Mazda Arvostelua 

El Servicio de atencion al cliente muy malo, les comente que se me habia roto uno de los 2 cables que van desde el cambio de marchas al cambio en un Cx5 con 85.000kms y menos de 6 años, les dije que para nada era normal y les reclame el precio del cable, mas de 300€ con IVA, y la excusa era que no lo habia reparado en un taller oficial y les dije que el cable estaba mal en un taller oficial o privado, y que vino de Japon mal y les dije los motivos por el que no fui al taller oficial, estaba fuera de mi ciudad, que pongan un taller en cada pueblo. Aunque ya fuera de garantia viendo que es un fallo de la pieza esperaba que al menos me pagasen algo del cable, HAY QUE HACER CAJA SEÑORES.

My brand new CX30 was crashed into while parked in front of my home. It has been in the shop for SEVEN weeks waiting for parts and they will not arrive until April. I am making payments on a car that I cannot drive and cannot repair. FOUR MONTHS for parts?! It is unconscionable to be unable to support your product. Bad business practices.

My 2024 Mazda CX-90 PHEV has spent 42 days in the shop for engine failure, engine malfunctions, a hybrid system malfunction, and multiple recalls. Due to the first five weeks of that time falling over the Thanksgiving, Christmas, and New Year's holidays, I do not meet my state’s technical requirement of 30 business days in the shop to qualify for a lemon law buyback.

Mazda’s corporate case manager, Leonard, takes weeks to return calls. When he does, he constantly talks over me, dismisses concerns, and condescendingly shifts responsibility instead of addressing the core issue—this vehicle has never performed as advertised. Rather than showing accountability, his default response to my frustration is a robotic and disdainful, "I'm sorry you feel that way," which only highlights Mazda’s lack of ownership in this situation.

To make matters worse, every level of Mazda is denying responsibility. Leonard at corporate says he can't authorize a buyback and that I should go to the dealer for help, the dealer says corporate is the only one that can assist, and Mazda Financial Services says they can't help. *No one* at Mazda is willing to take ownership of this defective vehicle, leaving me stuck in an endless loop of finger-pointing. This is absolutely shameful behavior.

My engine failed after just 709 miles. Consumer Reports gives the 2024 CX-90 PHEV a reliability score of 4 out of 100—the lowest of any vehicle in the 2020s, I am far from the only person dealing with major failures in this model. The prior lowest-rated vehicle was the 2022 Ford F-150 Hybrid (7/100), followed by the Chrysler Pacifica Hybrid (14/100), the Mercedes GLE (19/100), and the Chevrolet Silverado (35/100). The CX-90 PHEV is the worst of the 2020's worst an no one at Mazda cares. It had been over a year, and the engine malfunctioned again last month, this leads me to believe that they are not concerned with righting this wrong at a customer relations, programming or engineering level.

Mazda corporate, if you’re reading this, review the call recordings. Leonard’s tone, dismissiveness, and lack of professionalism are exactly as described. Instead of empty apologies, Mazda should make right their having produced a vehicle with the worst reliability score in recent history—and be ashamed of how they are treating their customers.

Bueno yo compré,un CX5 en el 2020 el coche va bien pero ,un espejo no funcionaba bien y ahora los dos,osea esba roto el motor,y ahora ya no funciona ninguno ,reclamo al señor encargado de la bata blanca,y me dice q eso no entra en garantía q es de chapa,osea el motor,total q la garantía de Mazda no es muy fiable,por lo menos ami

A new Mazda CX-90 broke down.
My Car stopped starting up all of a sudden. I ended up towing it to the dealership. Fast forward two and a half months, and I was getting a message that the issue was related to contaminated fuel (really ??? took them that long to identify it was a fuel issue). At that point, I couldn't even remember where I refueled so I could submit a request for the repair. I spoke to the service manager, who admitted it was unprofessional and agreed to cover half of the repair cost: empty the fuel tank, clean the injection system, and refuel with premium gas. From this point, everything went downhill !!!! When I got the car, it wasn't refueled (I complained about this, and they refunded me ). I started to drive and immediately got a low tire pressure alert. Once I fixed that, I got tons of alerts about the low Car battery (I ended up needing to recharge the battery myself). Once this was resolved, I got a CHACK ENGIN WARNING. At this point, I was asked to come back with the car. After a quick check, they reset the warning and said I had nothing to worry about, and it was related to leftover contaminated fuel that should go away after driving for a while. A few days later the check engine light came back again !!!! I went back to the dealership and now was told a different story. The alarm was related to Catalyst Efficiency (P0421), and I will need to drive with this alarm for a while and see if it disappears. If not, I must return and pay a hefty repair charge to replace the Catalyst !!!!! You can imagine my frustration because:
1) It took them more than two months to find out what was going on, and now I'm stuck with the repair cost rather than being able to charge the gas station 2) They obviously didn't bother to do a test drive before releasing the car to me (very unprofessional)
I opened a case with Mazda to complain about this case, and they were completely useless.
They kept ignoring the case despite my following up for two months now.
Everything is good with Mazda until something is wrong, and then you realize how useless and unprofessional they are.
That is the end of the road for me with Mazda after being a loyal customer for the last 10 years.

