maxer.com Arvostelua 378

Maxer has once again handled an email issue for us quickly and professionally. Time after time over the last number ofyears, they’ve proven themselves to be top notch. I've been trusting Maxer with my clients' websites for many years. While we’ve tried other hosting companies, none have matched the level of support Maxer delivers. Their team consistently goes above and beyond, and have highly skilled and experienced staff on their their support team. They're always courteous and genuinely dedicated. By far the best hosting company we've worked with. Their hosting service is rock-solid — we never encounter downtime or interruptions. Truly impressive.

The best company I've ever delt with for
Sales, tech support and general help.
I pointed out I was a novice and they've been extremely helpful.

Thanks so much 🙏
A.

Consistently the best support I have ever experienced.

I was their customer for many years. I used to use SpeedySparrow at first, but they sold their web hosting service to Maxer years ago. I guess they failed because they had a problem with invoicing, sending old invoices to their customers. The owner was not a bad man, though. For a while Maxer has maintained the price from SpeedySparrow, which was a little high in the first place. Then Maxer raised their prices. That was when cPanel tried to raise their cPanel prices.

The price was already a little too high, but then they raised their already high price. But my websites there was not receiving high traffic. My two websites there got only a few real human visitors a day, not counting bots. That was my limit, no, beyond my allowable limit.

If their server were fast, it might have compensated for the price, but their server was a little slow, even compared to cheaper web hosting services. I did not need a particularly fast server in the first place. Paying several dollars a month means nearly a dollar for each real human visitor. So that was too much.

Support was fairly good, I must say. However, it was an economic nonsense to use their slow but steady expensive server for low traffic websites.

If they lowered prices by half or minus two thirds, I might even return. I am sure that would not happen.

Really good, efficient customer support.

I've asked for help with problems in the past and have barely had time to look for a reply before someone has fixed it.

Would thoroughly recommend.

Problem resolved quickly

I've been a loyal Maxer (nee Spiral customer) for eight years. But my recent experience has now led me to consider other hosting companies:

Early this month, for the first time ever, I received automated cPanel warnings that my site was almost at its full month bandwidth limit. At which point, it was implied, my site might be automatically cut off for the remaining three weeks of the month.

In response I submitted a top priority support request to Maxer under the title “Is my website under attack?”

In (pretty short order) I received the response that my traffic logs showed traffic from AI scraperbots, especially one in particular. And suggested that I might want to add several lines of code to my Apache .htaccess file on Maxer’s server in order to limit this bot.

Drawing upon 30 years experience as a webmaster (including 10 years installing and configuring web-severs) I WAS able to safely install that code, which cut off that bot within the hour.

But with that reprieve, and again drawing on the above experience, I began to analyze my server logs. Where I found, over the course of the entire preceding week, that that bot had accounted for one quarter of a million successful hits on my site.

But that huge surge of traffic, from a single easily identified and well known bot, had produced no automatic warnings from either cPanel or Maxer.

Further, digging into cPanel, I found that there was no way of configuring cPanel to send a warning of exceptional ONGOING traffic. Instead it offers only warnings when the ACCUMULATED monthly bandwidth reaches a contracted limit - presumably then prompting an automatic shutdown (or severe throttling?) for the balance of that month.

But further, in researching that particular AI bot, the very first websites I was directed to focused on how this bot’s identity could easily disguised (via only a few lines of added code) to let it pass as a well known search engine bot. Meaning that, while the suggested Apache access code HAD stopped that bot’s traffic within the hour, it masters could now easily disguise their bot and renew their attacks at any moment.

So I sent another note to Maxer pointing out that because I had in no way left my site open to such a attack, I assumed that even if my site did now exceed its bandwidth limit it would NOT be shut down. To which I received the response:

"I’ve increased the bandwidth limit for this month from 200 GB to 300 GB. Please monitor your bandwidth usage over the coming days and ensure it returns to normal levels. Keep in mind that the bandwidth statistics in cPanel can be up to 24 hours out of date. If any specific user-agents are causing excessive traffic, I recommend blocking them. While I’ve been able to increase the limit on this occasion, please note that future increases may not always be possible, and a fee may apply if the issue continues.”

In other words, now avoiding a shutdown or fee would be entirely upon my shoulders.

cPanel and Maxer software SHOULD have spotted unprecedented, massive, single user traffic my website NOT after a full week (when it was near being shut down), but 5-6 days before that. At which point corrective measures could have been implemented LONG before the site approached its final (shut down?) bandwidth limit.

Further, the solution to blocking this well known AI scraperbot should have been implemented rapidly by, if not cPanel, at least by Maxer. Rather than leaving it to a single user who was able to implement an ad-hoc solution ONLY on the basis of unusually long and deep experience with web servers.

With the net result that, having now done everything I could do (without excluding legitimate search engines and users), I am still wide open to renewed attack by that bot after a simple disguising name change.

And I am on my own.

We've been a customer for years and have always found their support staff extremely helpful. Often going above and beyond to assist us with the issues we have encountered. Highly recommend.

Very positive with this company, we had a problem recently on our site and contacted support and they handled it very well.
We have no hesitation in recommending this company to any prospective customer.
Thanks

Warmblood Studbook of Ireland recently switched all our hosting requirements and domain registrations to Maxer. Their expert technical and customer service staff migrated our homepages and email service seamlessly with no downtime. We find Maxer’s staff to be very helpful and highly competent.

I have been with Maxer for the last few years. They are excellent. I've never dealt with a company who are so fast, efficient and helpful. Highly recommended.

Great experience with Maxer moving our website to their hosting services. They talked me through all the requirements and migrated everything.

Very helpful and patient with me as I'm not very "tech" minded and they kindly assisted me.

Very grateful 🙏

Maxer is always very helpful and efficient and have handled all my recent requirements perfectly. I thoroughly recommend them.

Very quick response to my enquiry.
The problem was diagnosed and rectified in super quick time with an added bonus of ensuring that the problem would not recur.
Absolutely first class service.

They handled the migration of my website from another host. This went very smoothly with no problems. The information provided made it very easy to sort out Filezilla, for FTP, and my email accounts.

Very quick and professional response to resolve issues with a hosted website.

These guys go above and beyond to make your life easy, especially if you're not an IT whizz. Customer care is rarely this good nowadays. I'm really impressed with the help I received. Thank you!

I had an issue that was driving me mad for months, but I was too stubborn to ask for help. When I finally reached out, these guys went above and beyond to help me find the solution within a day.

Any time i have the smallest issue i cannot resolve , I use the chat or I open a ticket. The staff is quick to respond and so far I always had every issue resloved in a very timely manner. A special mention to Peter who is always extremely helpful in chat sessions and goes the extra mile every time!