ME Bank Arvostelua 

If I could rate lower than 1 I would. I was transitioned to ME GO and the day it happened I was locked out of both the phone app and also the web. Said to call to get it unlocked and they couldn't help and said that IT would look into it... So now I have no access to any of my funds because the transition locked me out completely. So now I have no way of paying any of my bills or mortgage!

Worst bank to deal with ever
I have officially been on hold for 1 hour and 51 minutes as of writing this review. I just want to pay off my home loan and close the account, but I cannot for the life of me get someone on the phone.
The form says to call a 1300 number, but after 45 mins, no answer. So I'm calling their 131 563 number and I am now 1 hour 10 mins into the call still with no answer.
I have tried using their chat function but they are saying it's unavailable. I have tried email with no answer... I'm beyond dissatisfied - thinking of lodghing a formal complaint with AFCA soon . Never ever use this bank!

ME Bank claims to make online banking “easy” — but my experience has been the complete opposite.
On Monday, I was on hold for almost 2.5 hours.
Thursday, another 2 hours waiting, plus an extra hour just to speak to the home loan department.
Today (Friday), I called at 8:15am for something as simple as linking accounts — a basic banking task that should not take hours to resolve. It is now 11:10am and the issue is STILL not resolved. Instead, I’ve just been transferred back through to the home loan department for another unknown wait time.
Adrian was no help at all and seemed completely unqualified to handle the issue.
The level of customer service has been unbelievably poor and the wait times are unacceptable. For a bank that advertises convenience and easy banking, this experience has been nothing but frustrating and exhausting.
I genuinely would not recommend anyone go through the pain I’ve experienced with this bank. Save yourself the stress and look elsewhere!!!

Waiting for 3 weeks so far for ME to acknowledge they took too much of our money for settlement. How they don’t have QA in place to recognise this for themselves is beyond me. They owe us money due to their miscalculation!

Update: Finally 4 weeks later ME bank acknowledged their mistake, however it’s now 5 1/2 weeks since settlement and we are still waiting for our funds to be returned.

Since the migration of financials from ME Bank to ME Go my direct debits were not being deducted so every month I manually paid the repayments to my loan account. For some reason those repayments are not matching up with my loan even though the details were correct. I have now found out that due to ME's IT issues a credit report was lodged and my credit rating has been destroyed. I have called (holding for hours on the phone to get the right department) without success and left complaint after complaint online with no response. What the hell am I supposed to do now!! ME Bank you have not only taken away by credit rating but my self-esteem because I made the worst financial decision of my life going with this financial institution. I will be lodging further complaints with bank ombudsman and hiring a lawyer immediately!

With the exception of a loan manager, Hoong, who lives in Australia, and likely a few other great staff members left over from before the takeover, ME bank has become another victim of enshittifcation. We have been home loan customers with ME since 2015.

Since being taken over by the Bank of Queensland 2 years ago, ME bank has gutted its onshore call centres, and by moving most of this actual human work overseas, it has minimised what those call operators are actually able to do. That is, they don't have the right to make any changes themselves, only to pass them back to managers in Australia who make the changes. Yet another failure of AI is wrapped up in this, too I think.

To say this has been difficult is an understatement. It is truly terrible. For 10 years, this was easily the most responsive, cheapest loan rate bank in the country, with an amazing call centre team accross Australia. Now, they are riddled with errors, must be dropping customers at a rate of knots, and entirely unresponsive to significant errors. In our case, we have moved a lump sum into our offset account to drop the interest payments, but ME Bank has not recalculated the interest for 2 months since this was done. I have been on hold to the call centre for a total of over 10 hours across 5 phone calls - an average of 2 hours hold time per call. Thank god we all have headphones these days. I recommend not that we all desert ME Bank, but that as customers, you look for banks who are not shifting to all this AI bullshit, and overseas call centres. It is the absence of human work that is turning these companies into steaming piles of incorporated dog turd.

Joined ME bank, they blocked my account pending ID (which they could have just asked for before I joined rather than blocking my account so I can't even access any money I've sent there) Tried to call them, waited 10 minutes, finally get through, they put me on hold for 30 minutes, I think it is a tactic, I don't think they were ever coming back. F this bank

I wanted to ask the bank a very basic question and I could not get an answer. They are appalling. Appalling beyond belief. I've spent hours and hours on hold, to the point of despair. This bank must be taken to the banking ombudsman and held to account.

