Mcfarlane Property Residential Sales Arvostelua 

Two nice ladies + 1 unpleasant chap at the back, both ladies smiled and said hello, perfect.
I told the chap i had just rung the doorbell of a nearby bungalow they are selling as i saw their agent enter 1 min earlier and he had not answered the door, not even a slight apology just bluntly told he was probably busy.
Ok. Next question i asked of the chap was, with your permission would it be ok to walk around the exterior of the EMPTY bungalow to which he replied bluntly whats your name. I thought fair enough but when he started entering my info into the computer and asking for my phone number i thought he was going too far, i was not there to register for continued pestering and i thought my name was sufficient considering i had told him i had sold with McFarlanes in Swindon.
When i questioned the chap he bluntly defended his position of wanting my phone number by saying he needed to know who i was even though I had given him my name and told him i was registerd + had sold through their Swindon office.
Anyway i was done talking to an unhelpful unpleasant chap.
I LEFT, and upon leaving the two nice ladies said goodbye ( they heard everything and could tell i was unhappy with the chap )
We actually have the funds in the bank and are keen to buy.
First + last time in McFarlanes Cricklade for me.

Tim and Christina - Cricklaide Office - Fantastic... Really great support helping with sale of family property. Communication, advice and understanding was first class. Kept us in the loop every step of the way. Fully recommend..

Thank you Christina and Tim :-)

We had the pleasure of Tracy Ockley looking after our file and she was incredibly helpful from start to finish, always quick to reply, and so approachable. She handled everything in our file with such care and professionalism, making the whole process feel smooth and stress free. We’re truly grateful for her support and would highly recommend her to anyone :)

I viewed a property in Swindon. With a view to buy to let. Anita at Mcfarlane Estate Agents Old town Swindon. Was prompt,helpful and knowledgeable. I highly recommend Anita at Mcfarlane.
Thank you.
Maria

Always had great service when having to speak to any of the staff at Mcfarlanes. Tracy in particular who steals with the after sales is extremely helpful and friendly. L she is a pleasure to deal with. Ty

Great experience with the whole lettings team, very supportive and helpful, especially our property manager Tracy, who has supported us with everything we needed.

Macfarlands estate agents should be clear about health restrictions on retirement properties on their listings. It is a waste of purchasers time to view retirement properties to then discover that they are required to share their medical history with the lease holder.

We rented a property through McFarlanes and the service was sub par.
We had mould in the downstairs bathroom for over 5yrs and their resolution was to "open a window" in the middle of winter and a cost of living crisis.
We had condensating patio doors when we moved in and this was ongoing until we left the property 6yrs later by which time their was scale and growth between the panes.
Upon leaving they expected everything in a better condition than when we moved and are currently contesting our deposit despite evidence.
They were even that lax on their side of things that they didnt have the amemded inventory on file so we had to provide it to them AGAIN.

Every inspection we had over the past 6yrs we passed but now we are being treated extremely poorly.

I emplore renters to avoid this agency at all costs because you will not get a good deal.

As a letting agent, I can't recommend my experience enough.
Although my letting manager changed several times during my 3 years and 6 months tenancy, there was always someone available to respond to my concerns promptly and professionally.
Any minor works that needed doing were completed in a timely manner.
I will definitely try to use them again

Tracy Ockly was incredibly helpful and efficient in dealing with a pest issue we recently experienced in our home. As soon as we raised the concern, she took action right away and arranged for pest control to visit promptly.

Thanks to her quick response and professionalism, everything was sorted smoothly and with minimal stress. We truly appreciate how seriously the issue was taken and how well it was handled.

Thank you again, Tracy – your support made a big difference!

I was manipulated into putting an offer into a property when i was lied to about the reason the last sale fell through. This resulted in a £1600 bill for me. Complaints procedure dont comment and dodge specific queries. State lying is not tolerated and then there are no actions taken to prevent it. Make sure you get everything in writing when you talk to them.

Anita Laura and Tianah from Mcfarlanes are just the best people to sell your home. They sold my house in 3 days and found me a new home too. I cannot recommend them more highly. I have received 5* service. The team really care in a professional efficient and friendly manner. Nothing is too much trouble they are always there to advise and offer support. Incredible results and the best all round Estate agency I have ever dealt with. If you want results contact Anita at Mcfarlanes Old Town Swindon. You wont be disappointed. Paul Swindon

My horrific rental experience with Mcfarlane is one i won't forget quickly.

When viewing the property to begin with i attended to find a house full of the previous tenants property (thought this was weird but having recently left the military didn't choice to judge) once finished viewing i was asked if i was interest i replied yes and was given the paperwork to sign there and then at the marketed value, i initial thought the property wasn't worth the monthly fee but my family and I were under tight time frames so i reluctantly signed the paperwork.

Moving forward to when we moved into the property we were informed to attend their office in old town to collect the keys. We attended and were given little to no information when collecting the keys.

When we arrived at the property, we were greeted with a welcome to the property pack (only good thing from mcfarlane) also meeting the "handy man" they used to prepare the property, who was still carrying out remedial work to the property. He advised us that he would return in the summer to finish painting the back door (which never happened after 3 years) and that he was finishing the painting in the bathroom, we were also informed that he was living in the property for a week to do all the work from cleaning to painting.

3 months into being in the property we had leaks coming through the first floor ceiling under the bathroom. Reported this to mcfarlane, "handy man" arrives again and re-applys sealant. Even though i informed him the bathtube was pulling away from the wall.

