Mailsuite  Arvostelua 

DO NOT USE MAILSUITE!!! Total rip off. The advantage paid service is a scam. They do not mention that you cannot track group emails over 50, and that wa my only intent of trying the plan. tried it literally 3 days and descovered it does absolutely nothing they advertised on the plan prior to signing up. Now, they are saying I cant get a refund.. Total rip off.. DO NOT USE MAILSUITE!!!

Jack is the star! Excellent product, with excellent service.

Wow. This all makes sense now. I used Mailsuite's free subscription, and everything seemed fine. It wasn't until they convinced me to pay $11.99 for a subscription that I woke up to discover Mailsuite was no longer tracking my emails and had apparently disabled itself or simply stopped working.

Considering that, I immediately canceled my paid subscription on July 10, 2026. Then, on July 13, 2026, Alejandro emailed me refusing to give me a full refund and had the nerve to send me troubleshooting instructions in Spanish. That was the final straw.

I let him know my bank would be recovering every dime, and they also locked my account down so Mailsuite won't be able to charge me again.

After reading these other reviews, it's clear I'm not the only customer who has experienced these issues.

El servicio está bien. Pero cada vez lo limitan más y suben los precios de los planes.

They keep charging even when the software doesn't work as intended. Free plan is just a sham, so try something else before trying Mailsuite.

UNRELIABLE! deceiving, scamming users into believing the recipients open your emails when in reality it's just counting your own clicks over the very email you sent.
DON'T INSTALL IT.

The support team is not answering me. We have reached out countless times. We spun up a new email, and the service was not working properly. They used to have good support. Dozens of requests later, no answer! Nada… zip. It is mind-boggling. This going on for months.

This company canceled me and would not give me any explanation. Very poor service. They will not answer me from their website nor linkedin. I would not recommend them to anyone.

Not worth it.
Very limited features

funziona abbastanza bene, non si capisce per quale motivo da 71 euro all'anno debbano aumentare del 40% a 99 euro

assistenza clienti inesistente, ho cancellato il mio account non ho modo di parlare con loro ma continuano a prelevare i soldi mensilmente

Edit 03/18/2026:
After updating my review to 5 stars when I was told the issue had been fixed, I’ve noticed the behavior has started reverting again. The reply function is slowly going back to replying to the reminder email instead of the original recipient.

I’m hoping this is just an inconsistency or partial rollout issue, but it’s concerning given the previous communication. I’ll continue monitoring and update again if it stabilizes.

Edit 02/16/2026 Only a few days after I wrote the review (yet 7 months after I reported the issue) I recieved an email stating it was actually a bug that has been corrected. Updated to 5 stars. Original review below - "I’ve been using Mailtrack on the paid version and overall it’s a great tool. The tracking and reminders work well and it’s been very helpful for staying on top of emails.

However, they recently changed how the reply function works when you click “Reply” from an email reminder. Instead of replying directly to the person I’m being reminded to email, it now replies to the reminder email itself. That means I have to scroll up to the original message, click the three dots, and find “Reply All” manually. It’s a small change, but it adds unnecessary friction every time.

I contacted support and was told this was an intentional change, not a bug, and that there are no plans to revert it. That’s disappointing, especially for paid users.

I still think it’s a solid product, but this workflow change is a nuisance. If I come across another service that handles this better, I’d seriously consider switching."

Mailsuite provides reliable tracking emails and effective campaign options. However, its support is inadequate when required.

I have just uninstalled mailsuite ... Was actually pretty happy until it hijacked my email, and I was unable to send anything out until I had 'enabled' a bulk feature. After a lot of digging, I find that this would have put me on a higher monthly subscription rate. I am very anti any company using dark patterns to trap consumers, and this is right up there. Poor show, mailsuite.

Used to be decent now you have to pay for even the most basic thing

Used to be a decent service, now nothing more than a money-grab. they consistently remove features away from the free plan, moving it over to the paid plan, and have also increased the cost of the paid plan, going from a $9.99 monthly option, to now nothing aside from a $19.99 monthly option. I had original considered upgrading but after these recent changes, I have no interest in enabling this behavior by paying and have decided to switch to other services.

It does what it's supposed to. It's just expensive for a little info, and they're incredibly harassing. Every other day you get an email saying your email hasn't been read, which is a bit annoying.

I do not recommend Mailsuite. In my experience, they will take your money when you upgrade and later downgrade your account to the free plan, essentially stealing. When you try to contact them, it says only paid accounts can contact them. When you send emails to every email address they have, no response. It is a scam. That was my experience with one account; on a separate account, I paid to upgrade, and it failed, but still charged me, and the error said to contact their upgrades email; no one ever responded. I had to go through PayPal to get refunded. I do not recommend it based on my multiple bad experiences

Mailsuite (free or paid version) will not load, it loops, but works on other Gmail accounts on the same browser. Mailsuite ignored my requests for assistance.

Great product, when it works.

But unfortunately I have been getting error messages when trying to connect my Gmail to Mailsuite and have been trying to contact their support since MAY, even upgraded my plan to their advanced plan to get better support and cannot get a single reply.