Matthew Homes Arvostelua 

I have had severe mould and condensation issues. The aftersales team have been absolutely shocking and non existent. I had sent 6 emails without a response, showed photos of the extreme mould and condensation and highlighted the health implications we are having. No replies...

My personal belongings are covered in mould, photos are ruined and we have had to move out due to the smell in our rooms which is causing tight chests, coughing and headaches. Matthew Homes got the window company Munster Joinery to come out and check the windows and back door.

This was their report: “Windows and doors are all working and in good order, there is mould everywhere in flat and seems to be a serious damp issue, nothing to with Windows or doors and not a normal amount of condensation. BUILDING ISSUE.”

We then yesterday had Dave, a senior manager from matthew homes come and take a look. He questioned how we live and how we do our drying. It was concluded we need to go to the launderette even though he did acknowledge that there was an unusually high amount of mould and condensation. I received an email saying that this is a lifestyle problem and as far as they see it, that is the end of the matter.

We constantly vent, have the heating on, follow all NHBC guidelines but it is not working. If anyone wants to see the photos to see the awful level of mould, I would be happy to share. I would love to see peoples opinions if they think it is because of where we dry our clothes....

Never been happier seen I bought my house 3 years ago in Earls Park Gloucester . The ladies in the office ( sales team ) were so helpful and efficient when viewing the property and during the purchase .
Every new build comes with snags initially including ours but with communication and over time each and every snag has been rectified within a timely manner and and at a good standard . Andy the site manager has been helpful and ensured a smooth process when the jobs were done and has always ensured things were corrected and strives to complete things as quickly as possible .
Adam the maintenance man has been a few times rectifying small problems . An extremely polite , happy, hard working guy who works extremely professionally and strives to complete the jobs at such a high standard !
Well done Matthews homes and a massive Thankyou to Andy and Adam who have been amazing !

Linda and Diane in the sales office are great and always helpful especially through the purchasing process.

The house is built to a good standard.

Snagging when we first moved in was great for the first couple of months and then unfortunately Dan the site manager left and everything stopped.

Thankfully Dan returned a couple of months ago and snags started to get sorted again. Because of the absence of Dan and the inability of anyone in the meantime to sort things out it has taken 14 months to get the house snag free, which is too long and is frustrating.

Update

Not sure how to reply to MH response. We are plot 6 in Burnham on Crouch. Snagging has been completed, shame it has taken so long to complete as it sours an otherwise good experience. Very simple to sort if there is the Will from MH.

I feel compelled to share my experience with Matthew Homes Earls Park site, Gloucester to shed light on some significant concerns regarding their after-sales support and the lack of basic amenities in our community.

1. **Poor After-Sales Support:** Unfortunately, my attempts to seek assistance and resolution for issues with my property have been met with delays and inadequate responses from [Builder's Name]. The after-sales support has fallen far short of expectations, leaving me frustrated and concerned.

2. **Missing Basic Amenities which lead to serious safety hazards:** It's disheartening to report the absence of basic amenities like proper roads and street lighting in our community. This not only affects our safety but also diminishes the overall quality of life here. It's shocking that these essentials are missing, and efforts to address these issues seem to be dragging on without resolution.

I believe in transparency, and it's crucial for potential buyers to be aware of these challenges. Matthew Homes Earls Park site, Gloucester, I implore you to address these issues promptly and transparently. Homeownership is a significant investment, and we expect better from a reputed builder like you.

Let's hope for swift action and improvement. If you're a resident facing similar challenges or considering Matthew Homes Earls Park site, Gloucester, feel free to share your experiences and let's encourage positive change together.

Plot Number 73. Matthew Homes, Earls Park, Gloucester.

My process in purchasing my first home was so easy. The ladies in Blake Gardens (sales advisor) were amazing. They checked in to ensure the process was smooth.
I used CTW solicitors, recommended by Matthew homes. I appreciated that my solicitor was also very accessible via email or telephone.
It was hassle free!

I moved to Ashfield park last December 2022 , 29 freedom road. Plot 36, I found the after service from Matthew homes site management outstanding, and Ashvale civil engineering absolutely amazing, Dave, Phil and all the lads are so helpful , friendly and make you feel welcome, regards E.B

From the minute I moved in the team have been so unbelievably helpful. On top of that whilst walking round the site they are always friendly.
Never had any issues with maintenance.
Special thanks to Andy and Guy who have always been contactable.

Extremely pleased having bought home at Ashfield Park Elmswell. Cathryn in the sales office was brilliant throughout the whole process and site manager Phil has been very helpful and approachable post sale.

Couldn’t recommend Matthew Homes more. At every single turn, and with every interaction, they made what should have been a very stressful time in our lives manageable and pleasant. Thank you!

