Master Replicas Arvostelua 

Customer service doesn't answer to any request. Ask for a cancelation, I have never heard from them. Not via email or social network. That alone is a big red flag and shows lack of care...

Just received my Mass Effect Normandy SR-2 and the quality/detail is amazing. It's now occupying pride of place on my bookcase. Excellent product, well worth it.

If I could give less than ne star I would. I ordered Dr Who items and paid for them i December 2025. It is now the end of March 2026 and have not received either item. They have ignored emails and am absolutely disgusted with their communications. Would recommend you avoid at all costs.

I used to trust Master Replicas.

However over the years they've gone from a trusted place to get collectibles to somewhere I'd really rather avoid.

My pre-orders for items are routinely heavily delayed, and in the last instance, the actual delivery date of the item missed the delayed delivery window by a whole calendar month.

Master Replicas did not see fit to communicate each extra delay, nor the actual dispatch and tracking information once it was finally dispatched.

I asked Master Replicas customer service team twice if this was behaviour customers can expect to experience in future. They ignored the question entirely.

Oh and guess what, Master Replicas? Giving me 6 months membership of a program that has no value to me as compensation for your failures is not compensation.

I've updated this from one to four stars. I ordered the "USS Defiant light up MSD" schematics display in November not knowing it was a preorder until after. Should not be charged in advance except for maybe a deposit but was fully charged. The item finally arrived today 3/28/26. The display is very well built, somewhat heavy and includes wall mounting hardware and the usb a to c power cord but no power source so you need your own. Lights up very nice and looks kewl! Now I'm tempted to get the voyager and enterprise E versions to compliment each other.

Ordered 2 items in October on Pre Order. took payment right away. Did not receive items checked on site claims no orders have been made. This sounds like a dodgy company I would advise people not to trade with these scammers

Sent the wrong item and have not responded to my email asking about getting the right items

After several orders I confidently placed 2 pre-orders in Aug 2025 for delivery in Oct. Items were delivered in Jan 26 (no communications). Unfortunately one of the items was faulty.

They have since not replied to any communications (despite an automated e-mail saying they would respond within 48 hrs - they haven't several times!!!)

I'd advise - no pre-orders - could ship after credit card guarantee runs out. Always use a credit card.

Look elsewhere if possible.

They shipped my order on COD for the shipping, even though I paid for shipping on checkout.
Very bad business practice, buyer beware.

Never again. Still struggling to either get my money back or the goods. Replies are sporadic and you have to chase and chase. Finally got a tracking number for one of the items I purchased but it hasn't been scanned for several days. Wish I had never purchased and certainly won't again. I will give it Til the end of next week and go to the bank about the payment. Absolutely atrocious company.

Ordered several star trek items one of which was a preorder A month goes by and nothing. I emailed and asked for the in stock items but they wanted me to pay more money. Assured me all items would come in another month. 6 weeks later email again and they say the preorder item is coming direct and is on its way and they would despatch the rest now. Next day I get an email saying the order is cancelled but NOT refunded. Then they went AWOL. Luckily I paid AMEX so I can still flag months after purchase. Hopefully I will get my money back from them.

Ordered something the beginning of November, with expected dispatch at the end of November (which was fine, it was to be a Christmas present). December came and nothing... Emailed several times and no response until I threatened to do a charge back. Basic apologies and expected dispatch date is now February...maybe.. I'm not holding my breath..AVOID.

On 22nd November after waiting best part of the year for my Doctor who Tardis it turned up with the windows created by a stuck on transfer - not painted. Bad enough, but the transfer was put on squint. I complained same day and received only their auto reply. I tried again a couple of weeks later. Same automated reply. Now on the 29th December I have tried again. Enough said!

Ordered in April asked to cancel begining December as no delivery then 3 weeks later asked when willi get refund told will be hard as been so long!!!!

I preordered the USS cerritos which was supposed to ship on Q3 2025 (it’s late december now).
they don’t bother with any sort of communication and won’t even respond my emails unless I use an angry tone.
they always have some excuse (customs, warehouse, inventory, whatever) and it seems my product is always about to ship. it’s been three months like that.

I will cancel my order after new year and recommend anyone to stay away from that store

Made multiple orders MONTHS ago worth thousands, have heard nothing about them being shipped, and they refuse to respond to any emails or fb messages regarding the orders over the past month. DO NOT BUY FROM THEM.

I pre ordered a Star Trek moopsey talking plush for my BF for Xmas on 11/5, I still don’t have it and I haven’t gotten any tracking information. I’ve contacted customer service twice and have been told it’s “in the warehouse” 12/7/25 and now it’s “waiting on a stock check” 12/16/25 and it will be shipped “straight out” the customer service is unhelpful and dismissive. Needless tonsay I will be waiting on my moopsey until after the holiday’s ( maybe if I’m lucky I’ll have it by his 40th in the spring) I was thinking with all the run around I got scammed, but people actually seem to get products and they’re good quality. They’re just slow and unreliable. Next time I order form them, if there is a next time, I’ll make sure to give it 6 months to arrive if it’s for an event. Heck I might order something, wait so long for it I forgot I ordered it, and boom I get a surprise present in the mail.
ETA: changed to 3 star review, finally got package. It is cute and well made. Mt BF loves it. Never got tracking info but whatever.

Ordered a ds9 mug and it has not arrived, I ordered this over 3 months ago! Do yourself a favour and do not waste your money! Absolute rip off! I’ve raised a case with through consumer rights, the amount is only about £25 but it’s the principle.

I’ve found some useful advice on: GOVUK consumer-protection-rights

Raise a concern and report if you have been duped as o have been.

I placed an order in February 2025 and it didn’t ship until December 2025. I understand companies have delays and was patiently waiting and actually moved addresses in between those dates. I did update my address in their system and have even ordered other items and had them delivered since then but they shipped this original one to my previous address and just basically told me oh well there’s nothing they can do. That’s a complete waste of money and their customer service is very unhelpful.

They will quite happily take your money and advertise new products. But chances are, you aren’t going to get your product. Just check their Facebook and Instagram pages. Lots of people still waiting months for their order with customer service completely ignoring their queries. I have reported this business to trading standards. And completed a charge back on my card. My suggestion is to do the same. Or not to order at all. If you wish to add to the trading standards complaint then the business address in the UK linked to this is Heathside Trading Ltd, 01282 775778.