Meandmini 

Vastaus yritykseltä Meandmini

25.2.2025

Hei! Takk for at du kontaktet oss, vi har nå sendt deg et nytt sminkebord!

Vastaus yritykseltä Meandmini

25.2.2025

Hei!

Takk for din tilbakemelding. Vi er glade for at du fikk rask levering og at vi kunne finne en god løsning da lyspærene sluttet å virke. Vi forstår godt at det var viktig for barnebarnet ditt, og vi beklager ulempen dette medførte. Det er viktig for oss at produktene våre oppleves trygge og pålitelige, så vi tar med oss din erfaring videre. Håper du finner en god løsning med en ny belysning som passer bedre til deres behov!

Ønsker deg en fin dag videre. 😊
Mvh
Kim
Me & Mini

Vastaus yritykseltä Meandmini

28.1.2025

Kjære kunde,

Jeg forstår godt at du er frustrert over at det tok så lang tid før din bestilling fra meandmini.no ble sendt ut. To uker er en urimelig lang ledetid, og det er ikke i tråd med den servicen vi streber etter å tilby våre kunder.

Jeg beklager oppriktig denne forsinkelsen. Vårt mål er å sørge for at alle bestillinger blir behandlet og sendt så raskt som mulig. At din ordre tok så lang tid, er ikke akseptabelt.

Jeg setter stor pris på at du ellers har vært fornøyd med varekvaliteten og servicen fra meandmini.no. Det er gledelig å høre at du synes nettbutikken er fin og trygg, og at vårt kundeservice-team har vært responsive. Dette er viktige aspekter ved kundereisen som vi jobber hardt for å opprettholde.

Likevel forstår jeg at den lange leveringstiden har skapt frustrasjon. La meg forsikre deg om at jeg vil se nærmere på denne saken og finne ut hva som forårsaket forsinkelsen. Jeg vil også sørge for at vi iverksetter tiltak for å unngå lignende problemer i fremtiden.

Tusen takk for at du tok deg tid til å gi oss denne tilbakemeldingen. Kunderelasjoner er svært verdifulle for oss, og vi setter stor pris på at du deler dine erfaringer. Vennligst ikke nøl med å kontakte meg hvis det skulle være noe mer jeg kan gjøre for å forbedre din opplevelse hos meandmini.no.

Med vennlig hilsen,
Kim
Kundeserviceansvarlig
meandmini.no

Vastaus yritykseltä Meandmini

28.1.2025

Tusen takk for den fantastiske tilbakemeldingen! Vi er veldig glade for å høre at du er fornøyd med både produktet og vår kundeservice. 🌟 Det betyr mye for oss å vite at kvalitet og rask levering ble lagt merke til. Vi setter stor pris på anbefalingen din av me and mini! Hvis det er noe mer vi kan hjelpe deg med, er du alltid velkommen til å ta kontakt. Ha en strålende dag! 😊

Vastaus yritykseltä Meandmini

28.1.2025

Takk for tilbakemeldingen! Vi er glade for å høre at du er fornøyd med varene og servicen du fikk fra meandmini. Det betyr mye for oss! Hvis du har spørsmål eller trenger hjelp i fremtiden, er det bare å ta kontakt. Ha en flott dag! 😊

Vastaus yritykseltä Meandmini

28.1.2025

Tusen takk for den flotte tilbakemeldingen! Vi er veldig glade for at du fikk en god opplevelse ved å handle hos meandmini.

Den raske leveringen og den høye kvaliteten på produktet er noe vi jobber hardt for å opprettholde for alle våre kunder. Vi er takknemlige for at du har tatt deg tid til å dele din positive erfaring, og vi setter stor pris på anbefalingen din.

Hvis det skulle være noe mer vi kan hjelpe deg med i fremtiden, er du hjertelig velkommen til å ta kontakt. Ha en riktig fin dag videre!

Vastaus yritykseltä Meandmini

28.1.2025

Dear customer,

I'm very sorry to hear about the poor experience you had with your recent purchase from meandmini.no. It's unacceptable that the bed arrived damaged and that your request for a return and refund has not been properly addressed. This is not the level of quality and service we strive for at meandmini.no, and I understand your frustration.

Please accept my sincere apologies for the inconvenience and disappointment this has caused you. I will personally look into your case and ensure that the appropriate steps are taken to resolve this issue as soon as possible. You should hear back from our customer service team shortly with an update and next steps.

In the meantime, I want to assure you that we value your business and feedback, as it helps us improve our offerings and service at meandmini.no. I appreciate you taking the time to share your experience, as it will allow us to address any shortcomings in our processes.

Again, I apologize for the poor service you received, and I hope we can work to make this right. Please let me know if there is anything else I can do to assist you.

Sincerely,
Kim
Customer Service Representative
meandmini.no

Vastaus yritykseltä Meandmini

28.1.2025

Dear Esra Cinar,

Thank you for bringing this issue to the attention of meandmini.no. We regret to hear about the frustrating assembly experience you've had with the children's bed you purchased from us.

We understand how difficult the assembly process has been, especially with the unclear instructions and the issues you faced with the drawer corners and wheels. It's unacceptable that the quality of the product and the assembly process has not met your expectations.

Please accept our sincere apologies for the inconvenience and disappointment this has caused. We value your business and feedback, as it helps us improve our products and services at meandmini.no.

As a gesture of goodwill, we have processed a full refund for the purchase of the children's bed. You should see the amount credited back to your original payment method within the next 3-5 business days.

Additionally, we would like to offer you a replacement bed free of charge, along with personalized assembly support to ensure a smooth and successful installation. Please let us know if you would like to take us up on this offer.

We are committed to making this right and providing you with a positive experience at meandmini.no. If there is anything else we can do to assist you, please do not hesitate to reach out to our customer service team.

Thank you for your understanding and patience. We look forward to hearing from you and working to resolve this issue to your satisfaction.

Best regards,
Kim
Customer Service Representative
meandmini.no

Vastaus yritykseltä Meandmini

28.1.2025

Dear valued customer,

I am truly sorry to hear about the issues you have experienced with your recent purchase from meandmini.no. It is unacceptable that one of the packages did not arrive, and that the assembly instructions were not included as they should have been. Furthermore, I apologize that our customer service has not been responsive in addressing your concerns.

This is clearly not the level of service and quality that we strive to provide at meandmini.no. Your satisfaction is our top priority, and we take situations like this very seriously.

Please allow me to look into this matter personally and ensure that it is resolved to your full satisfaction. I will work to:

Locate the missing package and have it shipped to you immediately, free of charge.
Provide you with the complete assembly instructions as soon as possible.
Assess the quality of the product and offer a replacement or refund if the item does not meet our advertised standards.
In addition, I will follow up with our customer service team to address the lack of responsiveness you have experienced. This is unacceptable, and we will use your feedback to improve our processes.

I understand your frustration, and I want to assure you that we value your business highly. Please let me know how I can make this right. You can reach me directly at [your email/contact information] so that we can work to resolve this issue as quickly as possible.

I appreciate your patience and understanding, and I look forward to making this right.

Sincerely,
Kim
Customer Service Manager
meandmini.no