McAlister's Deli Arvostelua 

Placed a take out order at the River Oaks Mcalister in Flowood, MS. Once at home found part of order was not in the bag (2 potato salads and pickle spears.

Call the store and the spoke to manager and she wanted to place blame on everything, but her employees. She said she was short handed. That sounds to me like management problem.
They wanted me to drive back to store to pick up the rest of my order. I told her I would not.

I pain &38 on the order so they made money off of me. I will never step foot in that Mcalister or probably any other one. I will take my business to Newks, at lease I will be treated fairly.

Absolutely unacceptable experience at the McAlister's Deli on Highway 96 in Bonaire. My husband ordered a salad, only to come home and find it was old and missing the meat entirely. When he returned to the restaurant to address the issue — with the untouched salads in hand — they refused to replace them or make it right. It’s outrageous to serve food that appears to have been sitting out or possibly even returned by another customer. This kind of service and disregard for food quality is completely unprofessional. We won’t be coming back, and I strongly urge others to think twice before ordering from this location.

There are truly no words to express how disturbed I was by what I just witnessed at McAlister’s. A customer returned what appeared to be an incorrect food order to the manager, who then handed it to the food prep staff and asked, “How does it look?” — seemingly considering whether to serve it to the customer it was originally intended for.
What’s worse, the food prep employees handled the returned food and then continued preparing other orders without washing their hands or leaving the area. This is a clear violation of basic food safety standards.
Based on this experience, I can no longer consider this location a safe or trustworthy place to eat.

Placed an order at 6:04 pm. Received message that it would arrive at 6:58 pm. Received another message, my order will arrive at 7:04, then another message, my order will arrive at 7:12 pm, then I received 3 more messages with the last one stating my order will arrive at 7:45 pm. Right after that message, I get a message that my order was cancelled @ 7:29 pm This is so unacceptable on every level. I called McAlisters to make sure my card was credited and to understand why this happened. I spoke with a female manager, she said her name so fast I didn't catch it. I told her what happened and she had the audacity to tell me that I didn't use their app, I used door dash, and my order was cancelled. I told her that I DID NOT use doordash, that I used McAlisters website to place my order. I told her I was looking at my order on my computer and the order was definitely placed on McAlisters website. She said she will go look on their computer and get back with me. She came back and said it was a glitch in their system. I don't know why I was being punished for their problem. She offered a free entree or she would refund my card. I told her blaming the customer for their error is a horrible way to treat customers. And, refund my card for the $16.64 Apparently, someone there called door dash to deliver my order. I spend a good amount of money at McAlisters to be treated like I don't matter. Well, not anymore...I'm done.

The chili was horrible!
The club sandwich was mediocre.
Workers standing around with nothing to do took 13 minutes to make a sandwich.

This place sucks they have male employees threatening to pull their pants down in front of and too female employees

We went to the deli in Rome Ga. Every table had food trash, no booths or table were available to sit down. After 10 minutes I went to the counter to ask for someone to clean a table. Mind you the woman wasn't waiting on other customers. The condiment counter was filthy, no napkins etc. My sister went to the restroom to get a damp paper towel to wipe the table because the woman who left water on the booths. Another employee came out of the stall and didn't wash her hands. Needless to say we left without eating there. What a disgusting place 😒

Got sick of the sallad and the guy who served us was not so nice

Someone should explain to McAllisters what a deli actually is. I could buy a pig, raise a pig, butcher a pig, fry up the bacon and create a BLT in half the time it takes them to make it. A two hour lunch break and still got back to work late. And not they were not slammed. They were not very busy for lunchtime on a Friday. And no I wasn’t far away. There were 12 people waiting for carry out orders and all the people at tables were complaining. Looked like they had one cashier/food runner and one person in the kitchen.

went to mcalister’s at 8955 s memorial on july 17. picked up a tea which was amazing. Had a great experience with cashier Melissa she went above and beyond explaining the flavors and the new mango tea. We will definitely be back.

I just visited the Mc Alisters 0ff of 1604 near Culebra. The food was delicious . The manager and drive through persons were polite and helpful.
The PEACH MANGO drink is the BOMB! For all you peach drinkers, McAlister’s is the best. This drink should be on the menu every day of the year!!!

Went here Monday night between 8-10pm for a pick up order for a customer for doordash and the Manager that was on shift name is Heather was very rude . Throwing people food down in the kitchen Window and tell someone there not aloud there when all they were doing was standing there with me and got told to leave . Your not welcoming here and some other stuff that you had no business saying .when all he was doing was standing there waiting with me on a doordash order in the lobby., that by now is blocked and probably no longer get orders from there because of Heather .

I wouldn't want to order from here now due to that Experience. Thx

The French dip we ordered was flatter than a pancake & very fatty as well as gritty. We bought it “to go.” I usually love the McAlisters we frequent in FL but this was so awful I think we are done going there. I would rate it zero but of course that is not an option.

I have now tried on two different occasions to order from McAlister's Deli and redeem my T-Mobile award points, but to no avail! 1.) I had a very difficult time registering. My attempted login kept stating that my passwords didn’t match, even though they did match when verified. After registering my passwords, I placed an order and headed to the deli. Driving above the speed limit, I arrived at the deli around 8:25 PM. I saw one of the workers coming toward the front door and thought she was bringing me my order. Instead, she was coming to lock the door, which she did. I called customer service and received the usual “I’m sorry” script. 2.) On day two, I called McAlister's and spoke to the manager, Ari, to ensure I wouldn’t have a problem. He assured me there wouldn’t be, but I still experienced the same scenario as the day before. Now I’m on my way to try placing an order one more time. Let’s see what happens this time.

