MBP Arvostelua 63

Austausch bei MPB abgebrochen, Objektiv zurückgefordert — und zack, ohne Stress oder Diskussion lag das Tamron wieder bei mir. So unkompliziert sollte Kundenservice immer sein. Top!

I was extremely disappointed when I attempted to sell a a couple of Canon cameras and a Sony camcorder. I sent in as much info as I could, and was assured by Hannah that these were articles MPB would sell. I don't think it is a good idea to give an estimate sight unseen but this is waht happened. It took a while to get an e mail from them saying they couldn't pay anything as the G9 was damaged & the other two things were 'unsupported'. I had no idea what this meant or what the damage might be on the G9. Spoke to Sam who was sympathetic. The G9 wasn't damaged but the battery wasn't charging. The other two items were models that MBP didn't sell. So I was given wrong info & would not have sent 1 camera only. My time was completely wasted. I sent off other cameras plus extra items to another online firm. They don't give estimates but their price was fairb& I was paid within hours. I would never use this business again & have told friends & family about my experience.

Failed to dispatch on time resulting in serious problems with delivery as I was going over seas, refused to refund despite numerous warning, I eventually had to take out a court claim at my own cost
I have full documentation of every conversation, email, online chat, plus their false claims to the court
Shocking to deal with, will never give them my money again even though they eventually refunded, I never got my costs back.

Some good deals but seldom exceptional, however usually a good selection. Customer service is iffy, which unfortunately is part for the course among bigger companies now.

ne merite meme pas une etoile , commandé un 6D reçu un 7D une galere sans fin
du je men foutisme pur et dure de la clientele
commandé le 28 decembre on est le 12 janvier ? est toujours mon 6D payé
service client abonnée au absent

aucun respect de la clientele , commandé un 6D bon etat avec environ 2Ok de declanchement et recevoir un 7D bon etat ( pas tester ni rien pour etre honnete je ne l'est meme pas allumé ; il et repartie meme pas 1H aprés ) et pour avoir mon 6D a environ 19k faut que je rajoute 5 € esperons qu'il fasse un geste au minimum

I want to return an item, but I am not getting a response from customer service.

I have purchased items from them several times and never had any problems. Now I want to return a lens that I bought from them. I requested a return three days after the purchase. After several weeks of continuously trying to reach the help desk to start my return, I still haven't heard back from them. Very sad, this is the last time I will buy anything from them. If you are reading this, please buy somewhere else!

J’aimerais partager une expérience qui pourra, je l’espère, éviter à d’autres clients de vivre la même chose.

J’ai acheté un article photo chez MPB fin septembre.
Quelques heures plus tard, pour des raisons personnelles, j’exerce mon droit légal de rétractation (14 jours).
MPB confirme immédiatement par écrit que je peux renvoyer l’article, et qu’ils procéderont au remboursement dès réception.

Je fais tout dans les règles exactes qu’ils demandent :
– retour via Colissimo International
– recommandé
– assuré
– avec suivi
– dans les délais
– adressé à l’adresse fournie par MPB

Le colis est présenté en Allemagne le 04/10 (preuve officielle fournie).
Rien de perdu, rien d’abîmé : le colis est bloqué dans le réseau DHL Allemagne, leur transporteur local.

Et c’est là que les problèmes commencent :

⚠️ MPB refuse d’ouvrir l’enquête obligatoire auprès de DHL

En Allemagne, seul le destinataire commercial peut ouvrir une enquête auprès de DHL.
Colissimo France le dit clairement, DHL Allemagne le confirme également.

Mais MPB refuse d’ouvrir cette enquête, alors que c’est leur responsabilité en tant que destinataire et client DHL.

Résultat :
– colis bloqué
– procédure figée
– aucun remboursement
– aucun suivi
– aucune solution
– renvois de mails automatiques, absence de prise en charge réelle

Tout cela alors que j’ai respecté absolument toutes leurs instructions.

Le retour est conforme, la preuve de dépôt existe, le suivi international existe, et pourtant j’ai été laissé entièrement seul face à un problème qu’ils sont les seuls à pouvoir résoudre — parce que eux seuls peuvent ouvrir une enquête DHL en Allemagne.

⚠️ Aucun engagement, aucun accompagnement, aucune solution

J’ai contacté MPB à plusieurs reprises avec tous les documents nécessaires.
À chaque fois :
– réponses vagues
– refus d’action
– absence totale de prise en charge
– aucune volonté de débloquer la situation

Pour un retour parfaitement conforme, c’est incompréhensible.

❗ En résumé

Si tout se passe bien, MPB fonctionne.
Mais en cas de problème, ne vous attendez à aucune gestion sérieuse :
le client se retrouve coincé sans solution, même lorsqu’il a tout fait correctement et que la loi le protège.

Je regrette profondément cette expérience.
J’espère sincèrement que cet avis aidera d’autres personnes avant de se retrouver dans une situation similaire.

habe meine komplette Ausrüstung an MPB verkauft, mir wurde immer nach der Prüfung mehr Angeboten/Bezahlt als beim Erstgebot, die Abwicklung war schnell und unkompliziert.
Fragen über die Chatfunktion sofort und Kompetent beantwortet. Die Bezahlung nach Angabe der Bankdaten erfolgte bei mir inherhalb von 2 Tagen.
Ich finde MPB Top und kann es von meiner Erfahrung nur weiter Empfehlen.
Faire Preise, schnelle Abwicklung.
Danke an das Team von MPB
Gruß
Paul

Après 2 messages envoyés à MPB vers la fin octobre, je n'ai toujours pas de réponse. Je demandais une estimation de matériel photo. Curieux pour une entreprise qui met son sérieux en avant...

