welwyn Garden City…

Went to Megans in Welwyn Garden City for lunch. We were seated and then ignored. We sat for about 30 mins and watched as people who came after us had their orders taken. We waited and tried to catch the servers attention, but were completley ignored. The place was not busy. After about 30 mins we got up and walked out. Doubt if anybody (staff) even realised we had left. Would not go there again. If you are hungry I would recommend any other eatery.

20. syyskuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Hi there,
I’m really sorry to hear about your experience in Welwyn Garden City — that’s absolutely not the standard of service we aim to provide. Being left waiting and feeling ignored is unacceptable, and we completely understand how frustrating that must’ve been, especially when the restaurant wasn’t busy.

We’d really appreciate the chance to look into what went wrong and make it right. Could you please reach out to us at hello@megans.co.uk with a few details about your visit? 💙 We’d love the opportunity to turn this around for you.

Saanut 1/5 tähteä

Megan's at Chiswick- I am very disappointed and feel ripped off/ over charged.

Megan's at Chiswick- I am disappointed and feel ripped off by their waiter Alex . When we got home and checked the bill we found that we have been overcharged. The house water bottles we were given were charged at £1.50each. He first gave us 2 bottles, when they were half empty Alex took hem away and replaced them with another 2 full bottles charging us £3.00 again. We did not need these bottles as we were only 4 at the table- how much water can we drink? So we ended paying £6.00 for water! its annoying because it was not mineral water nor any commercial product. During the meal we asked for chilly sauce and again we were charged £2 for 2 smallest containers I have seen. Megans are the meanest restaurant in Chiswick. Customers should check their bill carefully for the unexpected additional charges. Do not accept water in their bottle. Ask for tap water in a jug and do not ask for any condiments they charge £1.00 for 2 spoonfuls of sauce. So paid £2.00 for this, so conned by £8.00.
Very very disappointing experience, ripped off by £8.00. I and my group will not return to Megans at Chiswick.

9. elokuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Hi there,
I’m really sorry for the delay in getting back to you — and even more sorry to read about your disappointing experience at our Chiswick restaurant. That’s absolutely not the impression we want to leave our guests with, and I completely understand how frustrating it must’ve been to feel overcharged.

We’d really like to look into what happened, especially regarding the water and sauce charges, and make sure it’s resolved properly. Could you please email us at hello@megans.co.uk with a copy of your bill (if possible) and the date of your visit? 💙

We truly value your feedback, and I’d love the chance to turn this experience around for you.

Saanut 5/5 tähteä

Brilliant restaurant

Brilliant restaurant. Tasty food at really great prices. Favourite was the posh lamb kebab for sure!

14. heinäkuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Love this — thank you! 🥰 So glad you enjoyed your visit (and great choice with the posh lamb kebab… it’s a bit of a showstopper, isn’t it? 🥂). Delighted the food and value hit the mark — hope we’ll see you again soon for another brilliant meal! ✨

Saanut 5/5 tähteä

Delicious food, perfect cocktails & friendly service

Had such a lovely time at Megan’s in St Albans! The food was delicious, the cocktails were perfect, and the service couldn’t have been friendlier - really warm and welcoming throughout. The decor is also gorgeous. Will definitely be coming back!

14. toukokuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Hi there 🥰
What an absolute joy to read — thank you! 💙 We’re so happy you had such a lovely time at our St Albans spot. Sounds like you had the dream combo of delicious food, perfect cocktails, and friendly service (with a side of gorgeous decor ✨). Can’t wait to have you back for another round soon — cheers to that! 🥂

Saanut 1/5 tähteä

Overprice boring food

Nice atmosphere and deco. That's about it tbh. Ordinary overpriced food served by a waitress that was a Z gen AI robot. I fear this chain will become like Bill's and suffer the same demising fate.

30. maaliskuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Thank you for your honest feedback. While we're glad you appreciated the atmosphere and décor, we're truly sorry to hear that the food and service didn’t meet expectations. 💙

We understand how frustrating it can be to feel underwhelmed, especially when the experience doesn’t match the price point. Your comment about service feeling robotic is especially concerning—we aim for genuine, warm hospitality, and it's clear we missed the mark this time.

Your feedback is valuable and will be shared with our team as we work hard to ensure Megan’s keeps its character and charm. Thank you again for taking the time to share your thoughts.

Saanut 1/5 tähteä

Fraudulent Company Operations - No Meaningful Way To Contact Them

I want to love this chain but there are some REAL problems with the way that the company is run. You have to be very careful not to be overcharged.

I made a mistake purchasing a Gift Card and I quickly found that there was no real way to contact the company. At the time - only by Web Form, and you had to direct the form to a specific restaurant location, who don't deal with central administration issues.

I contacted my nearest restaurant via the Web Form (twice) and was ignored on both occasions. I called in at my nearest restaurant and was informed that I should provide my details and the manager would be in touch, they did not get in touch - again, I was ignored.

I called a number provided by my credit card company - never any answer!

