medici.tv Arvostelua 

the content is awesome for opera fans.
however recently the image quality has dropped for many operas that were good quality. the image quality of some of the content has remained good. the sound quality of all content is excellent.
nearly everything has English surtitles. the met opera is offering streaming of their whole back catalogue so it will be tempting to switch next year.

Joined the suscribtion to watch the verbier festival in August . Their ad mention that there was no need for ongoing payment . Found out on the 24th that they continue charging £29.90 without my authority just because they kept my details . My Bank blocks them for future transactions but they refuse to refund !!! Just thieves BEWARE!!!!!

I stopped using medici.tv and believed I had cancelled my subscription, but recurring charges of 66.90 BRL continued for several months. I did not receive clear receipt emails after April and only discovered the payments by checking my bank account.

Customer support said the charges were part of an annual commitment and refused any goodwill refund. They explained that cancellation only prevents the next renewal, even if the service is no longer used. In my experience, this was not transparent or customer-friendly.

Be careful: stopping use and attempting to cancel may not stop recurring payments immediately. Check the exact commitment period, confirm cancellation in writing, and monitor your bank statements.

We find the contents fairly good.  Old recordings are no problem.  They often are by deservedly famous interpreters well worth listening to.  For music lovers good lessons of how a particular piece SHOULD be played, or sang. 
We subscribed late in 2025.  We watch a lot of opera.  But we have BIG problems with the captions.  For operas, captions can be crucial.  We are OK in English, Italian or Spanish.  But, for Russian,  Czech, Finnish, Hebrew...   opera, captions are obligatory. 
We start by setting the captions, in English.  After a while the captions disappear.  We stop, set the captions again. After a few minutes, again they vanish.  And after this has happened every 2-3 minutes, 10  times over, we give up.  
Lots and lots of operas on YouTube.  WE don't  have this problem. In the Met streaming, no probelm.
Any   suggestions/explanation?????
Of course, I was more than surprised reading Medici's so very poor average of 2.5 out of 5 approval and the horrible comments about their arrogant customer service's response to complaints.
If we continue to have these problems with captions there is no way I'll renew my subscription.
For further aggravation, I tried to send this message to the email address they give for medici team's responses, but the address doesn't exist.

I subscribed after checking online that videos could be downloaded to my iPad for offline viewing. Within minutes of opening the app I realised that (incredibly) this is not the case. I immediately wrote to customer support explaining that I need to be able to view videos offline (plane journeys etc) but they have refused to refund me, have charged me for a full year and, despite not using the app and requesting a refund within ten minutes, are not willing to cancel my subscription and refund. Avoid.

Dear Medici.tv,

I'm writing to you desperate. Please refund the annual renewal on my account.

I used to be a musician. That life is over now—my career failed, I fell into severe depression, and I can no longer bear to hear or see anything related to music. I haven't used your service once since the renewal.

I'm financially destroyed. In debt. Struggling to afford food. Seeing this charge on my card broke me.

I know it's outside your policy, but I'm begging you. The reminder was being sent to my AppleID which I don’t even use as an email address. I need this money to survive. Please make an exception.

My AppleTV will not connect to my paid subscription. Customer Support was argumentative and completely unhelpful even when presented with screenshots and photos. Their go-to response was that it works. But, it didn't. Over and over again. Round and round. I wanted to love this service.

When I gave up, after spending hours and hours on this issue, I wanted a refund–which they refuse despite not providing the service I paid for. I had to reach out to my credit card company to reverse the charge. Research into this problem reveals this is a known issue for AppleTV and Roku. If you own an AppleTV, I personally would not recommend this subscription service.

A better alternative might be The Digital Concert Hall with the Berlin Philharmonic. They have a 4K video broadcast with lossless audio in Dolby Atmos. It looks and sounds stunning and works exceptionally well on an AppleTV with a Sonos Dolby Atmos surround sound system. Top tier!

Streaming does not work in my case, I have contacted the helpdesk, to only get unuselful answers pointing to their FAQ on their web site (which I read before contacting helpdesk. They trule do not seem to care to solve the problem, they even don't analyse your ticket.

Geprobeerd te subscriben, maar ze wilden mij niet. Moest allerlei veiligheidssleutels volgen via laptop, email, telefoon, bank etc. Nog nooit zoiets meegemaakt!! En uiteindelijk werd ik gecanceled om onduidelijke reden.

They charged my card over £100, despite sending no reminder.

When I contacted customer services, they refuse to refund this and lied about sending a reminder.

Be very wary.

When I suscribed connecting to my TV to watch on a large screen was acceptable with only occasional buffering. Now it buffers/splutters all over the place the sound is fine but visually just so shaky its unwatchable. Maybe HDMI connections are not recommended but the this should come with a warning. Seems I am stuck with this until my subscription ends I am but very unlikely to renew. Its a shame because its a vast catalogue to explore. But much cheaper options ie Symphony work fine. Go figure....

