Definitely use this company again. Even had a phone call of a nice chap explaining the watch and delivery ( didn't catch his name ) Watch arrived and presented in beautiful condition. Delivery was mo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I was guaranteed delivery before my birthday as obviously I wanted to wear my ring on my birthday. We purchased a necklace too on the 31st March the ring wasn’t my size so it had to be ordered I was a... Näytä lisää
Yritys on vastannut
Full disclosure - this actually originated with a huge disappointment! Things went wrong and an important gift didn't work out. I expressed this via a complaint and how this was handled resulted in th... Näytä lisää
Yritys on vastannut
Lovely experience shopping online with Mappin and Web. Living in Scotland, ‘Next Day’ deliveries usually take a few days. But with this order, it did arrive next day, as promised. Beautifully wrapped.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Mappin & Webb
Yrityksen kirjoittama
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Yhteystiedot
Yhdistynyt kuningaskunta
- 0800-111-4524
- mwenquiries@mappinandwebb.com
- mappinandwebb.com
4,3
Erinomainen
2 t. arvostelua
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The necklace arrived with a knot in and…
The necklace arrived with a knot in and took 2 hrs to unpick .
Secondly no code sent as described.
19. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Helen,
Thank you so much for your kind 5‑star review!
We’re delighted to hear you loved the bracelet and received great service. Your feedback truly means a lot to us, and we hope you enjoy wearing it.
We look forward to welcoming you again soon!
Best Wishes
Kim
Simple online ordering with next day…
Simple online ordering with next day delivery
16. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Mr Millen,
Thank you for the 5-star review!
We’re really pleased to hear you found our online ordering simple and that your delivery arrived quickly. Providing a smooth experience and fast turnaround is exactly what we aim for.
We appreciate your feedback and look forward to supporting you again soon.
Best Wishes
Kim
Vastaus yritykseltä Mappin & Webb
Hi Gail,
Thank you for taking the time to leave such a great review!
We’re delighted to hear you received excellent service and that the process was seamless.
We truly appreciate your support.
Best Wishes
Kim
Vastaus yritykseltä Mappin & Webb
Hi Maribelle,
Thank you so much for your 5‑star review!
We’re really pleased to hear you were happy with the service and that your delivery arrived right on time.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon!
Best Wishes
Kim
Vastaus yritykseltä Mappin & Webb
Hi Mr Thomson,
Thank you ever so much for the 5 Star review.
We are pleased to hear that you found our service to be brilliant and received a quick delivery. Thank you for your feedback, its appreciated.
Best Wishes
Kim
Love the bracelet
Love the bracelet. The service was excellent from beginning to end. The item was well packaged and the delivery was quick.
12. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Susan,
Thank you so much for the 5 Star review.
It is great to hear that the service was excellent from beginning to end and arrived well packaged with a quick delivery. Its even better to hear that you love the bracelet.
Thank you again for taking the time to share your feedback, it means alot to us.
Best Wishes
Kim
Fast and attentive
11. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Mr Henderson,
Thank you so much for the 5 Star review.
We are pleased to hear that you found our service to be fast and attentive. Thank you so much for choosing us and we hope that you will shop with us again soon.
Best Wishes
Kim
Rolex Sea Dweller
Definitely use this company again. Even had a phone call of a nice chap explaining the watch and delivery ( didn't catch his name ) Watch arrived and presented in beautiful condition. Delivery was more quicker than I expected, would have been next day but there was a days delay in delivery. But can't fault the two days it took. Would recommend this company.
8. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Mrs Harper,
Thank you so much for your wonderful 5‑star review!
We're delighted to hear that your watch arrived in beautiful condition and that our team member was able to walk you through everything over the phone.
We’re also pleased the delivery was quicker than expected, even with the slight delay and we truly appreciate your understanding.
Your recommendation means a lot to us, and we’d be thrilled to welcome you back again in the future. If you need anything at all, we’re always here to help!
Best Wishes
Kim
Overall good experience
Easy process to order, item received in good quality, and within expected time
5. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Haitham,
Thank you so much for your lovely review! 🌟
We’re really pleased to hear that the ordering process was easy and that your item arrived in great condition and on time.
If there’s anything we can do to make your next experience a full 5 stars, we’d love to hear from you. We’re always here to help!
Best Wishes
Kim
Disappointed by a delay in my birthday purchase!!
