Air Greenland Arvostelua 

Niels Christian i kundeservice redede dagen, med god, hurtig service

Air greenland closed airport on american toursit and not refunding air greenland domestic ticket . Its scam that you call toruist in country and then close international airport on them and take there prebook money. I complaint many time in there website . They didnt even acknowledge one ticket for 1 month or so. So bad ethics and scamming country and airlines. They are charging 400 $ one way one hour flight that is scam as well just rip off passengers . They dont even have 1800 toll free number to call them and online they dont even reply. Very bad service toruist should keep in mind that air greenland can scam you dont prebook ticket with them .

God service og afgang og ankomst til tiden.
Der er mad, drikke og bagage med i prisen.

On a positive note we left Nuuk airport only an hour or so late - which is apparently pretty good for Air Greenland. We flew Nuuk to Copenhagen in Air Greenland’s Premium class. What a shame. This airline has (with the exception of Turkish Airlines), the best intra-Europe business class we’ve ever flown. Ever. The hard product is superb. It is 100% fit for purpose, the catering was excellent BUT in some misguided attempt at ‘equality’ - they have dumbed it down. So. No priority check-in lane, no lounge at Nuuk airport - just in with the hordes. No fast-track at security (given they only had one machine functioning not sure how they’d do that). Then, no priority boarding - again, it was only by virtue of thinking ‘that sounds positive’ when they started announcements in Greenlandic and heading straight to the gate area that we made it on the plane ahead of the 300 odd other passengers - it would have been easy enough to welcome the 40 odd Premium passengers to board first - so please don’t blame this on the airport. We paid a lot extra to avoid scrums and were disappointed. We boarded in the middle of the plane and got to turn left instead of right - again, could have had a separate airstair for Premium. Once onboard, the seating is 2-3-2 - head for the 2s if you are a couple and if you can select Row 1 - grab it - significantly more leg room and no-one to recline their seat into you. The seats were very comfy, the recline (6 inches) was great, the food was great - BUT there was (literally) one (so no actual) choice - beef. It was superb. Again with the equality issue - the ‘drinks menu’ is basically the inflight magazine - one page is all inclusive drinks for all passengers, the following page is ‘drinks anyone can buy, but are inclusive for premium passengers’ - just cheapened the whole experience - why not print both pages separately and have it (without all the prices) in the ‘Premium’ class seat pocket. The inflight amenity bag was useful - mask, airplugs, headphones, socks (included for premium and at a cost for the rest) - nothing flash but functional. I used my Airfly and Airpods and it worked perfectly with the IFE. Wifi is also free for Premium passengers and provided good connectivity for the whole flight. The movie selection was fabulous. BUT then we arrive into Copenhagen airport and the wheels metaphorically fall off again. There was a delay with the airstairs (please - it’s a 5 hour flight - spring for a jetbridge why don’t you) - and no priority debarkation for Premium (you could get a separate airstair if you must use them, at the front of the plane and a separate bus as Turkish Airlines have) Once again we’re all equal (which is incorrect as we paid a lot more for the ‘privilege’ of flying Premium.) So it was open-slather getting off the plane and into the airport on a packed bus. Then - one of our bags came out first and the other was almost last… which meant a delay getting to the hotel included in our expedition cruise - and another queue. So if Air Greenland is listening. STOP messing about with “Premium” and call your product what it is ‘BUSINESS’ and then fix it. Priority check-in, priority bag tags, priority boarding, priority debarkation. You have a stunning, well designed, hard product in brand new planes, but you’ve dressed it down so far and come up with non-standard nomenclature for it. It’s like the USA calling domestic business class ‘First’. Were it not for those glaring deficiencies, this would have been 5 stars, if not 5 stars Plus. The highlight of Greenland for us was Ilulissat - undoubtedly, but can’t imagine going to Greenland again until Air Greenland takes these comments onboard.

Alt fungerede som det skulle. Venlig og smilende besætning. God oplevelse.

Service mined,positiv og hurtig medarbejder 👍

Efter udfordring med flyaflysning i juli måned var det nu til en erstatningsrejse 21/8 til smukke Grønland🇬🇱
Alt gik efter planen og oplevede god service og professionelt personale hele vejen tur-retur 👍
Flypersonalet var særdeles gode og spredte en god stemning ❤️
Så alt en en rigtig oplevelse og vi kommer helt sikkert tilbage til Grønland med Air Greenland 👍

Altid venlig betjening og hjælp.
Får altid en god oplevelse og en rejse, hvor sikkerheden er i top👍

