MDLIVE Arvostelua 12 137

I called and scheduled an appointment and paid using my insurance along with my debit card and the last person I spoke to did not want to help me from the beginning instead chose to argue that I needed to see a dermatologist which she is right but I had outher issues that I mentioned and she argued her way trough the whole conversation only prescribing one medication for a blister on my lip and I had explained that I needed something for itching and she just came out guns blazing with all kinds of excuses to not help me,not one kind suggestion came from this provider which my insurance paid her as well as I,so hopefully she can be contacted and removed indefinitely from MD live.

I have made the mistake of using them three times when I had to call out sick from work due to cold/flu/sore throat/chest congestion. They basically won't write a script for anything you can't get over the counter, a sick note for just the day off, even if you have been sick for weeks. And then they gaslight you and tell you that they can't prescribe "x" for a healthy individual. If I was healthy, I would not be wasting my time and money on your copay. Save yourself just go to the drugstore and skip MDLive gaslighters!

No accountability of providers. Provider has availability on schedule but then repeatedly cancels appointments with no explanation. No way to message that provider to see why. When I called customer service to find out why they first told me I canceled the appointments. Then they told me the provider canceled them because they have a scheduling conflict. I asked why providers are able to show availability when they do not actually have it and they had no answer.

This doctor wasn’t even listening to what was going on
He didn’t look at pictures or a refill for nrbulizef

The phone call just to reach an agent takes forever. The recording reads off a type of terms and agreements thing which feels like it lasts five minutes before speaking to anyone. Then, when you finally do reach an agent, they ask a billion questions that you might have told them the answers to in a previous call. Then, they usually say that you'll have to wait at least 10min for a doctor to call you back. By the time the doctor actually calls you, from beginning to end, you'll probably wind up dead from the whole process and just waiting. Then, when the dr finally does call you, their advice is very basic. The agents and drs I've spoken with are nice enough, but man, this service is just not worth it. Go to an urgent care.

I have been trying to get my medical records sent to me in the mail for over a month. They keep telling me we are sending them you should have them by this date and I never get them. Now I get an email saying I can down load them. I cannot down load them because I cannot print them out. I need to bring these
records to court I have told them this at least 10 times.

The customer service department is a joke. I asked to speak with a supervisor she was a bigger joke she sounded like she was 18 years old.

I need those records NOW.

also, I had a therapy session with one of their SO CALLED therapists and she put on my chart I tried to commit suicide THAT IS NOT TRUE AND I NEVER EVEN SAID ANYTHING LIKE THAT.

Now they are refusing to take it off my records. All of their therapists are nothing but a big JOKE.

You try to talk to a therapist because of anxiety and depression but when you finish talking to them you anxiety and depression level is higher

I NEED MY RECORDS FOR COURT. PLEASE SEND THEM LIKE IT WAS PROMISE MANY TIMES

I refuse TO call the 800 number any more and listen to 2 minutes of there rules EVERY SINGLE TIME I CALL.

I GOT AN EMAIL SAYING MY MEDICAL RECORDS WERE MAILED ON THE V 15TH TODAY IS 4/22 AND I STILL DO NOT HAVE THEM. YESTERDAY I CALLED AGAIN AND CRYSTAL STATED THEY ARE BEING MAILED TODAY MEANING 4/21

YOU PEOPLE DO NOTHING BUT TELL LIES
I JUST WANT MY RECORDS SO I CAN LEAVE MDLIVE. THEY SHOULD CALL IT MDLIARS ASSOCIATION.

I AM SO ANGRY AND SICK OF YOUR LIES

I AM GOING TO CONSULT A LAWYER TO SEE IF HE CAN ASK THE COURT TO GET THEM ON THE GROUNDS OF NON-COMPLIANCE OF YOUR COMPANY. ITS BEEN OVER A MONTH AND A HALF.

YOU PEOPLE MAKE ME SICK YOUVHAVE A FORM ALL TYPED UP AND WHEN SOMEONE MAKES A COMPLAIN YOU PRESS A BUTTON AND SEND IT.

YOU DON'T CARE ABOUT THESR COMPLAINTS YOU PROBABLY DO NOT EVEN READ THEM.

I won't even think of trying MD Live again. Unhelpful is the norm with them. This third and final time I scheduled an appointment with Adewumi Adebomojo, which he proceeds to cancel the morning before appointment but sending me message stating that I need to schedule with a different doctor.

Had difficulty getting the account set up. Set up on the app. Then my company info said to email the chatbox so the insurance info would carry over. Did that but already had an account setup. Asked the chatbox if they could link then it thought my first name was 'can you link'. Then called and like most companies, C/S is outsourced so could not understand the rep. Got off the phone and emailed them to see if I should just cancel the account. I despise this outsourcing of critical customer service processes and not being able to easily talk / text / chat with a person native to your country.

I just received a few bills from MD live. They were totally around 550.00. For therapy and they said I was not approved for services because I didn’t get a referral. I called my insurance group and they said that a lot of these charges were from 2025 and they were dated back six months. When I told them there wasn’t any charges , there was no cost last year , they at first disagreed , then figured out I never needed a referral either. They’ve made so many mistakes and this time they billed my paperwork to the wrong company. Please don’t use them . This is the second time I’ve had this problem and many others. I’m suppose to be helping my mental health through them , not losing sleep and on the phone for hours. They always give wrong information.

I placed an order for a subscription on April 2nd, and subsequently canceled it five minutes later upon discovering the cost of $250. Despite my immediate cancellation, I experienced a three-day delay in receiving a resolution. I was then informed via email that a refund could not be processed due to the prescription having already been dispatched to the pharmacy. I made multiple attempts to cancel the prescription. I believe this company's practices are fraudulent.