I was guaranteed delivery before my birthday as obviously I wanted to wear my ring on my birthday. We purchased a necklace too on the 31st March the ring wasn’t my size so it had to be ordered I was assured it would arrive in time sadly I was really upset it came after my special birthday!! Phoned twice nobody rectified the situation blamed the courier as it was Easter we spent nearly 4k and we both expected better service. Do NOT over promise and under deliver!!
8. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Annette,
Thank you for your review.
Please accept my sincere apologies for the experience you have received while shopping with us, providing excellent customer service is something we strive to achieve, and we are unhappy to learn it has not been met on this occasion.
Please can you email us at client.experience@thewosgroup.com for us to investigate this further for you.
Best Wishes
Kim
Beautiful jewellery
Beautiful jewellery. Easy to order and quick, reliable delivery.
20. joulukuuta 2025
Vastaus yritykseltä Mappin & Webb
Hi A Smith,
Thank you so much for your lovely review!
We’re delighted to hear that you love the jewellery and found the ordering process smooth and the delivery reliable and quick.
Your support means a lot to us, and we hope you enjoy your new pieces!
Best Wishes
Kim
Vastaus yritykseltä Mappin & Webb
Hi Mrs Mcandrew,
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that your purchase was straightforward and that you’re enjoying the product.
Your feedback truly means a lot to us.
Best Wishes
Kim
Excellent service
Excellent service - item ordered late in the evening and still arrived the following day with complimentary next day delivery.
3. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Xandra,
Thank you so much for your wonderful review!
We’re delighted to hear that your order arrived so quickly and that you enjoyed our complimentary next‑day delivery.
Providing a smooth and efficient experience is exactly what we aim for, so your feedback really means a lot.
Best Wishes
Kim
Vastaus yritykseltä Mappin & Webb
Hi Bernard,
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you found it easy to place your order and that your next‑day delivery arrived just as expected.
Providing a smooth, efficient experience is exactly what we aim for, so your feedback means a lot to us.
Thanks again for choosing us.
Best Wishes
Kim
Quality service
The gift we were searching for was available and affordable. The ordering process was straightforward with dispatch following quickly. Progress for delivery was clear and happened as expected.
3. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Mr Hodgson,
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you found the perfect gift at a great price and that the ordering and delivery process was smooth from start to finish.
Your kind words mean a lot to us, and we’re thrilled that your experience was exactly as it should be, simple, clear, and hassle‑free.
Best Wishes
Kim
Very impressed by their service
Very impressed by their service. Bought a garmin venu 4 as a present, quite a good service, nice packaging, and delivered with a special note inside. Very impressive.
2. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Davor,
Thank you so much for your wonderful review!
We're delighted to hear that the Garmin Venu 4 made the perfect gift and that you were impressed with our service, packaging, and the special note.
It means a lot to us to know we helped make your experience memorable.
Best Wishes
Kim
Brilliant service… probably the best…
Brilliant service… probably the best experience of shopping online
1. huhtikuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi A Happy Shopper,
Thank you so much for your wonderful feedback! ⭐️
We’re absolutely delighted to hear that you had such a brilliant experience shopping with us, comments like yours truly make our day.
Best Wishes
Kim
Mappin & Webb Bluewater
Mappin & Webb Bluewater. Dreadful service! I have had an issue with a repair to my daughters bracelet that has gone on for two years now and is still unresolved.
During this time I have (foolishly perhaps) bought two very expensive watches and when buyig them the staff could not have been better. Despite promising to resolve the issue with the braclet both times I bought the watches they then did absolutely nothing. I have raised a formal complaint with Watches of Switzerland who eventually passed the issue back to the Bluewater store and the manager made one feeble attempt to call me and although I called back and left a message and also emailed, I have once again been ignored.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mappin & Webb
Hi Chris,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the ongoing issues regarding your daughter’s bracelet repair. We are extremely sorry that this matter has remained unresolved for such a long period of time and that our communication has fallen short of the standard you rightfully expect.
We will be chasing this with the Bluewater showroom and our internal teams to ensure that your concerns are addressed promptly and that a resolution is finally put in place.
Thank you again for bringing this to our attention, and we are truly sorry for the inconvenience and frustration this has caused.
Best Wishes
Kim
Great service from start to finish…
Great service from start to finish would recommend if you are looking to purchase a good ladies watch
21. maaliskuuta 2026
Vastaus yritykseltä Mappin & Webb
Hi Mr Jenkins,
Thank you so much for your wonderful 5‑star review! ⭐
We’re delighted to hear you received great service from start to finish and that you’d recommend us.
It’s fantastic to know you found the perfect ladies’ watch, and we truly appreciate you choosing us for your purchase.
Best Wishes
Kim
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