Es mi segundo coche.
Cambie un cx5 por un cx60 lo pedí el 3 de octubre con una bola de enganche.
Me lo entregaron el 11 de diciembre de 2024 y sin enganche el vendedor amablemente me dijo q pidiera cita en el taller y me dieron cita para el 8 de enero no lo recibieron porque estaban colapsados que lo llevara el día 13 de enero lo dejo y me dicen q me lo entregan el día 20 pasa los días no recibo llamada ni me dicen nada del coche el 24 de enero llamo para preguntar q pasa con el coche y me dicen q ya me devolverán la llamada. Hasta el 27 no me llaman y les dije q el día 30 me iba de viaje con la caravana y el 29 llamo a las 5 de la tarde para saber q pasaba y me dicen q lo recoja antes de las 6.
Llego me lo entregan sin la homologación y sin la ITV pasada, encima me hablan mal y me dicen que eso ya lo tengo q hacer yo .
Mi pregunta es un cx60 es una chuchería o los clientes somos subnormales ?
Llamo atención al cliente y no contestan llamo al jefe de ventas y me dice que él no es le pregunto su nombre me dice Jesús.
Y el jefe de ventas se llama Jesús y dice ya se lo comentaré haber q se puede hacer , ósea ninguno da la cara ninguno se hace responsable del mal servicio q dan. Es una pena los empleados que hay en ese concesionario son mal educados hay desorden y no se enteran de nada .

Brand new CX-90phev broke down less than 30days after purchase, stranding our young family in another state. Roadside assistance was a joke and I had to rent a car on my own to get my family home. 20 days later, I still don't have a car or an equivalent loaner, no identified fix or timeline. Corporate customer experience is not helpful, I have put in over 70 calls and gotten 3 in response. They have denied a buy back and claim that new parts are being expedited which is a lie because the service department said they do not know what this issue is. Don't buy a PHEV from Mazda, they haven't figured the systems out yet but don't buy in general because when you have an issue you will get NO help.

Are you serious with these cheap POS key fobs? You drop your keys and they break into a thousand pieces and then you get a bigger POS replacement that WILL NOT go back together. Haven't been able to drive my car for three days and now I have to physically go to the dealership to have a simple key fob put back together. It's clear Mazda cuts corners at every single opportunity. Last Mazda I will own. Try harder next time.

Bought a brand new Mazda cx5 and had to get an attorney to lemon law the car 10 months later. Paperwork been signed for 4 weeks now and Mazda still dragging their feet on a surrender date. 2 transmission replacement in 10 months

I bought a pre-certified car from #WilkinsMazda. The Car fax reports stated that there were no accidents. Soon after I brought it home, I found that there had previously been an accident involving the driver's side bumper. Rather than fixing it during the pre-certification inspection, it was sold to me with the busted bumper which had been taped together with duct tape. I found this bumper issue because the driver's side tail light was popping out and needed to be fixed. I took pictures to the dealership, spoke with the Sales office, then the Assistant Manager who told me that the dealership would fix it. When I showed up to have it fixed, I found out that the Assistant General Manager had quit 2 days prior. I then spoke with the General Manager who stated that they would not fix it.
After driving the car for a while the car felt like it was going to tip over when going around curves on the highway. I can't imagine the safety issues driving it in the winter.
I spoke with the GM at a different Mazda dealership who stated that these cars are only sold with Bridgestone, Goodyear, or Yokohama tires.
When a mechanic inspected them, I was told that I had the cheapest China made substandard tires that are made, and that when it's a pre-certified car the dealership is obligated to provide original tires for the model of my car.

Compré un precioso MAZDA MX5 con la expectativa de seguridad, confiabilidad y respaldo de la marca, pero mi experiencia ha sido una pesadilla. Después de escasamente 3 años, el vehículo sufrió un incendio espontáneo, poniendo en peligro mi vida y la de mi acompañante.
Lo más indignante fue la falta de responsabilidad por parte del fabricante. A pesar de estar dentro del periodo de garantía, y de que las investigaciones demostraron que el incidente se debió a un fallo eléctrico del coche, la empresa se negó a cubrir los daños. Su servicio al cliente fue ineficiente, evasivo y completamente desinteresado en encontrar una solución justa.
Entiendo que pudo ser un hecho aislado, pero la falta de responsabilidad e interés mostrado por parte de MAZDA ESPAÑA me ha demostrado lo poco fiable que son, recomiendo a cualquiera que considere esta marca, que busque otras opciones más responsables y comprometidas con sus clientes que depositaron la confianza en ellos.

