Refund Issue with MeekTrails Safaris
Refund Issue with MeekTrails Safaris
I am raising this issue regarding the non refund of our Kenya Safari booking with MeekTrails Safaris. We were part of a group of 14 senior citizens from Australia who booked an 11 day safari scheduled for 27 July – 6 August 2026.
Due to the US–Iran war and escalating Middle East conflicts, we cancelled the trip on 23 April 2026, more than three months before the travel date. This cancellation was fully within the terms of the written contract and commitments made by MeekTrails for full refund, including assurances provided by their CEO during a video call.
MeekTrails’ own website still states: “Meektrails Safaris offers a full refund to customers who cancel their safari… the refund is processed promptly using the original payment method.”
Despite this clear policy, MeekTrails has not processed the full refundable deposits even after more than 6 months.
After numerous follow ups, MeekTrails made partial refund, with a commitment that the remaining balance would be paid as per detailed payment plan as a firm final commitment. Those deadlines were missed again and again with new excuses given each time for missing the commitment.
This directly contradicts:
• their written cancellation policy,
• the contract we agreed to, and
• the commitments made during the proposal and video call.
Travellers deserve transparency, reliability, and respect for contractual commitments.
Please exercise caution when booking with MeekTrails Safaris.