1 year later with several reports to mcfarlane and little to no actual work carried out, and myself having to shower in work. An actual plumber arrived with the head of rentals from mcfarlane. Mcfarlane attempted to blame us for the leaks and issues with the bathroom, thankfully the plumber advised this wasn't tenant fault and was wrongfully installed. We never recieved compensation for this but instead got a lovely letter informing us our rent was going up by £75 per month (ironic specially after a new bathroom was installed).

During our time in one of there property. We were also subject to 3 monthly house inspections. Apparently this was due to the state of the property from the previously tenant (which wasn't bad baring in mind i viewed the property while they were still in it)

We finally found a property that we liked, bigger and with all the things we require. We provided the 1 months notice and started the process of moving.

Which has just brought Mcfarlane lower in our view (didn't think it was possible but they achieved it) since then they have attempted to manipulate us to get people to view the property while we were still in it. They asked if we could provide them with a date within the next two weeks to book viewings, we said the finial day of those two weeks as we will have removed our property and protective pet. Apparently selecting a date within the dates they provided wasn't good enough.

When moving from the property, i hold my hands up, i didn't manage to get a contractor in to clean the oven and carpet, but we did manage to paint the walls using the paint specified by the landlord when we moved in. I was expecting to loss money from the deposit due to the oven and carpet. They attemped to bill me for a blind i left in kind, the painting i did in the property because it was the wrong paint (even though we used the same paint the landlord told us to use), oven and carpet clean. Apparently that is the whole deposit. I have been asking for receipts but they won't provide me with anything. Getting to the point that it feels like they are trying to drain renters for everything they can get.

I'm glad i got away from Mcfarlane

I was looking at purchasing a new build property and used the developers assisted purchase programme to sell my existing property. Mcfarlane were selected as the agents and they promptly came out to take photos etc and my property was on the market within days. I eventually decided to withdraw from the transaction but the service received from Mcfarlane was really good and I would not hesitate to use them if I do decide to sell in the future.

McFarlane Estate Agents are QUALITY, they are the best Estate Agent I've ever dealt with, Jacqueline Marchant-Currie especially. She is extremely professional, knowledgeable, efficient and supportive, nothing is too much trouble. Jacqueline provided significant support to me during an extremely long, stressful, complicated situation with a tenant. When I requested something she sent it to me almost instantly and she accompanied me whenever I asked her. Her commitment to clients is always above and beyond. The whole team are professional, efficient and friendly. As soon as you walk in the door you are greeted with a smile and very much a "can do" attitude. Communication is key and they keep you in the loop throughout the process - I absolutely cannot fault them.

Hello

I viewed a property to buy with Victoria who works in Marlbouragh at Macfarlane property’s , Victoria was very cheerful and professional thru - out viewing of the property , Victoria was very honest and knowledgeable about the property and the surrounding area which has lead me to make a offer and buy the property thank -you Victoria. A credit to her Team.

We are currently looking for a house and we came across one we liked and the sellers were Mcfarlane so we called the agent and a lovely lady called Charlotte answered the phone to my partner, the house we wanted to view had been sold subject to contract so she said she would take our details of what we was looking for and help find alternatives, she was so lovely and helpful and as we were on the phone she was sending us links to houses she was so professional and personable and made it very easy for us. She booked us viewings on houses which Anita showed us around she is also so lovely and very helpful and knowledgeable and just makes you feel at ease so Thankyou Charlotte and Anita we really appreciate it
Chloe + George x

Great service from Anita Cowley she went in great detail about the purchase of a property & provided a surveyor’s contact details. Highly recommend these estate agents. Thank you.
Sunny

The team at McFarlane Anita Cowley is amazing in helping us purchase our first home together. Great service from start to until finish. The best agent to respond to buyers’ enquiries. Anita cowley seems to be very helpful and went out of her way to book a viewing for us. Very professional and knowledgeable.
Thank you for all your help.

Awful awful awful renting experience, avoid at all costs!

First of all, the moving in and referencing process was an absolute nightmare.

Then when we moved in to the property the fridge wasn't working, there was no hot water coming out of the shower, the extraction fan was broken and still really greasy, holes in the floorboards, tiles missing, door handles hanging off, none of the lightbulbs worked, oven was filthy, and belongings from previous tenants still left in the draws. Although they are adamant it had been 'professionally cleaned'.

They forced me to sign the inventory before they had even given me the keys. I was told I had 7 days to let them know if anything didn't match the inventory, which I did. However upon moving out, I found out that the issues I raised hadn't been recorded and therefore a substantial sum has been taken out of our deposit. So I have had no choice but to pay for their administrative errors, despite us leaving the house in a much better state than it was in when we moved in.

When we speak to them on the phone, they tend to be agreeable with our issues (where there is no paper trail), but then their actions don't align.

During our tenancy, we received an email to say they are putting the rent up by £100 per month "in line with market value" as per their lettings manager's recommendation, despite it already being the most expensive property of this type in the area. We asked for an explanation and justification for this, but were never given one. It is our opinion that they wanted us to move out, so that they could profit from charging the landlord all the tenancy fees to get some new tenants in there.

When we moved out and they had to provide references to our new lettings company, they missed out a lot of context in the information they provided, which caused lots of issues for us. This is depsite us checking with them what information would be passed over and them assuring us that it would all be fine - again it was all over the phone, so no paper trail which is convenient for them!

If you are renting with them, I would urge you to get written confirmation of everything. Do not trust any conversation you have with them that isn't recorded.

I have spoke to other people who have had similar experiences with McFarlane as well. They do not have the tenants best interest in mind whatsoever, only their own.