May 16, 2025
For the third time, at 8:03 PM, I was unable to place an order! McAlister's wasn’t taking orders using T-Mobile reward points. Kaitlyn, the store manager, stated that corporate had stopped accepting reward points because they had exceeded their limit on May 14, 2025. There were no disclosures posted by T-Mobile nor McAlister's Deli regarding the acceptance or non-acceptance of reward points. Buyer "BEWARE" if you are using any promos for McAlister's Deli.

I will begin with, I have normally enjoyed visiting other locations of McAlister's. It is a chain and has average food. For this review, I am specifically referencing the Willis, TX location. I have visited three times since they opened. First visit was just okay. They had just opened and they were giving out coupons for free tea and other coupons for your next visit. Well to most people, not me. I did not receive any coupons. When I got to the register to order and ordered a sandwich, chips and tea. The cashier asked if I received the free tea coupon when I came in. I said no. So, she charged me for the tea. Now before you attack me, I'm not a cheap skate and I wasn't honestly looking for any discounts when I walked in but you just told me they are giving coupons for free tea today? Sandwich was okay. Second visit, long, slow line again, waited almost ten minutes with only one person in line when I arrived. When I was at the counter, I ordered a French Dip. I was informed they were out of baguettes. Umm, what? It's about 1:00/1:30 pm. You are a sandwich shop, right? They just ran out, didn't order enough. I left without getting a sandwich, explaining to them I was disappointed. The person next to the cashier, who I assume, was a manager was very nice. I have no issue with him. He handled himself very well. I went back two/three weeks later, ordered a French Dip, chips and ice tea. They had what they call, baguettes, so filled my order. When the order was delivered to the table, my chips were not with the order. I did get them, after I alerted them. When I looked at and picked up the sandwich, I noted the "baguette" was basically soft like regular bread. In my experience, a baguette has a harder, sort of crunchy exterior and soft on the inside. This is what makes it better suited for dipping into au jus. The sandwich was a real disappointment.

Now, onto my other issue with McAlister's overall. Since the Willis location opened and I figured I would be visiting them on a regular basis, I joined "the club", so I can earn points and order online. I attempted to use the app during my first visit and it kept giving me an error message about waiting five minutes. I attempted to scan the receipt several times the next few days. Never worked and after three days when I scanned it, it told me I have to scan my receipt within three days. Well...third visit, same issue. Five minute error at least ten times over the next three days. Sent an email to McAlister's from their website and received a poor response. Apparently the agent didn't read my email. Advising me I had to use the original receipt with all the items listed on the receipt when I scan it for the rewards. He also did not address the fact that my app has not worked since I downloaded. Yes, I explained this to them in my first written contact note. I have replied to that email with a picture of the receipt I've been scanning but have not heard back. At the end of the day, I'm pretty disappointed with the Willis location and McAlister's overall.

I waisted my time and money coming, I ordered a Southwest Chicken & Avocado Salad. They need to add on the description that the chicken is frozen cold and also the salad.

And I didn’t know people at southwest ate frozen chicken on salad that’s probably why they are zero friendly. I tried to explain to one of the cashiers and she walked away when I was talking.
Save your money, don’t go to the McCalisters at the Gainesville Ga

Paid extra for more meat in our sandwiches and seems we got less. We reviewed the restaurant in Bloomingdale before and got no where. That was a couple years ago. We thought things had changed. They hadn't. It was a reply filled with excuses and deflection, not customer satisfaction. So no more business from us. He said to come in, avoid the fees and he'd give us a couple pieces of cake. We ordered delivery because I'm in my 70s, disabled and can't drive and he can eat his cake.

I bought Ultimate Nachos and the staff member taking order was very helpful in making suggestions. The chips and everything about the nacos were fresh and crispy. Taste was ideal.

We ordered food online and picked up in store. My daughter did not check the bag and we were missing a sandwich and the toppings for the ultimate nachos. Our error for not checking but their error for not checking outgoing orders. I called immediately and spoke with manager who said bring in receipt and they will give me store credit. I didn't want store credit, I wanted a refund for the missing items. I go to store next day with receipt and wrote managers name on receipt. Asked for manager when I got there and some kid comes up, doesn't greet you at all, etc. He had to call I think José. He reimbursed me for sandwich and regular nachos. My receipt showed ultimate nachos as well as me telling him, said I ordered and paid for ultimate nachos and thats what i should be reimbursed. I was not looking to get entire order reimbursed only what i paid for and didnt get. He shorts me 15 cents on nachos and also the tax for two items. Errors occur but this entire experience has shown me what restaurants to avoid. They really need to get some customer service people who know how to interact with customers whether good or bad.

McAlister’s as a company has little to no regard for the customer. After almost always having something wrong/missing with my orders (and receiving poor attitude or complete indifference from staff when the mistakes were politely brought to their attention), I stopped visiting on a regular basis; but I had plenty of “rewards points” accumulated over the years that I had never used in my account. It was never clearly communicated, nor did I receive any sort of notification/warning, that points expire. But recently I saw that my rewards balance was zero. I contacted customer support and was met with indifference, even though it seems unreasonable to delete thousands of points with no attempt at communication or warning to a customer first. They refused to restore the points, even as a one time courtesy, which just illustrated how little they value their “customers”. Frankly, I am disgusted by this company’s blatant disregard for those who patronize their restaurants, and I vehemently recommend AGAINST ever visiting this company’s establishment ever again.