Maison White ltd Arvostelua 

317
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Never been so impressed with a companies customer service, it really was amazing. Will definitely be using this website again in the future for our children’s Christmas / Birthday presents. Such a lov... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I can’t rate the customer service highly enough. Elise was amazing. I initially had a question prior to ordering which was answered quickly and once I placed the order, I had a small issue with the de... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Used Maison White for the first time recently. Very positive experience. They had products in stock which had sold out at other large retailers. My order arrived quickly and exactly as expected. I w... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Maisonette White sell quality products. Ordering online was quick and easy. Packaged well and delivered on time.

Yrityksen tiedot

  1. Kodintarvikeliike
  2. Vuodevaatteet
  3. Lasten lelukauppa
  4. Verhokauppa
  5. Huonekaluliike
  6. Lahjatavaraliike

Yrityksen kirjoittama

At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

317 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(317)

86 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Wall sheep heads

I ordered two wall sheep heads, you might think, who wants two sheep heads on their wall? They're for my garden room wall. They're shabby chic style. I just love them.
I'm an interior designer and love quirky tastful items.
Also, this is the first order I placed with Mason White Ltd, I paid for early delivery, and they arrived within a day, amazing service. I will definitely use this company again.
Lady Jeanna

20. joulukuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you so much for the wonderful review, it’s great to hear how loved the products are.

Saanut 5/5 tähteä

Ordered a Jellycat large Reindeer from…

Ordered a Jellycat large Reindeer from here immediate dispatch, great communication. Arrived perfect just as pictured within few days of ordering. Thank you would highly recommend.

19. joulukuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you for your lovely review it is much appreciated

Saanut 5/5 tähteä

Brilliant company

Brilliant company! First time used for Christmas gifts. Arrived very quickly and excellently packaged. I just stumbled across them whilst googling places that sold a specific jewellery brand and I’m very pleased I found them as I will recommend to others and definitely use again!

19. joulukuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you so much for your wonderful review, we’re glad to hear you could find the jewellery you wanted,

Saanut 1/5 tähteä

Faulty product and poor customer service

Poor customer service, no good will or efforts to meet a compromise. Would not use again or recommend to others.
I certainly won't be buying any William Morris at Home products again from Maison White or Bedeck (manufacture) as they are either 'seconds' or substandard.
The hole in my (less that 30 day duvet cover) that has been washed twice is from a material fault not my washing machine!
I guess my current situation is part of the joys of using a small business who does not have the financial budget or business nous to realise that satisfied customers are returning customers!

17. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Highly recommend!

Had a query with my order. . .reply was almost immediate, and resolved straight away 🙂 Great prices and speedy delivery. Highly recommend!

26. marraskuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you for taking the time to leave such a lovely review.

Saanut 5/5 tähteä

A nice shopping experience.

Local, honest and quick delivery. The picture of the product was accurate and when ordered they arrived promptly. Also it feels good to support a smaller company with quality products.

25. lokakuuta 2024
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thanks to much for your lovely review David, we are pleased to hear you are happy with our service and your purchase 🥰

Best wishes
Maison White

Saanut 5/5 tähteä

Great price

Great price. Great communication. Excellent product

25. lokakuuta 2024
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you so much for taking the time to leave a review

Saanut 5/5 tähteä

Excellent service

Ordered curtains that were hard to get hold of across the internet, they were at a fantastic price and were delivered quickly. Couldnt fault the service in any way, would happily use again!

10. lokakuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you so much for your review, it is much appreciated and we hope to be of service again

Best wishes
Maison White

Saanut 5/5 tähteä

Great first impression

I had a wonderful experience with this company and their customer service agents. Email query was responded to quickly and after registering for their newsletter I believed postage was tracked and free but the website was clear in that paid for postage is tracked. After contacting the team about whether additional pillowcases were also embroidered. The team later confirmed all postage whether free or paid for is tracked. Free postage takes longer to deliver than paid for services. Which makes sense. I bought beautiful Laura Ashley crane embroidered bedding with extra pillowcases. Just stunning. Prices are so reasonable. I saved as least 75.00 on my order. And customer services kindly reimbursed me my postage charge that day for the misunderstanding on postage delivery timescales. Very happy overall and my duvet set arrived promptly on 2nd class RM tracked. I would definitely recommend and order in future.

10. lokakuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thanks for your lovely review Sharon, we're glad we could be of 5* service all round.

