MECCA Arvostelua 

I made an online purchase last week that was picked up by their fraud team, possible because it was a larger amount for gifts. The team asked me to provide some documents such as licence and a bank statement to confirm my identity which I did. They responded it wasn't enough. I asked to cancel the order as I did not think it was right to interrogate me and ask for personal details like I was applying for a home loan to purchase 2 bottles of perfumes. They said they would refund the order however its been 3 days and no proof has been sent to me that the order was refunded.

I received my online purchase today and found 2 products are faulty - dirty jars & packages and damaged content. After opening a support case online I spend couple of hours explaining where issue is and provide an evidence. Customer service told me I need either to go to the store or post items to get a refund. I was not offered any compensation for my disappointment, and effort I need to return these products. Why Mecca's fault should be covered on my cost? They should review refund policy. I feel they do not care about my case and my feelings, but rather send me a standard email

I'm a frequent shopper at Mecca and on this occasion in December I went into the store to use a gift card I received for Christmas. I went to pay and was told there was nothing on the gift card to use. I was with the person who purchased the gift card for me (from another store) the team member then had to call head office and inform my friend that the gift card wasn't paid for!!! How? She received a receipt, the card was gift wrapped and the amount written on it. this was a mistake of the original store, but the embarrassment we both felt on that day was disgusting. I called Mecca head office after exiting the store and was told nothing could be done or compensated- after all the money we have spent combined. I'm questioning spending more money in-store and the level of customer service received isn't up to my standard.

Poor, bought a voucher they take your money but don’t let you spend it

Just popped into Mecca Balmain to look at the My Terry eye palettes. I asked an assistant if they had it and she didn’t know which is fine but she asked someone else who completely dismissed the query saying “that was Christmas there gone” I politely said they are available online and other stores and she said “not here” and kept walking. It was so unfriendly and unhelpful. I walked out got an Uber into the city and spent my money where I felt welcome.

Christmas disaster!!
Ordered a gift online on the 15th of december, got a shipment email on the 22nd december following an email saying its been REFUNDED. ???
Misleading! Should have put it as out of stock or “we cant do our job and post it” so people’s hopes arent kept up!
Ridiculous, especially during christmas season. Could have easily just bought somewhere else if I had knew you guys are not able to do your job for online orders during christmas time. I get that its busy but then if you cant do it then say so instead of taking peoples money then refunding it a week later!

Not really worth 1 star. We ordered online only to have issues with our order. Even though we received our order number apparently it was on hold due to lack of information on our card. Yet you had no problem taking our money. Then wanted a copy of our bank statement our electricity bill and drivers license but then when we wanted to cancel the order we were unable. Now like others we have to wait for the outcome and our orders for xmas and our gifts may not be available to collect by Xmas...never again

I bought product at the Subiac

The worst company to exist. Why does anyone but from mecca and make the owner richer for absolute nothing. Their hiring is awful,woth the young incompetent staff and rude managers. The foundations are second hand with anyone being able to return a foundation and then staff putting it back on the shelf to re-sell. I raised this with them and they said they check the bottle. How can you prove someone didn't use it if they did it precisely. They are dirty and unhygienic. Leaving mascaras out and anyone using them. Staff are absolute rude rude rude at absolutely any mecca store in Victoria. They think they are a high market brand when in fact they just sell other brands products. They don't stand for what mecca portays about being inclusive, in fact they are racist and I have heard with my own ears. They pretend they are busy when you walk in and ask for help. They stand around pouting their lips and checking themselves out in the mirror. Most don't have any knowledge about products and when you ask them a question they say they don't really know. Who hires these people and why? I would never waste another cent towards mecca. I will give my money to the individual brand as they have more offers and incentives.

Went in to test foundation. No tester available and the sales assistant wouldn’t open a new one to make a tester. How am I supposed to purchase foundation if I can’t colour match?

So bad caused me so much stress so unprofessional

Ordered product instore on 21st October and it’s 8 November still not here.
Just wasted my time and money.

Booked 2 x make up service at both chadstone locations and both make up artists WERE LATE WITH NO EXCUSE OR APOLOGIES. Makeup wasn't that great - I'm tanned and my face turned orange, and I was late for my event.
Poor service and ethics - don't be late if you're booked in. Fyi I booked this session 3 months in advance so they had plenty of notice.

Spent over $300 and signed up to Mecca. Neglected to tell me there is Beauty Loop offers and birthday gift. I didn’t receive any emails. When I queried them it was one day past my birthday and they just told me it was my fault and suck it up you get nothing.

Don’t waste your money on overpriced services from them.

Disgusting online customer service.

I absolutely love Mecca. Firstly, I will start with my favourite product. Drunk Elephant Bronzi Drops with the Lala Retro cream. They are a perfect match and work together amazingly. One of the reasons I love the Lala Retro cream is because it has this amazing pump so you don’t have to put your fingers in the whole container. And one reason why I love the bronzi drops is because I am a little pale and I won’t wear slight tinted sunscreen moisturisers it just doesn’t work on my skin in general, so adding a little drop into your moisturiser is a game changer. So go now and buy your self some Drunk Elephant.

Obsessed and always will be. 5 star service every-time I visit any store.

I really really hate their beauty loop gifts. so cheap, all they do is trying to promote their in-house brand and I got Kylie lip sample! The worst I could ever ask for!!!

Mecca has severely dropped service levels across all of their stores, staff are rude, staff are not properly trained in product and quite often relay incorrect product information. There is also contradictions between customer service online and in stores. I am not sure how it got so bad so quickly, but I will be avoiding future purchases from Mecca.

Placed an order ten days ago and it’s still not dispatched, no response to online queries and when I called a couple of days ago the customer service representative told me it was “literally impossible” to cancel and refund my order despite it not having been packed. I was informed that I could return it for a refund when it eventually gets to me - if it ever will. I’m out of pocket $250, I feel completely scammed and considering raising a fraud investigation with my bank.

Last time I bought NARS foundation I was severely disappointed as not even a fifth of the way through the bottle the pump stopped working. I wasn’t issued an emailed receipt and therefore couldn’t take it back as they wouldn’t accept a return even though it was faulty. This time I bought the same foundation (which had gone up in price - it’s now $80 instead of around $73) and the lady at the checkout at Mecca Chermside asked if I wanted a pump for my foundation and I said yes because my one at home that was broken wasn’t going to work. She then added $9 to my total??!! (Which I think is ridiculous for such a flimsy piece of plastic) Then when I got home and opened up my bag (I’d like to note there was not a single free sample like they used to) there was already a pump on the foundation bottle which came with it! She scammed me into buying a pump because she led me to believe that you had to buy it separately and that it would not come with it! I am always disappointed with Mecca since every time I shop they always try to upsell you and are not truthful. I won’t be shopping at Mecca again. Very very poor - consistently bad customer service and overpriced/inflated items.