Mediacom Communications Arvostelua 

Worst internet I’ve ever had.

Signed up for Mediacom as they’re the only ISP in the area. Couldn't get a tech for over a week. Finally, Tech came out and said lines were cut.

Almost 2 weeks later still no new lines and was billed for install and the months service.

CS just keeps repeating they're coming. At this point I’d rather have a refund and a 5G service.

Mediacom cable does not honor their promotions (Switch And Save) nor do they communicate well the status of initial account information. When this was brought to their attention, they tie the hands of their customer service agents preventing them from doing anything to ACTUALLY assist the customers.
Their internet service ALWAYS has issues, and I don't live in Tornado Alley.
Most agents do what they are capable and have access to do in order to assist. However, that list is short.
Overall, Mediacom's service is below MEDIOCRE.

Worst ISP I have ever delt with. Go with spectrum or somebody else. Unfortunately I don’t have a choice because mediacom owns the lines. Worst customer service. They can send out technicians but you have to wait almost a week or more. They fix the issue works for about a week and then goes to crap. They run maintenance on it regularly and without warning drop the internet. With all that maintenance it’s still unreliable. As stated before worst ISP out there.

MEDIACOM IS A PIECE OF JUNK COMPANY - OUTAGES every week literally during the Month of August, u can call them and they dont care - asked for a credit and they told me will just be $ 2.30 since that's what i pay per day. i was down most of the day - do yourself a FAVOR AND DO NOT ENROLL FOR INTERNET Thank Goodness i didnt make the poor choice of getting my cable with them... DO NOT ENROLL WITH MEDIACOM!!!!!!!!!!!!!!!!!!!

Mediacom's reliability for phone service is average. Occasional outages. Their biggest problem is their online billing system when you try to pay your bill on their online system. Very confusing because when you try to use their payment options online, you put when you want to have the payment taken, or taken right now, and you receive no feedback that your payment has been received by their database, and the amount of the present billing cycle continues to show...making you think you still owe. If you try to pay again....guess what! You will find that you are being re-billed for each time you try to get a "bill paid" response, stacking up numerous hits on your checking or credit card account. When you realize the error and call customer service to rectify the multiple payments, they will stonewall you and drag their feet in reimbursing you. Their online bill pay must have been designed by rookies who never did any user acceptance testing to see how customers experience it. We're on our tenth business day waiting for $190.00 to be refunded. Customer Service reps range from fair to poor in the quality of the handling of your call and can only offer vague excuses about why it is taking so long to return the overpayment. Time to engage the state's Attorney General for Consumer Affairs.

We finally had to cancel Mediacom. Here's the thing, they were about the only internet company in town. Its hard to say if their service was good or bad since there was nobody to compare them to. But we really didn't have any problems. But their rates kept going up. And up. And up. We can't afford that. But what can you do? There was no one else. Here is the other thing, we like paying our bill in person since our bank account got hacked twice. Not by Mediacom. But still it kind of ruins you mentally when that happens. So we pay bills in person or with money orders. Mediacom closed their local office during Covid but never opened again. Pay more and get less. Okay now a new internet company came to town called Race. Its fiber optic and is almost half the price of Mediacom. Called Race on Monday and they had us connected on Thursday. Mediacom must have known it was going to happen because when I called to cancel after ten years they were like "okay, bye". Don't they care why they are losing customers? I give them 4 stars because we did get good service. We just can't afford it anymore.

For the last 18 months or so we have had almost unwatchable service because of Mediacom's inability to fix the local infrastructure around our town, technicians have come out and fixed the service temporarily but the issue has been coming from the Tap from behind our house and upstream of that Tap. This point upstream of our tap services our whole neighborhoods subdivision. %5-10 of the time the cable was completely unwatchable, %50 of the time the image was over %15 distorted, as in the image signal had degraded around %15 of the screen and audio bugs were prevalent.

We spent approximately $400 a month on the cable alone. Over 12 months thats around $4,800. For the 18 months we've had this issue we have paid over $7,200 in cable fees. We canceled our TV service with Mediacom and called to see if we could get a partial refund credited to our account, we've had this service for around 11 years now.

They offered us 2 weeks of our previous bill in compensation. They Credited our account for $283 and change. Their excuse for that amount of credit was that we had not called out tech's often enough to warrant any more compensation for service.

Mediacom has a local monopoly on anything not satellite related or we would have changed years ago. Still the only option for internet as well (unless you count dial up as internet), which we have kept.

Below is a picture of the %5-10 worst of the worst quality.

imgur HLd0Du9

Absolutely the worst service in the history of mankind. I sincerely believe they are part of the Mattel Toy company - no the toy company is good. You can't sign on - you can't get customer service - the internet is very, very unreliable. The problem here is it is the only service available! I am screwed because this company is HORRIBLE.

At least 75% of the time I sign into the internet I get a warning that I am not online, I have to go through trouble shooter every time to get it to start up.

Late last year my internet went out completely and there was no service time available for over two weeks!

Their commercials about how reliable their service is are a crock! Isn't there some law about truth in advertising?

