Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I First came across Mail bakes last year .Since then I think I have sent quite a few to family & Friends each one has been amazing and bought huge smiles to there faces These cakes are amazing & First... Näytä lisää

Saanut 5/5 tähteä

Have used several times to send to friends for birthdays. They are always surprised, happy and love idea, something different and say delicious, though have never left any for me to sample.

Saanut 5/5 tähteä

Absolutely fantastic service. I couldn’t see a card for my new grand baby being born and Millie was just so helpful. Even when I thought I’d put the wrong delivery address in they confirmed I hadn’t.... Näytä lisää

Saanut 5/5 tähteä

“Omg this is so cute, I didn’t know they gift cakes like this and they tasted so delicious” - she said This purchase was definitely worth it as the recipient is happy and the prices are reasonable... Näytä lisää

Yrityksen tiedot

  1. Lahjatavaraliike
  2. Leipomot

Yrityksen kirjoittama

At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

4 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 26 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Tip Top Tasty service

Tip top service. The recipient was delighted with her tasty cakes. First time using this company; it won't be the last

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Glad I Found This .

I First came across Mail bakes last year .Since then I think I have sent quite a few to family & Friends each one has been amazing and bought huge smiles to there faces These cakes are amazing & First class along with delivery .Shall be ordering plenty plenty more and value for money cakes speak for themselves 110% perfection. One Very Happy Customer.

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Didn’t arrive on time due to the post…

Didn’t arrive on time due to the post office failing to deliver supposably did email after it hadn’t arrived a week later. No offer of refund magically it was delivered the same day. So it went in the bin as who wants cake that’s been in a post office sorting room for a week. I wouldn’t recommend

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Mailbakes-logo

Vastaus yritykseltä Mailbakes

Hi Nicola,

Thank you for taking the time to leave your feedback.

I completely understand how disappointing that must have felt, and this isn’t the level of service we aim to provide.

We’re really sorry to hear about your experience and understand your disappointment with the delivery timing.

We have looked into this on our side and can confirm that the courier attempted delivery on three occasions, after which the parcel was held and later collected as per their process. We have also requested a little more information from you so we can fully review the case and ensure everything is properly looked into.

We truly appreciate you sharing your feedback with us, and we are always working with our delivery partners to improve the experience for our customers.

Kind regards,
MailBakes Team

Saanut 1/5 tähteä

Terrible customer service after missing item from order

missing item from order, emailed multiple times and no response, poor customer service, wouldn't use again

18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Mailbakes-logo

Vastaus yritykseltä Mailbakes

Hi Brad,

Thank you for taking the time to share your feedback.

I’m really sorry to hear about your experience, especially with an item missing from your order. I completely understand how disappointing that must have felt, and this isn’t the level of service we aim to provide.

I’m also very sorry if it seemed like your emails were not being responded to. We’ve checked our system and haven’t been able to find any messages from your email address, so we’ve reached out to you directly just to check if a different email might have been used. We just want to make sure nothing has been missed on our side.

Please know that this is important to us, and we’re here to help get this sorted for you as quickly as we can.

Kind regards,
MailBakes Team

Saanut 1/5 tähteä

No response whatsoever to multiple…

No response whatsoever to multiple emails I’m afraid. I still don’t know at which address my order will arrive. So disappointing especially after a more than adequate timeframe was given.

16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Mailbakes-logo

Vastaus yritykseltä Mailbakes

Hi Pat,

I’m really sorry to hear about your experience and the frustration caused by not receiving a response or clarity on your delivery details.

We have already sent a request to gather the necessary information for your order so we can look into this properly and make sure it gets resolved as quickly as possible. If you could also check your inbox and spam folder in case our messages have landed there, that would really help us move things forward.

We completely understand how disappointing this must feel, especially after waiting longer than expected, and we’re here to get this sorted for you.

Kind regards,
MailBakes Team

Saanut 5/5 tähteä

Great for Birthdays…

Have used several times to send to friends for birthdays. They are always surprised, happy and love idea, something different and say delicious, though have never left any for me to sample.

16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing

Amazing! Such a great idea and the cake was delicious! I had a little hiccup with my delivery date (my fault!) but the team happily reassured me and the cake card arrived in time. My friend was really happy. Thank you to Millie and the team x

11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nice presentation and cake

The cake arrived on the date I requested. The box looks really cute, with the card I chose stuck to the front of the box. The cake arrived on Saturday and I was going to gift it the next Wednesday. It held out just fine and tasted great even after a few days in the fridge. I would definitely recommend this company.

11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

“Omg this is so cute….

“Omg this is so cute, I didn’t know they gift cakes like this and they tasted so delicious” - she said
This purchase was definitely worth it as the recipient is happy and the prices are reasonable!. Also made a mistake with my delivery address, and the customer care were quick to help me rectify it.

Highly recommend 💯

6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Two-slice cake Card

I ordered a two-slice cake with a personalised Mother’s Day message, and overall I was really pleased with the experience. The delivery was right on time, which is always a big plus, especially for a special occasion like Mother’s Day.

The cake itself was a lovely combination of flavours. The vanilla & lemon slice was light, fresh, and perfectly balanced—not too sweet, with just the right citrus touch. “The Bruce” slice, on the other hand, was rich, indulgent, and a great contrast to the lighter option. Having the two different flavours worked really well and gave a nice variety.

The personalised message was clearly presented which added a thoughtful, special touch that made the gift feel more meaningful.

Overall, great quality, delicious flavours, and reliable delivery. I’d definitely order again for another occasion!

14. maaliskuuta 2026
Oma-aloitteinen arvostelu

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