Gli ho venduto una fotocamera ad Ottobre 2025. Spedita,valutata, confermata le buone condizioni,ho fornito l'iban,ma non ho ricevuto il pagamento. A mia richiesta di informazioni, il servizio clienti mi chiede i dati per il bonifico, glieli fornisco,di nuovo, e non succede nulla. Chiedo di nuovo spiegazioni e mi rispondono che hanno problemi con l'iban,fornisco un altro iban su cui effettuare il pagamento, rendo disponibile anche il contro PayPal, ma il pagamento non è mai arrivato

So ein Saftladen, nur Dumme suchen.Für eine Bewertun g bekommt man keine Auskunft. Das Gerät kam nach langer Zeit zurück ohne jegliche ERklärung. Finger weg von dem Laden

This review and score is difficult and perhaps 1 star is unfair to a degree.
The positive I do have the lens ordered 9 days after the order was placed and 8 days after mpb let me know my gear is on its way. It very well packaged and perfectly as described.
And now for the delivery !!! Mpb choose to use Evri and this is where the score comes from. Tracking number and tracking are random on Evri tracking ap/link . The order should have arrived on Thursday and evri update there was an issue and could not be delivered. No email to say when would be delivered and no further updates so then I contacted MPB via their chat and got speaking to Rosie (upto 1 hour wait for a response each time !!!!!) and eventually was promised would be delivered by 12 noon the following day .. App said parcel awaiting collection at post office, so off I trundle to pick it up ... Not there and then app said unable to deliver 😡...
Back onto Rosie and we are now at 3pm on Tuesday and writing this and still no response from Rosie or member of the team.
I then via a telephone call spoke to Abi (fantastic service here 5*) who looked into it and said would be delivered in next 24hours and hey presto Evri actually managed to deliver later that day ..phew

I have used MPB prob around 4 years now and I'm afraid that Evri are totally letting them down. ( I have had issues in the past but not as bad as this) and deliveries seem to be a real lottery whether they deliver or not and now am very very reluctant to use MPB again whilst using these delivery services.

You may question my scoring but although Evri totally screwed up again MPB choose this delivery company which imo opinion are now worse than Yodel ( and that takes some doing) and so must be tarred with the same brush. I Would be happy to pay a bit more on delivery with Royal Mail for ex rather than suffer Evri ever again.

Used them since 2020. But not anymore. Quote create July 21. Items acknowledged on July 30. Sent an email telling me selling now takes 7-8 days.

After 8 days still nothing. Sent an email and they say have lot of things going on. But items appear on website already.

Update: Sean from support eventually sorted the issue out. It appears all my emails were being responded to by a chatbot.

Sean got my quote and payment sorted same day. Hats off to Sean.

My advice is if you can’t use the email support use the live chat and ask for Sean

Efficient, transparent and fair. Even increased their original quote after they received the camera I sent them. Very impressed.

i bought a lens for 1500 plus euro supposedly in like new condition. i received something far away from that.
i contacted them 2 times to make a return. although in their terms and conditions it says they will provide a return label if they are at fault the refused to cooperate a respresentative named Mona.. also was absulutelly rude and threatening and left chat open and stop responding so i cant communicate with someone else.
i had to report this to ECC for scam as is.
and they will take legal action if needed.

Everything is cool, great service.

I’ve been using their service at least for three years and it’s been always good. But I guess they recently changed the flow and started to take lots more time for evaluation when we “Sell” stuff. This time I waited actually more than 13days since the item arrived their office. (I still haven’t been paid yet) The annoying thing is as soon as we confirm their offer price, the item is put on their website “for sale” very immediately even much before we receive their payment. That means they check the item, evaluate, take pictures, THEN finally mail us the price they want to offer. I guess it’s a part of their strategy to keep their cash as long as possible. This is really frustrating and I won’t try to sell my gears to them any more as much as possible.

A great place for buying and selling camera kit. Never had a problem with selling or buying. They’ve even valued kit at a better price than I was prepared for.

This event took place between 5/12/2024 and 24/01/2025
To start in a positive note, the communication (with Josh from MPB) was excellent. Unfortunately the commercial side was disappointing. I ordered a Tamron lens for a Canon camera ("like new" condition), paid for it and to be honest it was delivered on time. I fitted the lens on my camera and it was faulty, something with the lenses movement, it would not move, just make a grinding noise. I sent it back the next day, and received a replacement about a week later, again the replacement lens was faulty too. I sent it back, the next day, and received a third lens, the lens focusing mechanism worked but all the photos were out of focus. To be sure that this is a lens problem, and not my camera, I tested my camera with 3 other different lenses, (2 of them of the same make as the one from MPB) they all provided good results, this meant that there is nothing wrong with my camera, it could be only the lenses. Just to add, as said before all communications and deliveries were satisfactory as well as the refund. 2 of the 3 lenses arrived without proper protective wrapping, and at least one of them looked like it was drooped. 2 of the 3 lenses had dirt marks on the front glass. It would be logical to assume, that despite MPB's commitment to supply high quality and tested and clean items, in my experience, this is not the case.

Ive been using MPB since 2022 buying, trading and selling my old EF lenses, DJI drones, Ronin stabilizers and Rode mics. All the valuations i got from MPB were higher than the other companies offering the same service, in various EU countries. The products ive received from MPB have all arrived in good working order and ive never had any problems with. I find the website and transactions are clear and easy to navigate. Overtime MPB has become my go to place for camera equipment. 10/10