I cancelled my internet and phone service through Mediacom on 1/11/23 and returned my equipment and paid my final bill for the billing cycle. Mediacom is still trying to bill me even after cancelling through customer service, cancelling autopay, and returning their equipment. This company charges extra for going over your "data limit" and they make you buy their premium internet package if you stream TV from the internet because all their lower data packages will not give you enough data if you use more than 1 TV in your house, use your internet for more than a few hours each day, or if you are using 4K UHD TV's. We were with them before and they tried the same thing with the continued billing like they never get the cancellation. I cancelled in plenty of time to avoid the next month's billing cycle, which they'll probably try to pull on me. This company is a scam and I am glad there are other companies out there offering internet in my area. Buyer beware; 1 star is still to high.

This is the second time I've dealt with Medicom. We recently disconnected internet. I wanted to keep cable. I was told not a problem via phone call. When I returned the internet modem, was told I couldn't have cable WITHOUT internet service with Medicom!!! I will NEVER deal with Medicom again.

We have been a MediaCom cable and internet customer in Albany, GA for over 15 years. Last year our monthly bill went from $218.00 month to over $260.00. My wife and I are retired, so we dropped the premium channels (Starz, HBO) and went to basic cable with 200 mps internet with 1000 gb data cap. This dropped the price to $227.00 mo.

This last month, Aug 2022, the price rose to $356.00 due to my wife and my streaming of Netflix and Amazon Prime. This was because we exceeded our data cap. The we got a notice that our monthly bill for the future would be $297.00 mo.

That was the straw that broke the camel's back so we changed to AT&T DirectStream, 300mps download and unlimited data for $165.00 mo. and we cancelled our MediaCom acct effective Sep 18.

Well today I get a Voice Mail from MediaCom saying I needed to urgently call them, A computer picked up, identified my account, and said I was late and my service was to be cut off. Then a real person came on the line and told me that we would be receiving $15.00 for cancelling before the end of the billing period as soon as I returned their equipment. Dumb A$$e$

No Customer service skills - company wide! We had Media com for years. I thought the price was ridiculous but we don't have a choice in our rural area. I woke up to no service one Saturday. I was told that they would have to send someone out to repair. I took a day off from work to allow them into my home. They were scheduled for morning - never showed - called at 11:45 and advised it would be afternoon before they arrive.
No one seems to care that I took a day off for their problem - they could care less how long you have been with them - or how good your payment history had been. It is ridiculous!
If you have any other option - Avoid Mediacom for internet service.

They are the only cable company out here in the rural area of Alabama. Their online reps say oh yes we service your area, but then we find out they really dont. Apparently they dont want new customers because even though they have run wires up the paved road just walking distance from our home, they refuse to run any wires so that the homes off the main road could have service. If they would just service these homes, they would have so many customers leave the nightmare that is HughesNet. But hey, if Mediacom doesnt want new business, so be it.

I wasn't told this when I signed up, but the promotional offers with great prices change after one year. Exactly one year after I signed up, I received a bill that was higher. When I called to inquire about the higher rate, I was told everyone gets a rate increase after one year and there was nothing that they could do. Then they offered to sign me up for some technical support plan, which I promptly declined. Fast forward one month to today. Got my bill and not only do I have the higher rate, but I now have a service called "Xtreme Xpert Tech Advisor"! I thought this kind of billing was illegal!

I have been a Mediacom customer since Oct 27, 2020. I now realize it was a terrible mistake to become a subscriber. In the 32 days since I have been a subscriber I have experienced 3 separate outages. I will out of service for approximately 7 days this time for a total of about 12 days out of 32. I worry that this will happen over and over again. This is not acceptable. Fortunately, I can cancel at any time. I would strongly recommend to anyone thinking about becoming a subscriber to read all of their reviews before you make a decision.

We a a Time for this service to show up to install the service and they never showed . They Stated that it would take Four to Six Months. And yet we still have box that this service sent us.

Had been experiencing numerous dropouts in internet and contacted Mediacom for help. Tech came out early April, didn’t come inside due to COVID, but concluded the primary problem was their source cable (exterior) that was very old and needed replacement and ordered a replacement cable drop. He also said the WiFi (rented from Mediacom) was also suspect, but couldn’t come in to check it. I then purchased an expensive replacement WiFi and installed myself. I also boosted my capacity speed increasing my cable fees. Observing no cable drop by May, I contacted Mediacom and was told there was a backup due to COVID with 3rd party installers, but I was in the que. Checked with them every few weeks since and got the same response, dead end. Was told 3 days ago installers would call me within 2 days - nothing.
Cable companies are making more money than ever from pandemic but this one only gives lip service, claiming they have no control over the 3rd party cable drop people. All BS. Choose another ISP.

Overpriced by far and service is horrible. They are supposed to deliver Gigabit service, but actually deliver noncontinuous 5-25 Megabit service. I know people that work there and they have told me that their service is poor because they don't update their equipment and have no plans to update it in the future. I have compared the poor service I receive with internet services available both in the U.S. and around the world. Compared to what is available elsewhere the speed they deliver and the price they charge are both ridiculous. There is 25 Gigabyte service available elsewhere for $25 a month. Their problem is not availability it is their unwillingness to update their equipment and provide comparable service at comparable prices. I've read many reviews comparing internet services available AND THEY ARE ALWAYS RATED DEAD LAST!