From 5 to 1 - avoid
I have been a customer for many years. The Taylor Mill, KY location has had ups and downs.
Food quality, quantity, and value had been declining. But now service and treatment have hit the lowest. I placed an online order using their app that flashed rejected, but it simultaneously charged my CC. I called the store, was put on hold for 15 minutes, then it disconnected, right as I got to the store parking lot.
One very, very angry employee was there and a non-employee sitting behind the counter texting. I explained what happened. She could not tell me if I had an order or not, but said there were no wings. And if I placed an order now, it would take an hour.
I said, well, just refund my money. She said, 'CALL YOUR BANK!' I said I am the customer. She said, well, the customer isn't always right. And then said she didn't have time for this as she was alone.
She said, 'I will give you the general manager's number.' I called it many times; it's turned off, can't leave a message. I called corporate. The message says go to tellmarcos.com, which just redirects to marcos.com. They lost me, and I spend thousands with them.
They are going under with this gross mismanagement. I will get my money back, and I will keep telling people how I was treated.