Where do I start?! If I had of written this last year or before, I wouldn’t have given Matthew homes one star. I now feel that I can give them a five star review. When we moved into our house it was perfect everything we wished for. We then started having an issue with the third floor bedroom, which Matthew homes came and sorted out. Move forward three years and we had further issues and between Matthew homes and NHBC they weren’t very helpful. NHBC did come and do some repairs to two of the bedrooms. I then started having issues in my third bedroom and bathroom, although I was being told it was condensation by NHBC. I am not one to give up, so I continued with my quest to get these issues sorted. I wasn’t getting very far, until I finally had a letter from them to say they were sending a new person out and he was their new contract director. Darren arrived at our home and he listened to all of the issues we had endured over the last four and a bit years. He asked me if I could leave this with him and he would get back to me. I was very sceptical because of how we had been treated previously. Darren has been amazing and he was true to his word. He has visited on several occasions and has also dealt with NHBC. We are now finally at the end of the work being completed and I have to say we feel that because of Darren and the help of his PA Vicky, we are now able to enjoy our home again. Hopefully this means that I won’t have to speak to him again (I’m sure he hopes he doesn’t have to hear from me again) however, I’d like to thank Darren for all that he has done and I can honestly say that he is a asset to Matthew homes.

Don’t buy your home from Matthew Homes. The positive reviews here are all fake from created accounts.

Their build quality and aftersales department is farcically bad. Actually, the word ‘bad’ isn’t powerful enough to fully described their aching ineptitude.

Matthew Homes do not care one iota once you’ve purchased one of their hastily assembled piles of garbage.

Avoid them like you would avoid Ebola.

Edit: Matthew Homes response to this review is to post the number for their aftersales department as if somehow calling the biggest issue I have with them will rectify the plethora of problems.

I purchased my 4 bed home ( a Percy!) from Matthew Homes and I am so thrilled with the service we received. From looking around the show rooms, putting in an offer, mortgage advice, receiving our keys and the after sales -the team was amazing. Our snags were addressed immediately and rectified a few days later. I am so in love with our home and The Earls Park community

First to move in to the Brantham heights development and could not be happier. From when we first enquired about purchasing right up to present date Matthew homes site team and the sales team in the office have excelled. They have delivered what they promised when they promised and the minor snag items have been addressed immediately.
I would highly recommend.

My mum has been in her new home for just under a week, she’s so very happy. Linda and Diane have been absolutely fantastic after a very stressful 6 months of problems our end. They have been keeping Matthew Homes up to date with our situation and they have all been very understanding and really kind. This company is very lucky to have these two ladies in their sales team, Thankyou x

Brookfield park - Burnham on Crouch - Essex!

We absolutely love our new home, this will now be our forever home and we couldn't be happier. Lin and Diane made the whole process enjoyable and it felt like chatting with friends when dealing with the whole process (even when our first buyers pulled out- they couldn't have been more kind and helpful). They did all the phone calls with solicitors and estate agents and kept us up to date. We even ended up exchanging whilst on holiday!

We do still have some snagging left to do, but in all honesty- didn't really have that much to begin with. Diane and lin have been so supportive with this and will help where they can and if not, send it on to the aftersales team.

We were originally looking at buying with another developer but so happy we chose here.

Thanks again

Emma and Adam

Brookfield park burnham
Been here 9 weeks
Absolutely love it
Thanks to Diane and Linda for making the whole purchase easy nothing was to much trouble
They even watered our plants after we moved in
Paul and Dawn haine

Plot no. 71

Starting from booking the house and by the time we were handed over the keys it was all good and rosey with Matthew homes in Earls Park Gloucester.

However since then it has become a nightmare for us as after sales is so poor that despite of sending repeated reminders with the snags list, to the after sales team, there hasn't been even the single visit from site manager. Even the site manager decided to skip 7 days site manager visit and never showed up. There has been leakage jn the kitchen, main door misaligned, garden in pathetic condition which site manager promised will be taken care at the time of key handover , all gone for a toss.

Now I am feeling as if it was a trap and I have made a mistake buying the property in Earls Park 🙄🙄

It has now been a year since we bought our new home in Burnham-on-Crouch. We are very happy with our property. It was a really tough sale process and people kept dropping out. The ladies in the sales office were amazing. Linda and Diane, they managed to keep the whole process going even when things looked like they were going to fall though. They made numerous phone calls to estate agents and solicitors! Chasing them forward. Thank you.
The build quality is very good. There is some snagging and this is being addressed, slowly. We are no strangers to new builds, so understand how the process works.

Matthew homes at Fleet Mill are replacing the windows on the first floor of Lorica and Infinion House because they are defective. The flats were sold as a new build but were just converted office buildings with dodgy windows that they thought they could get away with without replacing them.
Now they have decided to replace them with new ones.
We were promised 3 days maximum disruption.
They replaced the windows after much cutting and damage to the surrounding frame on the first day. The next day we were promised the frames would be made good and filled and on the third day they would be sanded down and painted. NO SUCH LUCK!!!
It seems there was no one to do the work on the last day, a Friday.
With the weekend ahead of us and no one to speak to and the flat in a dusty mess after all the work, we decided to do the cleaning up and redecorate the surrounding window frames ourselves.
The windows still need adjusting as they are rubbing when you close them and the outsides need sealing and cleaning as they still have the original manufacturing stickers on them and greasy fingerprints all over them.
It is now day seven and counting!!!!
Still no date set to finish the work.
If you see this review on here Matthew Homes don't fob me off with your usual "please email us at customer services" nonsense like you do to all the other dissatisfied customers on here, just get it sorted!!!

Absolutely love my new home! The aftersales team was really friendly and helpful. There were a few snags but all got remedied.

Thank you to everyone involved!!