Disappointing Customer Service
Disappointing Customer Service – Happy to Take Payment, Not to Honour Their Promises
I am very disappointed with the level of customer service I have received.
The company was quick to take payment for the swimsuits I purchased, but when I wanted to exercise their advertised 30-day return policy, communication became extremely poor.
I emailed on 14 July 2026 with a simple question about my return so I could decide which return option to use. After receiving no reply, I emailed again on 16 July and 18 July. Despite this, I am still waiting for a response.
This is particularly frustrating because the company’s FAQ states that they aim to respond to emails within 24 hours, 7 days a week. Their website also promotes “Our Promise to You”, including:
* A fair 30-day return policy.
* Helpful customer support within 24 hours on business days.
Unfortunately, my experience has been the complete opposite. The promises made on the website have not been reflected in the service I have received.
If you are happy to take customers’ money quickly, you should be equally responsive when customers need assistance or wish to arrange a refund under your own published return policy.
Based on my experience, I cannot recommend this company. Customer service and after-sales support have been extremely disappointing.