Best wishes
Maison White

Saanut 1/5 tähteä

Rude Customer Service

The absolute WORST customer service I have EVER received. I phoned with a query, was spoken to very abruptly by a member of their warehouse team and at the end of the call an insulting expletive was shouted down the phone. The manager I then made contact with, had no interest in making amends.
I found the curtains cheaper elsewhere!!

24. syyskuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you for taking the time to leave a review about your call to our team asking about our discounts.

The expletive ‘knob’ was not shouted at or to you. We are sorry to hear that you still feel this was the case, as explained in response to your emails.

Saanut 5/5 tähteä

Maison White - Excellent

Maison White are excellent and their prices are very competitive. I have placed 2 orders and both arrived very quickly.

4. syyskuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you for leaving a lovely review Sally, we hope you're enjoying your new purchases

Best wishes
Maison White

Saanut 1/5 tähteä

Refused refund even though parcel lost.

Ordered a duvet etc. Got information stating when it would be delivered. Stayed in all day waiting for delivery, nothing arrived. Stayed in the following two days and nothing arrived. I rang the company asking for a refund as the parcel has obviously been lost. The woman was very rude to me and said she was not prepared to give me a refund. She told me that I had to wait 10 working days to see if the parcel did arrive. I explained to her that what I ordered was a present for my nephew's wedding that week and that I could not wait that long. She was quite abusive and refused to pay me back the money that I had paid out, which by the way was quite a substantial amount. Also refused to send out another order. She slammed the phone down when I asked again. Now out of pocket! Got to go out and buy another wedding present! Goodness knows I tried my best to plead to her better nature, but to no avail (I don't think she has one). I know it is not their fault the parcel has not arrived. But neither is it mine. I'm the injured party here, left out of pocket. Would not use this company again. Poor customer service who just puts all the blame on the customer. My only sin, to place an order with them. NEVER AGAIN! AVOID. RUDE AND OBSTRUCTIVE!

12. elokuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Hi Diane

Thanks for leaving a review.

Once again, we are sorry to hear you don’t have your parcel, we have contacted Royal Mail and they have asked for a few more days to allow the parcel to be delivered (feel free to reject the parcel as return to sender). They have confirmed we cannot reroute the parcel. At this point it is not classed as lost as the delivery time frame has not passed.

Edited to add: you haven’t been refused a refund. You were advised we couldn’t offer a refund as the parcel was still within the delivery time frame - and not yet classed as lost.

I understand from your call today this is outside of your expectations.

You opted for free economy delivery, a delivery aim of 5-7 days. We sent your order on Wednesday, last week. There was no set day to be delivered. The first possible day for delivery was Friday, as we sent using the royal tracked 48 service. On Saturday you sent an email claiming the parcel must be lost as you didn’t have it - but there had only been 2 working days since the parcel was sent. You called and spoke to my colleague at 10 am this morning (Monday).

It was explained that we couldn’t see any other information and we would need to contact Royal Mail. You demanded we refund you as we would get a refund from Royal Mail as it was ‘lost’, and that was our problem. It was explained to you that Royal Mail would class it as lost after 10 days, but we would contact them to find out what was happening.

You became irate and was shouting, my colleague explained that she didn’t appreciate you shouting and wouldn’t tolerate the call. You continued to shout so she explained she would need to end the call. And she did. That’s our company policy, it is not acceptable to talk to anyone like that.

You called back and continued to shout at her and then went on to swear at her. This call was heard by numerous other people. At this point you ended the call.

Saanut 5/5 tähteä

all good

all good, good price good delivery

25. heinäkuuta 2024
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thanks for the great review

Saanut 5/5 tähteä

Second time of using them

Second time of using them. Excellent service yet again, and brilliant pricing. Not their fault with the delivery, it was lucky it wasn't bin day as the delivery man left it in our recycle bin! Would certainly use next time if the need arises.

24. kesäkuuta 2024
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank you for your lovely review, we're always glad to see returning customers.

We can add a delivery note to your order so the postie know the best place to leave your parcel.

Saanut 5/5 tähteä

Very efficient service

Very efficient service. Goods posted 1st class. 👍👍👍

25. kesäkuuta 2024
Oma-aloitteinen arvostelu
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thank so much for your lovely review, we're pleased we were ale to help you get your order quicker.

Saanut 5/5 tähteä

Very good experience

Plushie toy and matching book were in perfect condition and the delivery was very quick.

28. toukokuuta 2024
Maison White ltd-logo

Vastaus yritykseltä Maison White ltd

Thanks for taking the time to review your experience, it’s much appreciated

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