MECCA Arvostelua 

Bought a body and hair spray and the packaging looked like a word war two relic. It was covered in dirt and had scuff marks all over the lid that could not be removed

This is a further complaint regarding Mecca Customer Care, following another unsatisfactory interaction with a representative named Olivia. This interaction must be considered in the context of an earlier complaint that remains unaddressed. Despite raising concerns previously, no resolution, response, or corrective action has been provided, which in itself represents a failure to comply with acceptable customer service and complaint handling standards.

During my most recent interaction, I was repeatedly advised that my online order was “being prepared”, yet no estimated dispatch date or delivery timeframe could be provided. This is inconsistent with Mecca’s publicly stated processing commitment of a three business day turnaround. When I sought clarification as to whether this timeframe was being met, I received only vague explanations and repeated deflection, rather than any verifiable or substantive information.

When I specifically queried whether the items in my order were actually in stock, Olivia initially asserted that they were. However, this assertion was not supported by any evidence of inventory verification. Despite stating that confirmation would be provided, no such check was undertaken, nor was any follow up information supplied. Instead, I was told that I would receive “notification”, without any attempt to confirm the facts at the time of the enquiry.

At no stage was there a genuine attempt to resolve the issue, expedite the order, or escalate the matter, despite the ongoing delay and the absence of clear information. The interaction was characterised by a lack of transparency, a refusal to engage meaningfully with the issue, and an apparent unwillingness to apply Mecca’s own policies and procedures in a reasonable manner.

This conduct falls below the standards outlined in Mecca’s customer service policies and complaint handling procedures, particularly those relating to accuracy of information, transparency, accountability, and timely resolution of customer concerns. Customers are entitled to truthful information regarding stock availability, processing timelines, and delivery expectations. Providing unverified assurances, failing to respond to a prior complaint, and refusing escalation undermines consumer trust and contravenes basic service standards.

Tahlia has amazing customer service and spent lots of her time being very patient and understanding of my wants and needs. She made me feel very comfortable and looked after as she gave me different options for everything I was interested in. She is an amazing sale person and I would definitely come back after having her take care of me!

Avoid MECCA online like the plague.
Website is glitchy. Zero support from customer service, who are antagonistic and unhelpful. MECCA will not investigate failed deliveries or missing products. My experience with MECCA had been the worst customer experience of my life.

Got a advent calendar for my partner this Christmas, sadly one of the shadows came broken, reached out to customer service and they sent us a replacement shadow and gave us options to opt for a gift card too, I thought the customer service was amazing, was swift and friendly, and even gave us a few other samples too! Thanks again Hannah for your excellent customer service!

Overall, Mecca offers a great range of products with an impressive selection of brands. However, their online customer service experience needs improvement. I accidentally made a small typo in my address during checkout and contacted customer service immediately after placing the order to request a correction. Despite this, the team repeatedly refused to update the address, stating that no changes could be made once an order is confirmed.

This policy feels unreasonable, especially since other retailers are willing to make such adjustments after confirmation. A more flexible and customer-friendly approach would greatly enhance the online shopping experience.

Jennifer at the Mecca store at Myer Chadstone was very knowledgable, patient and helpful. She helped my wife try various items without pressure and explained what each item was for and why it looked good or bad on her.

I think MCo and other brands in supermarkets are just as good. So much in Mecca is overpriced and doesn't do anything

I will be buying from MECCA again! I read the MECCA reviews around waiting for parcels etc and was a bit concerned as I wanted the makeup for an event on the weekend. I ordered late on the Monday and received my order by Thursday morning of the same week. I am also on the opposite side of the country and live in the bounds of the city (11 minutes from what is considered regional). Everything was smooth and easy. Don't let bad reviews put you off! It was a fast, efficient and great service :)

The new flagship store in Melb desperately needs more staff. I was in the store for 20 minutes . I couldn’t find staff to help and no one approached to help.
Sorry but I left. Not worth the wait .

