Hopeless
Hopeless. Do not want to help. This is the second time I have followed up with them. Last time was a defective item - “sorry, we don’t have anything in stock to replace it” even though the item was in stores everywhere and they made no attempts to rectify the problem.
Now I have preordered something from July along with an item that was ready to be shipped. September arrives (when the pre order is due to arrive) and I follow up where that is and why I haven’t received the other item yet. “Oh whoops, sorry that isn’t available anymore.” But you can get a refund. Absolutely no attempt to make it up to the customer even though it was their mistake and there was zero communication.