Finally I gave in and decided that I needed to spend the voucher before it expired, so I visited another Megan's restaurant (not my closest) and found myself overcharged on my gift card - the waitress had not applied the set menu offer and instead withdrew the full amount of the meal cost from my gift card balance, never once presenting me with a bill.

When I reconciled what had happened, I returned to contact Megan's via their Web Form system with the transaction id and photo of the gift card receipt..

I was initially contacted via email to request the receipt again, then I was ignored. I chased for a response and was informed that they did not contact me because they were not able to trace the transaction from the gift card receipt (despite a transaction id being clearly printed on it). I had since replied asking about this, and again - have been ignored.

I've since had to return (ironically) to my nearest restaurant to spend the remainder of my gift card - and this time, witnessed another table to which the same issue occurred and the manager was needed to sort it out - and to my disbelief, this time, when I requested my bill (explicitly wanting to see how it had been accounted for) - the SAME THING happened again, but this time was sorted before paying.

23. helmikuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Thank you for sharing your experience, and I’m truly sorry to hear about the issues you've faced with contacting us and the challenges around your gift card. We take customer feedback seriously, and we understand how frustrating this situation must have been for you.

We sincerely apologize for the poor communication and the overcharge you encountered, as that is certainly not the standard of service we aim to provide. I assure you that we are actively looking into your feedback to ensure better support and communication across all of our channels.

To investigate further and resolve this for you, I would recommend reaching out directly to lucy@megans.co.uk, where we will prioritise resolving this issue promptly. We appreciate your patience, and we hope to have the opportunity to make things right. Thank you for bringing this to our attention.

Saanut 1/5 tähteä

£31 for two glasses of Malbec

£31 for two glasses of Malbec? Seriously? I thought I had been charged for the bottle but no.

As a vegetarian, I thought three mushrooms on a skewer for their vegetarian option was laughably in deficit.

On top of which there was a service charge. Average standard of service.

Pleasant enough staff but you need to up your game and lower the extortionate prices for an acidic glass of wine. Very disappointing .

Not likely ever to repeat the experience: an unsavoury taste was left by more than the Malbec.....shame,really, as I was hoping that Megan's might become a bit of a regular. Not any more. No.

1. helmikuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Hi Aidan, I'm really sorry to hear about your disappointing experience, and I completely understand your concerns. It sounds like there were a few issues that could have been improved upon, especially with the pricing and portion size. Your feedback regarding the pricing of the wine and the vegetarian option is invaluable, and I’ll be sure to pass this on to the team for review.

We genuinely want every guest to feel happy and well taken care of, so I’m sorry that your visit didn’t meet these expectations. Thank you for sharing your thoughts with us, and I hope that if you do decide to give us another chance, we’ll be able to provide a much better experience next time.

Saanut 1/5 tähteä

Excited to go to Megans Marlow on our…

Excited to go to Megans Marlow on our spa weekend. Beautifully decorated with fairy lights...looks like a great place for a coffee and chat. Waiting staff were polite and friendly. Sadly the food was beyond disappointing. We had the set meal 3 courses for £21. Every other thing we ordered, including the tiny portions of fries, added £5. It's like they are trying to be a Turkish but not making it. We paid £75 and would have enjoyed our food more had we gone to a kebab shop. Def will not be going here at any location again to eat. Shame as it is my niece's name and was excited to take her had it been enjoyable.

3. helmikuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Hi Jacqueline, I am very sorry to hear that you found our food overpriced. We believe that we are good value for money as we often benchmark ourselves against the competition, use high quality ingredients & cook everything fresh to order in our restaurants but thank you for your honest feedback, as well as your kind words about the staff and decor. Your thoughts will definitely be shared with the team to make improvements. We truly hope you will consider giving us another chance in the future, and we’ll work hard to make sure it’s a much more enjoyable experience.

Saanut 1/5 tähteä

The restaurant in Clapham is so…

The restaurant in Clapham is so dangerous, they have no concept of food hygiene. They nearly killed a guy by an allergy, provided undercooked food and had a rat infestation. The company is so shady, they even charge your card twice.

With respect, if you are thinking about going here don't! if you have been here check your card statement to ensure you have not been billed twice. To be polite, only appropriate to attend on Halloween, at least you will have the expectation of being shocked

8. tammikuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

HI Nick, Thank you for sharing your feedback. We take all concerns seriously, and while we have a strong 5-star food rating, we do not tolerate issues related to food safety or customer service. The points you’ve raised regarding food hygiene, allergic reactions, and billing errors are concerning, and we are committed to investigating them further.

We would appreciate it if you could get in touch directly at hello@megans.co.uk, so we can look into these allegations and address the situation accordingly.

We value all feedback, and it's important to us that we maintain the highest standards.

Many thanks

Saanut 2/5 tähteä

Grump Reception

Poor Reception and Small Portions

Lady who took us to our seat was rude and grumpy. Not good as first visit to Megan’s
Also had the Raspberry slice which was so small for £5 it was ridiculous. Get a grip. First and Last time

12. tammikuuta 2025
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Hi David, Thank you for sharing your experience. We’re sorry to hear about your disappointing visit, especially regarding the reception and the portion size. We pride ourselves on offering excellent service and portions that match the quality of our food, so your feedback is valuable in helping us improve.