Worst experience with MD live over two days. I had a jaw pain and tried to connect to doctor, first they gave me a doctor which is not licensed to work inRhode Island. After that 4 times I tried ASAP apppointment. Wait time is more than2 hours every time and i cancelled it all togther. Not going to me back to MDlive ever. Wish there is -5 start not even 0.

Took me over 2 hours on the phone to register myself and my husband on this platform. Then when I finally got an appointment the doctor said MDLive does not allow for prescribing HRT (meds I’ve been on for a year). Ridiculous waste of time.

My most recent experience with MD Live was great. I used them out of desperation because the prior experience was so horrible that the urgent care that particular provider sent me to encouraged me to complain. My vet telehealth lets a pet owner choose from providers and presents ratings/reviews up front while scheduling. MD Live should do the same for human patients.

A bit misleading. Joined based on my ability to be treated with a particular medication only to discover an office visit was required for that medication. If the only way to receive the medication is with a in person visit, why advertise it? Had I known,I would not have wasted my time and the almost $200 cost of annual fee.

I am surprised to see all the bad reviews. I had great experience and I am picky. The company I work with now contacts with a company that uses MD Live. I was sick and took a flu test which came out positive. I used the MD Live option to complete my assessment and that a doctor would get back to me in about an hour. I received my notiication by text that my assessment was complete and received comprehensive info on care and the prescription was aready called in to my pharmacy. I was too sick to leave the home so this worked out really well for me.

If there were negative -0 scores, I would give one. This is a company hidden behind a firewall so impenetrable that once you finally get a live person, you have gnawed your arm off from frustration. Then they are no better than a chatbot & should report to the Dept. Of Redundancy Dept. They just recite the same stuff. These people should not be allowed to ever administer any medical services. They are the Darth Vader of telehealth. They control you, the patient is just a wallet. They don’t care remotely about your health. Speechless to the point where I can’t explain it anymore. I’ve been on the phone withCigna & MD Live for 4 days. Even involved my HR / personnel dept & still do not have my life-dependent Blood pressure meds. If they make a mistake, they intend for you to rectify it. They shut you down. Whoever heard of a medical service provider who can’t call their network doctor to request the refill the inept doctor failed to submit after she adamantly said she had. Guess who’s paying for it. If I die of a stroke due to their negligence, it will just be a little blip on the radar. THEY DONT CARE

Very straightforward symptoms with 2 week duration. Prescribed cough medicine and told I would feel better in 3 weeks. Called the next morning reporting worsening symptoms and got zero help. Went to urgent care and required a chest X-ray, breathing treatment, Z-pack and Prednisone. Already feeling better after only 6 hours. Don't waste your time or money here.

Don’t waste your time. I wish I had read reviews before attempting to seek care through this platform. I filled out the questionnaire and it stated it would take about an hour for it to be reviewed in order to receive treatment plan. It was submitted at 7:09 pm and at 7:10 pm I had the consultation summary. There is no way the “Dr” reviewed my answers that quickly. The treatment plan was exactly what I had stated had not worked in the questionnaire. I specified that I have had sinus infections all my life and am aware of when it’s that instead of my normal allergies (that I regularly take medicine for). I called in to speak to someone and they had a nurse call me back. The nurse stated I have to suffer with my symptoms for 7-10 days in order for them to prescribe anything. I told her that’s ridiculous. Azithromycin is not a controlled substance and there’s no reason whatsoever that they should not be able to prescribe based on the symptoms I am experiencing. Do not waste your time or money.

I scheduled an urgent care appointment at 7pm last night. It said it would be less than 10 minutes to connect with someone. I waited 2.5 hours, regularly getting calls from MDLive to tell me “a provider would be with me in: ASAP” online it kept saying “5 minutes wait”.
I called customer service twice and the second time was told there are in fact zero providers available to help me but that they could reschedule me for an appointment with one at 3AM at the soonest.

I’m desperate for help since I feel horrible and the nearest physical urgent care place is far away from me, and getting out of bed sounds awful.

So 3am comes, my phone started me out of sleep but I answered right away and get a message that my call couldn’t be completed because the provider disconnected but that they’d call me back. It was a 9 second call in total and then it hung up on me.
So I waited 15 minutes and then called customer service again. Was told that the provider would try and call me back and that they had to so 3 times in total.
I’m not going to keep letting my phone wake me up at 3 freaking AM when they couldn’t even try one call back in 15 minutes.

So now I’m back in the queue of hell waiting for the next available provider to call me, but who knows if I ever will even get a call or if it’ll be waking me up every hour to tell me I’m still in the queue to be seen “in ASAP” what kind of wait time is that anyway?

This company should not be able to provide healthcare. Absolute nightmare. You’re taking advantage of sick people who have no other choice.

Paid $48 for a consultation today (March 5, 2026). A prescription was issued, I received confirmation via email and text that it was ready for collection — then arrived at the pharmacy to be told Dr. Demenko had cancelled it. No call, no message, no explanation whatsoever.
This doctor has a 2.5/5 rating on Healthgrades for a reason. Reviews describe him as argumentative and dismissive — my experience speaks for itself. He obtained his degree from Saratov State Medical University and somehow thinks it’s acceptable to cancel a patient’s prescription without any notification after they’ve already paid.

I have all receipts, confirmation messages, and pharmacy records saved. A formal complaint has been filed and I am escalating to the California Medical Board.

Customer care even worse.

Save your money and your time — go elsewhere.