THEY HAVE BLOCKED MY ACCOUNT FOR TEN DAYS AND CONTINUING.... APPARENTLY HQ DOESN'T TAKE OR DO CALLS. IVE WASTED OVER 7 HOURS CALLING CALL CENTRE IN PHILIPPINES. AWFUL. ONE STAR IS TOO MANY. CUSTOMER OF 28 YEARS. THEY ARE STEALING MY/ OUR MONEY. FINANCIAL REGULATOR SHOULD TAKE THEIR BANKING LICENCE OFF THEM I WILL BE TRANSFERRING MY MONEY TO ANOTHER BANK. EVEN WITH EVERY CERTIFICATE TO SHOW MY PHONES ARE CLEAR OF MALWARE.THEY WANT ANOTHER 3 BUSINESS DAYS TO VERIFY. HORRIBLE.

STEER CLEAR FROM THEM. Huge wait times, cut off because the queue wait time was too long... Currently onto my second transfer and yet to have any resolution. 2 hours to answer the first call, then transferred, 20 mins to answer the second transfer and then transferred, another hour and a half before getting to the right place. 4 hours and ten minutes. This is the third time throughout the term of our housing loan I have had to call and while I thought 55 minutes was bad for them to take to answer the phone the over 2 hours is even more frustrating. JUST PAY FOR SOME MORE STAFF PLEASE!!!!
We are trying to get our mortgage discharged and after two weeks have now had to delay and do not know what the issue is or why this is so hard.

Bad customer service. Difficult to communicate with them, and they seem to have little/poor comprehension of what I actually tell them. I just contacted them about a simple issue but I imagine if it was a more complex/serious issue it could be nightmarish to deal with them.

Tried more than 3 times to get intouch with ME Bank on the 1300 number and on the 13 number and still waited 1 hour on one and over 2 hours on another, i need to give information and even thought i would press 1 for new home loan and still waited an hour very bad service, i have resorted to contacting mobile banking lady Sharon Sharma and she will finally get back to me probably at end of the day.

Whatever you do DO NOT BANK WITH ME BANK.no physical branches and hours on hold to get in contact. Join at own peril

I have been with this bank about 10 years and they have massively gone downhill. Wait times exceed an hour for simple tasks eg. My card being randomly cancelled. Not being able to access their new app system. I'll be changing banks ASAP. Do not recommend using this terrible bank.

60min on hold. Been telling me wait time is 45 minutes the entire time. Online chat unable to call.

The wait times to speak to someone are absolutely riduculous. 1 hour minimum the last 3 times I've called this bank, just to ask a simple question.

I spend over 3 days on Hold for over 2hours each time. when i finaly get someone on the phone they can transfer me to the correct department as they are now closed. I rang them ahead of time but not my fault they can answer there phone on time. I managed to get the correct depart after the 4th call, but my loan still hasnt been discharged. benn waiting for a response from them 15 days and still counting not confirmation to say they have my form and will be processed. Nothing.

Leave. Very poor and getting worse. Changing banks is a better use of your time.

As a customer for decades, that's my recommendation and experience since ME Bank transitioned to the ME Go app. The app and its browser counterpart are featureless plains for banking, with zero value to those who practice financial awareness.

You will really like ME Go if:

You like PDFs for importing data into a spreadsheet OR entering every single transaction into your budgeting app one by one.

You don't need to export transactions for a specific period of time because all the transactions from the last statement are included as a bonus. Every. Time.

You don't like to search for exact values for transactions because you love sifting through the extra data that whole-dollar range searches provide.

You like the mystery of whether you can schedule a BPAY payment for a future date and are thrilled by the surprise when you must pay the bill immediately.

You like to guess your account balance and which transactions are actually pending because you can see special, extra pending transactions that ME Bank cannot even see.

You like to wait at least 45 minutes to speak with someone who cannot help you or play with a chat feature that might work. Sometimes.

And... you love and trust your bank when you are moved to a new, supposedly better app with all the promise and hope that maybe, eventually, it will be half as good as what you had before.

I've been with ME for 14 years. Settlement of my first property sale was handled abysmally. Including notice of a shortfall due to cross collateralized loans only on settlement day. Now almost 3 weeks later my accounts have not been closed and adjusted and they have continued to take payments.
I have lodged a formal internal complaint. I hope to be able to update this review with some better news once I hear back.

Probably the worst banking experience I have ever had. I have held banks with credit unions, the big 3, and many other financial institutions and have never had a such a frustrating, convoluted, non sensical experience. Felt I was being held to ransom to access my own money. Terrible app, terrible customer service. So many better banks to deal with that make this bank appear to be in the dark ages. Not sure how they are retaining members and managing to operate. I have cancelled all personal banking and loans that I have held with them. It is not worth the headache. AVOID.