We’d love to look into this further and ensure we address your concerns appropriately. Please feel free to get in touch at hello@megans.co.uk with more details. We hope to have the chance to provide a better experience in the future.

Saanut 3/5 tähteä

Not great

Just returned home after a very disappointing visit to Megan’s Guildford. We were going to go to Bills, our usual breakfast choice, but decided to try Megan’s for our 36th wedding anniversary.
Despite informing them of our anniversary, we were not offered any celebratory drinks and were charged £4.90 for hash browns that we didn’t have!

28. joulukuuta 2024
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Thank you for sharing your feedback! We're truly sorry to hear that your visit to Megan's didn’t meet your expectations. It’s disappointing to hear that your special occasion wasn’t acknowledged as it should have been, and we apologise for the mix-up with the charge for the hash browns.

We hope we can welcome you back for a much better experience next time.

Saanut 1/5 tähteä

Disgusting food

Disgusting food
Ordered hummus for one year old came with one stalk of cold broccoli
Green juice out of a carton
Overpriced and terrible value

15. joulukuuta 2024
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Thank you for sharing your experience with us, and we're truly sorry to hear that your visit didn’t meet expectations. It's concerning to hear about the issues you had. We take pride in offering quality food and service, and we sincerely apologise that this wasn't reflected in your experience.
We appreciate your feedback and hope for the opportunity to make things right.

Saanut 2/5 tähteä

£4.20 for a flat white is excessive.

£4.20 for a flat white is excessive.
Charging service charge for a hot drink is ridiculous.
A coffee shop doesn’t charge to serve !
I think Megan’s is expensive for food and in my opinion doesn’t deliver at the price point they occupy.
Done all the chains and this one will probably fade out.

9. joulukuuta 2024
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Thank you for sharing your thoughts. We understand your concerns regarding the pricing and service charge. We always aim to provide a premium experience, and your feedback is important to us. We strive to offer a variety of options that are both high quality and reasonably priced, and we’re sorry to hear that you felt the value didn’t align with your expectations.

We would love to look into your experience further. Please feel free to get in touch with us directly at hello@megans.co.uk so we can investigate and improve. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Saanut 1/5 tähteä

Recent offer for gift vouchers at 20%…

Recent offer for gift vouchers at 20% off, so I ordered online a quantity only to find
A) no discount applied
B) they all came in £10 amounts, rather than one complete voucher.
Emails to Megans go unanswered which is of concern.
Would advise against buying anything from their so called “discount” offers.

1. joulukuuta 2024
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Thank you for sharing your experience. We truly apologise for the inconvenience you faced with the gift voucher order. It's certainly not the experience we aim to provide, and we understand your frustration. We also regret that you haven't received a response to your emails, and we’ll look into that to ensure it's addressed.

We hope this is now resolved but if you need any other information, please email us directly at hello@megans.co.uk with your order details, and we’ll investigate the issue regarding the discount and voucher amounts. We value your feedback and hope to make this right for you.

Saanut 3/5 tähteä

Warm brunch in Balham

Our nephew booked for 6 of us in the Balham restaurant. Two of our party were there when we arrived (out of view) but they couldn’t find our reservation so had to wait for a few minutes. Dev, our waiter, was very polite and professional and took our orders. I’d ordered the full English which looked lovely when it arrived but, as with my nephew’s was lukewarm. I tried to attract the attention of somebody but that took five minutes by which time I had half eaten it. They took it away and bought it back 5 minutes later, shovelled onto another plate with half eaten toast and the beans missing (they were in a little metal container). I was going to ask for some but no waiter/waitress came nearby and nobody asked if everything was ok so no chance to do so. Serving food hot is a clear must and our dishes must have been left on the side for a good while and they need to address this. The food quality was definitely good and tasty and the rest of the party enjoyed their food. When, the bill with no reduction, arrived, I explained this and my breakfast was taken off the bill. The staff were all lovely but too few to give 5* service. The atmosphere and decor is really pleasant so we still enjoyed our visit and I thought it was good value for money.

2. marraskuuta 2024
Oma-aloitteinen arvostelu
megans.co.uk-logo

Vastaus yritykseltä megans.co.uk

Dear Mr Sandford, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your breakfast experience wasn’t up to our usual standards, especially with the temperature of your meal and the delay in addressing it. We absolutely agree that food should always be served hot, and we'll certainly be addressing this with our kitchen team to prevent this from happening again.

We appreciate your patience and understanding, and we’re glad to hear that the rest of your party enjoyed their meals and that you still had a positive experience despite the service challenges. We’ll also ensure that staffing is reviewed so that service is more prompt and attentive, especially during busy times.

We look forward to welcoming you back to Megan’s for a more seamless experience next time. Thank you for your kind words about our staff and the atmosphere!

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