I was thoroughly discussed with my service when taking my MX five in for a recall appointment. I purposely got a 745 appointment so I would be the first one in line. I arrived at 7:30 AM. I was offered a free car wash when I checked in. I expected to wait an hour since it was just a software issue. After 1h and a half the car was still not done. After 1h and 45 minutes, the car was finally finished. When I went out to get in the car, I realized that the car wash had not been done. I was thoroughly disgusted at that point. Dr. Stephen Chou,DDS

Avoid buying from Mazda or Mazda approved dealers at all costs!

They are the epitome of a business who will treat you like royalty before you hand your money over, and then like an impoverished child once you have done so.

You'll get a warranty that isn't worth the paper it's written on, a severe lack of customer awareness and ownership if you encounter any issues.

Save yourself the hassle and look anywhere other than Mazda for your next vehicle!

Taller oficial de Mazda en Sevilla pésimo. El peor taller que he visitado con mucha diferencia. Poca amabilidad, cero empatía y ninguna profesionalidad. Mi coche , un mazda cx30 con menos de 5 años, lleva más de un mes en taller para cambiar un embrague . Ayer llamé al taller y nisiquiera respondieron. Muy defraudada, enfadada,decepcionada y ya desesperada con el trato del taller

Mazda Dealership and customer service has been very poor and non helpful. Please do not get a car with them if you care about how they treat their customers. The Mazda dealership has broken different things in my car that they won't repair and the customer service just listens to the deanship and does not help the customer.

Ich habe mir 2017 einen neuen Mazda CX-3 gekauft bei Fa.Schweinberger in Zistersdorf wir hatten in den ersten zwei Jahre nur Probleme das Auto war mehr in der Werkstatt als bei uns wir haben nie irgendwas bekommen sprich Gutschrift für Service usw jetzt haben wir kleine Rost Flecken an der Heck Klappe obwohl das es bekannt ist, das es eine Mazda Krankheit ist und schon oft vorgenommen ist will man uns miit 20% der Rechnung abspeisen. Toller Konzern.

Danke für NICHTS

I bought a 2024 CX-50 Turbo Premium at the end of last year after searching for this exact interior/exterior combo in the Turbo Premium Plus for almost 2 years since they announced the new model in 2022. Settled for Turbo Premium since it had the color combo I was looking for and so far I regret it. This specific car has been at the dealership for 104 days since November 2023 to fix multiple issues from the factory - Poorly assembled steering wheel, clunking noise whenever I accelerate from stopped, and the kicker - AC was draining water into the passenger side floorboards every time I used the AC for over 8 months. I only noticed it because so much water had accumulated, it splashed over the high walled rubber floor trays. By this time, the water was blackish green and smelled like rotten eggs and wet dog. The dealership said the cause was that the AC drain hose was deformed and not connected entirely. Dealership not entirely to blame for issues with manufacturer craftsmanship on my car, but they could have and could be doing so much more to push MazdaUSA to do the right thing and replace the car. MazdaUSA didn't care when I approached them with my concerns about my car months ago, even telling me to file a lemon law claim and they won't do anything unless forced to. I've been a die-hard Mazda owner since my first 2006 Mazdaspeed 6 GT that I put almost 200k miles on it before trading it in with this new car purchase. I've had more issues with the 2024 Mazda than my 2006 one. Wish they would actually do the right thing here.

We brought 2018 model X on black Friday 2023 low miles it about 33,000 miles on 8/17/24 my went black on Saturday I call Peoria Mazda they told me to have it towed to them so I did waited for the tow truck driver 3 hours in the heat in ARIZONA so the tow truck driver come towed me to Cardinale Way Peoria Mazda get there speak with Head man of service Jerry tells me he cant help us our get a loaner because they are three weeks out! And we they have to diagnose my Tesla and it will not happen today! so I said let me speak to the general manger Jeremy he is in meeting. So I ask for a copy of my warranty so I get a copy of my warranty and everything they lied to us about my deductible was wrong everything they said about that warranty was a lie! to day is Saturday a week now and I am still without a car its been a week! I have ask can I speak with the General about a times its ok today is 8/24/24 I feel disrespected I paid to much money for my car and the fake warranty they sold me! I suffer from anxiety and depression! They disrespected me so bad I can not explain as a elderly woman miss treatment have from this dealership I can not explain my DEPRESSION!

They used to be good but not anymore. We got two Mazdas few years ago but now both of our cars have ghost touch issue since past couple of years.

It has become very dangerous to put the maps on and drive in the city or on the highway. Cannot believe how Mazda can get way with not fixing this critical and quite dangerous bug.

I have. Dealt with a lot a car dealership but if you want a great service not only when you have bought a car but the service you get I have dealt with Phil and Neal for many years. Simply the best. Also the guys at reception service department great. See you soon keep up the good work.