SO I ORDERED A DYSON AIRWRAP THAT TURNED UP DAMAGED WITH A SPLIT CORD THAT ELECTROCUTED ME, I THEN CONTACTED MECCA WITH IMAGE PROOF, AND THEY TOLD ME TO SEND IT BACK AND WAIT 15 DAYS FOR A REFUND

HOW ON EARTH CAN THEY SEND ME A DAMAGED ITEM, THEN MAKE ME WAIT 16 DAYS AFTER SENT BACK FOR A REFUND FOR SOMETHING THAT WAS NO FAULT ON MY OWN

MY DAUGHTER THEN HAD NO GIFT AND IM OUT OF POCKET WITH NO REFUND

AWFUL CUSTOMER EXPIRIENCE MAKING ME WAIT FOR YOUR OWN ISSUE AND DAMAGED GOODS, SEPHORA MUCH BETTER, DONT SHOP HERE BECAUSE IF SOMETHING IS DAMAGED THEY WONT HELP YOU WITH ANY URGENCY

Stila Stay All Day Setting Spray.
This is the worst setting spray, that I have ever purchased. It either sprays out like a hose is squirting you in the face, or nothing comes out. The outside of the lid gets soaked, like it is leaking.
I went to Mecca Burnside to complain, but they were not helpful. They said it was the way I sprayed it. Totally gaslit me.
Terrible product & terrible customer service. Waste of money.
I noticed on the Mecca reviews, there was another complaint, with the exact same issues. Avoid this product!

Over the years, I have bought a number of Terry, Misty Rock eye shadows from Mecca, Myer store in Sydney. The last two containers, the stick broke off in the container when it was not extended.

When I tried to extend the shadow for application, the broken stick fell off onto the floor. I did not complain the first time it happened but the fact that it has happened twice means the product is not of merchantable quality. This product is meant to be a premium brand and is not cheap. I paid $64.00 for a below standard product.

I contacted Terry ( in France) and was told to direct my enquiry to their supplier in Australia (Mecca) which I did. I paid cash and did not keep the receipts. I sent photos of the empty tubes and asked them to show goodwill and replace at least one product. But no, without proof of purchase they would not accede to my request. So mean, obviously the almighty dollar and profits come before customer satisfaction.

I will never shop at Mecca or purchase Terry cosmetics ever again.

Do not buy here, they are selling overpriced products and the customer support is shit! Never ever again

I’ve shopped across many makeup department stores in my 40 years. I never thought an experience in a makeup store could be as amazing and uplifting as mecca was. i went into mecca Hamilton store and was served by a girl called Sammie who immediately approached me with a smile and a greeting. The store was overwhelming for me but she made everything feel easy. I just came in for a foundation and she turned it into such a fun and uplifting experience where i truly felt cared for. I really wasn’t feeling my best when i went into mecca but after a really magical experience in their i felt such a big confidence boost.

The staff at Mecca were welcoming and guided me to the perfect foundation. It was really positive experience.

It’s a shame this company is not helpful. I received 2 shower gels completely shattered threw the mess away forgot the photo so didn’t make a fuss. Kiwis don’t you know. Next order diptique arrived with pump completely unpumpable. Asked what they wanted, mentioned previous issue and got asked for a photo. Firstly stuff was dripping all over the place soapy mess to clean up not a photo opportunity. Or video. How do I video a gel that isn’t pumping? Oh and I would hate to say how much I spend with them. Beauty loop
Box every month for more years than I care to remember. Well not any more. Off to Sephora for me. Here you are folk, a useful helpful review as requested.

Poor service at Botany today. Walked around for some time with several staff members walking past me totally ignoring me. I finally had to go to the counter and ask for assistance.

Mecca's prices have become so overpriced
I feel like in the past 2 years the prices have gotten so high from a lip stick being $30 and now $70. I have stopped shopping at mecca and will keep not going until it gets cheaper.

I was trying to buy a last-minute birthday gift for my sister and went to Mecca’s website. My card was unexpectedly declined, so I tried another one, then contacted my bank—who confirmed there was no issue on their end. I was able to make other online purchases with the same card, which made me realise the problem was with Mecca’s system.

When I called customer service, I was told I had been flagged in their system due to using multiple cards and emails and that the only solution was to wait 48 hours. That’s not exactly helpful when you’re trying to make a time-sensitive purchase. The only reason I used multiple cards was because it didn't work the first time. I asked if there was any way to verify or resolve the issue sooner, but there were no other options offered.

Really frustrating and disappointing, especially from a major retailer that has exclusive rights to certain products. I am new to the country but already dislike MECCA.