I september 2024, bestilte jeg flybiletter til 5 personer fra Billund til Nuuk og retur fra onsdag til onsdag. I november blev vores flybiletter ændret med afgang tirsdag til hjemkomst torsdag. En udvidelse på 2 dage. Flere dage på Grønland er jo ikke at foragte, men vi skulle så også lige booke ekstra dage via Airbnb. Men få dage før afgang fra Billund, blev hjemrejsen ændret til afgang om onsdag. Så nu fik vi en dag mindre…
Og ikke nok med det, så blev vores afgang fra h.h.v. Billund og Nuuk ændret 5 gange, med meget sen besked på mail om aftenen før hjemrejsen fra Nuuk.
Denne ændring skyldes så manglende udførelse af sikkerhedscheck i Nuuk, så vi måtte en tur omkring Kangerlussuaq, for at blive sikkerhedstjekket til international flyrejse….så fik vi da set denne lufthavn igen igen….
Jeg er meget forundret over, at Airgreenland har så mange udfordringer med deres flyrejser.
Jeg er godt klar over, at vejret kan være en faktor, men det har det ikke været på denne tur.
Og at vi så måtte vente i over en time på at få vores bagage ved ankomst til Nuuk, er igen en bevis på, at der ikke er styr på tingene.
Vores kufferter kunne ikke komme på båndet, da båndet var fyldt op med kufferter, hvor ejerne var kommet tidligere, og ikke var i lufthavnen….
Og det er under al kritik, at Airgreenland ikke svarer på mails og direkte henvendelser, bl.a. om speciel kost til levering på flyet…
Jettime, som vi fløj med, har vi kun rosende ord til overs for.
Men Airgreenland skal stramme gevaldigt op…
Hilsen en familie på 5….

Magen til elendig service skal man lede længe efter. Først ændrer de mine flydatoer, så jeg mister to hele dage af min rejse. Deres løsning var at afbestille min rejse og ellers ingen form for kompensation. Som om det ikke var nok, må man hænge i røret i 20 minutter, før nogen overhovedet tager telefonen. Og til sidst får man den “bonus”, at man som dansker bliver straffet med en regning på 100 kr., bare fordi man har været så dum at ringe til deres kundeservice fra sit danske nummer fordi man ringer udenfor EU. Det er naturligvis også for egen regning.

👍nårJettime leases ind af Air Greenland for at mindske puklen af passagerer der hober sig op i Nuuk og Kangerlussuaq. Jettime har ikke nær det infotainment system som Tuukaaq, men de er simpelthen så søde, proffesionelle, menneskelige og rare at flyve med. Så ros for at Air Greenland har valgt at lease Jettime.

The staff were lovely, the plane was clean and the seats fairly roomy

Strategi er forsvundet hos Air Greenland. Eller skal man kalde det Air Greenlate?

Fantastisk god service hele vejen.
Dog er lufhavnen i Nuuk udforet med den trafik, der opstår i "klumper"

De er meget uprofessionelle, og lyver tilsyneladende. Selskabet har ændret vores afrejsedato, hvilket betyder en markant ændring i vores rejse, med at vi nu skal bede om en ekstra fridag, ligesom der skal bekostes en ekstra overnatning. Vi har ringet til kundeservice i Grønland for at få dem til at hjælpe med at betale for den overnatning deres ændring har medført, og de har bedt os ringe til Air Greenland i Kastrup. Det har vo gjort to gange hvor de har lovet at ringe tilbage, men ikke gjort det. Næste skridt er at troppe op derude på mandag, og blive der indtil denne dialog er færdiggjort.

Det er altid en fornøjelse at flyve med Air Greenland. Kabinepersonalet er altid smilende og hjælpsomme. Air Greenland er gode til at fastholde deres personale og som kunde, betyder det rigtig meget. Jeg vil til hver en tid, vælge Air Greenland, når jeg skal til Grønland. Jeg rejser en del pga. af mit arbejde og hos Air Greenland, oplever jeg en ægte interesse i deres kunder. Jeg har rejst med dem igennem 24 år og 5-6 gange om året.

Very nice persons with very much patience and a good stay in the next hotel

I booked flights from Ilulissat to Nuuk and from Nuuk to Copenhagen, but the journey was very disappointing. The flight from Ilulissat was delayed by about 50 minutes, and to make matters worse, my baggage was lost and left behind in Ilulissat. In fact, everyone on my flight experienced lost baggage.

How can it be acceptable that the flight is delayed and then all passengers lose their luggage? On top of that, the service was poor and unhelpful.

This experience has left me so frustrated that I no longer wish to visit Greenland again.

Alle var rar venlige nemt at komme ind og ud af flyveren, det var kun bagage, det tog lang tid om at komme