Medicube Arvostelua 5

Dear MEDICUBE Customer Support Team,

I am writing to formally file a complaint regarding my order 937085ME (USPS tracking number: 9261290400211314360206).

This order contained devices and cosmetics that I purchased as gifts for my loved ones. Unfortunately, despite the tracking status, I have not received my package. This situation is extremely upsetting and disappointing for me.

What makes this situation even worse is the way it has been handled. I have provided all the information your team repeatedly requested — emails, confirmations, and even official PDF documentation from the courier service. From my side, I have done everything possible to resolve this issue: I checked around my property, spoke with neighbors and relatives, visited local offices, contacted the courier directly, and reached out to your support team multiple times asking for help.

Despite all of this, I am being completely ignored. It feels like this process is being deliberately delayed to avoid issuing a refund or replacement. This behavior is unacceptable.

I have been living at my address for a long time, and this is the first time I have ever experienced such a situation. It is shocking to see such unprofessional and irresponsible conduct from a company of your size.

Under the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505), you are obligated to act in good faith, process claims fairly, and not delay or avoid your responsibilities. What is happening now clearly violates my rights as a consumer.

I demand an immediate resolution:

either a full refund,
or a replacement shipment.

If this issue is not resolved promptly, I will take further action, including:

publicly exposing this situation across all social media platforms and review websites,
sharing my full experience as an example of what appears to be a fraudulent system where customers’ funds are unlawfully held and cases are intentionally delayed,
filing complaints with consumer protection authorities,
and initiating legal action against your company for fraud.

I would prefer to resolve this matter without escalation, but your continued silence leaves me no other choice.

I expect an immediate response.

Sincerely,
Viktor Hryniuk

I ordered the sheet masks and the pore pads. I’ve only used for around a week but already seeing a huge difference. These have been added in as a staple to my routine and I’d recommend to anyone

Amazing products that work!
I am 60 years old and have used a few products from Medicube. They have dramatically changed my skin.
Leaving it fresh smooth with a beautiful sheen.

I got a so called "diamond set" from my boyfriend, who bought it at the Seoul Medicube flagship store. However, when he came back to Czechia, one of the tools wasn't working. We got disappointed and wrote to the customer service.

Granted, the communication via their korean website was a bit difficult. But in two weeks, we got a brand new tool in mail - no extra fees, no shipping cost, nothing.

This was extremely surprising and even kinda unexpected, but definitely a prove of a great customer service. We are both grateful and probably even more happy than at the beginning, knowing we bought something good from a trustworthy brand.

Thank you, Medicube, you definitely made us stay with you.

I purchased the Medicube AGE Booster Pro device and, upon first use on my face—strictly following the instructions provided in the user manual—I experienced numbness in my left arm and left leg the following day. After seeking medical attention, I was informed that the symptoms were due to reflexive inflammation of the nerves in both areas, caused by the electrical currents emitted by the device. These symptoms persisted for two weeks.

Given the seriousness of the incident, I contacted both Medicube and Stylevana (the retailer from which I purchased the device). Unfortunately, neither party offered any assistance, support, or resolution—not even a refund for the product.

I find this to be a serious lack of professionalism and, more importantly, a disregard for consumer safety and well-being. It is deeply concerning that a device with such potential health risks is being sold without proper safeguards or responsible customer service.