*********** buyer beware**************
My wife purchase this service for her father in Colombia as a gift to watch the Opera. All of a sudden I get a charge from them for $149.00 I send them an email asking what is this charge. They say a renewal. We never renewed it. They say that they sent an email, to where, I asked. To the person you gifted the service to, not to the person that pays.
I asked to cancel they said it was 1 day over when you can cancel as well as we have no way to access it as we don't have the email.
The most disrespectful, unhonest company. Never use them as a gift for someone.

Medici TV me facture 129 euros pour un abonnement que je n'ai pas demandé (via paypal). Je m'étais abonnée et puis désabonnée assez vite pour être certaine de ne plus devoir payer une somme pareille et vlan! On me réabonne sans me consulter et je dois payer 129 euros. Et l'année prochaine? Medici compte encore m'envoyer une facture à la même date?

medici.tv bewirbt diverse Konzerte auf anderen Plattformen, wie z.B. YouTube. - Ich habe lange gewartet, bis ich ein Jahresabo abgeschlossen habe - aus Unsicherheit. Heute habe ich mich dann doch dazu entschieden. Leider war die Enttäuschung groß, als Konzerte von Khatia Buniatishvili trotz Werbung nicht verfügbar sind. Das grenzt an Scam und ist hoch unseriös. Ich hoffe, dass die Zahlung zurück erstattet wird.

Desastreux. Pratiques commerciales trompeuses et à la limite de l escroquerie. Vius payez par votre carte bancaire. Ensuite on vous envoie 1 fois à 5h30 du matin ( pour que vous ne voyez surtout pas le mail) le message pour vous prevenir de reabonnement automatique. Et malgré votre refus ecrit par mail on ponctionne votre carte bancaire. Je ne recommande pas. Les pratiques vraiement inadmissibles.

Medici TV has a lot going for it. There is a wide range of musical events available; the visual and audio quality is mostly good, and the discounted price is not unreasonable. The site as a whole is rather slow; items can take quite a while to load. The size of text could be larger.

Medici TV have changed their policy regarding the need to log in each time the programme is used. I first of all had a subscription 2-3 years ago which I allowed to lapse before starting again in December 2024.

I view on an LG Smart TV. With the previous subscription, once one had initially logged in, it was subsequently possible to use the programme without logging in again. Now, it is necessary to log in every time which when viewing on the TV and using the R/C to laboriously enter an email address and a password is very irritating.

I corresponded with Medici TV customer service over a period of several weeks regarding the log in problem. They were helpful but I got the impression they were not very knowledgeable about some aspects of the system. Initially they said that if I cast from a computer / iPad / phone it would not be necessary to log in each time. I couldn't understand why it was not possible to set up things as they were 2-3 years ago and I didn't want to cast from another device.

Things went back and forth for a while and eventually I was told that whatever method is used it is necessary to log in each time to allow Medici TV to recognise me as a user. I'm guessing this retrograde move is to avoid the possibility of people sharing a subscription. I can understand this to a degree but every other VOD programme I use does not require a log in each time.

I requested a refund of my subscription but it appears there is no cooling off period and my request was refused.

Shame on you Medici TV. You have put a black mark on what is otherwise a good programme.

Just keeps breaking down. I can now never see an opera on Medici that runs from beginning to end. It loses definition or goes into “stop start stop.”

renouvellement automatique sans demande l'avis du client
Prélèvement de 129 euros contesté et qui me met en difficulté financière. Aucune compréhension, et aucun retour en arrière possible.
Surtout que je ne vais pas utiliser le service, les opéras comme il est dit dans d'autres commentaires sont un peu vieillots. Il faudrait renouveler votre offre, les mêmes documentaires musicaux et peu d'ouverture à l'international. Écoeurée par le service...

Poco chiari su tutto. è il secondo anno che ci vengono addebitati €129,00. L'anno scorso ho dato la disdetta, ma niente, oggi mi hanno di nuovo addebitato € 129,00. Mandato la mail per chiedere spiegazioni mi hanno risposto che io nello stesso giorno dopo aver dato la disdetta, qualche ora dopo mi sono riscritta. Non ho trovato nelle mie mail e nel "cestino" mail di benvenuto dopo la seconda iscrizione.

Terrible video quality with constant drops in resolution making the picture unwatchable. Medici blames the customer when we know from experience that all our other VOD services are 100% perfect, including free services like Arte, DW and, from time to time, the Berlin Phil Digital Conccert Hall. Try to submit a complaint on their web site and see how far you get! Absolutely appalling service in every way.

UPDATE: I believe I have found a fix for the video quality. Using a VPN on Apple TV and connecting to a Paris server results in flawless video and audio. It seems that Australia is too far from France! I would now update my rating to 3 stars - subtracting 2 for the inconvenience and expense of using a VPN.