I recently purchased a 20” Deer e-bike, and all their advertising and website pictures show the Deer with a Kenda tire or a tire with a fluorescent safety stripe on the sidewall. Well I got neither ty... Näytä lisää
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Don't do it. The customer service sucks. From buying the bike, and getting free shipping they sneakily charge a shipping insurance fee. Then they recommend parts to get with the bike that don't eve... Näytä lisää
I’ve been extremely impressed with my Magicycle Cruiser Pro. This bike feels solid, smooth, and very well built, and it handles my weight with no problem. The ride is comfortable, stable, and p... Näytä lisää
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I love my Magicycle Deer step-over full suspension Ebike SUV! Being over 70 years old cruising around with my dog riding with me turns heads. It could be the Lime Green color of my ebike or this old m... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
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3095-200 E Cedar St, Ontario, CA, 91761, Ontario, Yhdysvallat
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- kitty@magicyclebike.com
- magicyclebike.com
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234 arvostelua
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Just wanted to share my experience 2 years into it.
Just wanted to share my experience. I bought a Deer 20 more than a year ago. The sale was online and it went smoothly, since then I have bought some micellanious bike part andl the team has guide me trought the correct parts.
I enjoy the bike, I think it has more power than I need, climing step road 40deg ups is a breeze. However the battery is not close to the 80miles they claim. I did get about 40+ miles riding at an avrg speed of 18mph. (I'm about 160). So that's just a bit of my experience with the bike.
Unfortunately, after a year and a half my battery started having some issues, where it would shut off when it reaches 50%. The bike would not turn on after that. You will need to charge it or pull the battery out. That would give you some miles before the bike shut down again.
So here comes the customer service, to be honest I read mix review about the CS at MC, so my expectation were low. After I contact them at first their was a misunderstanding about the warranty of my bike specially the battery. After a few emails about the issue I was having, diagnostic, sending them pictures and videos, they actually came trough and diagnosed it as a circuit trouble on the battery. I did receive a new battery, did had to pay for shipping cost which is totally fine for me. I wanted to say the my customer experience was great I'll give them 5 out of 5. Is is not just because they send me a new battery but because Dory was very tentative and polite when we went trough this process.
What I like about the bike: the torque and power, comfort and sleek look.
Whay I dislike hence the 4 star is the battery pct on the display is not accurate. It might read 20pct after a ride, you turn it off and back on and the display will show 60pct. I know it's hard cause when's the motor pulls for power or amps it might drain the battery faster but if at steady when not pulling power the battery level should go back up, and not when you turn off and on your bike.
As for my issue I'm on an early stage, of trying the new battery, since is winter now haven't done much riding, but it has gone down to 20pct and bike does not shut down abruptly.
Thanks.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hello Ken
Thank you so much for taking the time to share such a detailed and thoughtful review of your experience with the Deer 20 e-bike. We truly appreciate you not only choosing our product but also trusting us with additional parts and support over time.
We’re thrilled to hear how much you enjoy the bike’s torque, power, comfort, and sleek look—especially that it makes climbing steep roads feel like a breeze! It’s also very encouraging to know that, despite some initial concerns, your experience with our customer service team was positive and attentive.
Regarding the battery performance and the accuracy of the percentage display, we sincerely appreciate your honest feedback. While this is a common characteristic of many e-bike battery systems, we are continuously working with our engineering team to improve the consistency and accuracy of battery indicators in future models. Your input is invaluable in this process.
We’re glad to hear the new battery is performing well so far, and we hope it continues to support many more smooth and enjoyable rides ahead—especially once the weather warms up!
If you ever have further questions, suggestions, or need assistance, please don’t hesitate to reach out. We’re here to help.
Sincerely,
Magicycle support team
Prompt and professional reply.
Prompt and professional reply.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Elmer,
Thank you so much for taking the time to share your wonderful feedback with us and for your kind words! We are delighted to hear that you had such an enjoyable experience at Magicycle. Your satisfaction is our greatest reward, and we truly appreciate you highlighting our efforts.
Please feel free to contact us for assistance.
Happy riding!
Sincerely,
Magicycle support team
Great product and customer service
First off, I was scared to death to buy something online. So many scams out there. I purchased the bike and accessories. I noticed a day later that the bike had went on sale. I got in touch with the customer service. They reviewed my purchase and refunded me the difference from the sale price from the original price. Then I purchased more accessories for my bike. One of the accessories was broken when I received it. I took a video emailed it to them and they replaced the item with no charge absolutely reputable trustworthy company and the bike is awesome. Very high-quality and comfortable. I enjoy my new electric bike and all the accessories. Thank you so much magicycle…
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Angeline
Thank you so much for sharing your wonderful experience! We truly appreciate your trust in us, especially when buying online can feel uncertain sometimes.
We're thrilled to hear that our customer service team could quickly help with the price adjustment after the sale, and that we were able to smoothly replace the damaged accessory for you. Providing honest, reliable service is our priority, and your feedback confirms that we’re on the right track.
Most of all, we're so happy that you're loving your Magicycle bike and the accessories!
Enjoy every ride—we're here if you need anything. Thanks again for your kind words and support!
Sincerely,
Magicycle support team
deer step through 20"......love it
i bought a deer step through and only had it 30 days. i heard a grinding noise in the motor. i took it apart and found multiple things wrong. a clip came off and tour all 3 gears teeth off of a few. i took photos contacted the company....i was like ok here we go lets see. they asked for photos and a video and got back with there tech. they said i need a new hub it was $60 shipping i thought that was a little high. then it was out of stock then i had to wait till the manufactured produced more. that took a month it was shipped with tracking and i had great communication with the warranty customer service. let me tell you after i got what i needed i seen why. they shipped me an entire rear bike rim completely ready i was shocked just put the rim on and done. thats why shipping was a little high they send me the entire rim and all from china. as my experience go for it i love the bike and i pit 160 miles on it now. to cold to ride now but i will be stacking the miles up this summer and i bought me a nice bike rack on market place i love my purchases! go for it im not a computer or AI or somebody getting paid to write fake reviews!
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hello J W
Thank you for sharing your experience in such detail! We're delighted to hear that the issue was resolved to your satisfaction and that you're happy with both the service and the product in the end. From your account, it's clear that although there were some minor hurdles along the way—such as the wait for parts and the shipping cost—our support team is responsive, communicates well, and ultimately provided a solution (sending a complete, pre-assembled rear wheel) that exceeded expectations.
Wishing you many happy rides ahead! We hope once the weather warms up, you'll be back on the road, enjoying every mile. Thank you so much for your support and for taking the time to share your story!
If you need further assistance, please don't hesitate to contact us!
We are here to help!
Sincerely,
Magicycle support team
My experience has been great
My experience has been great as they are on point with their communication each morning without fail they will reply to your email.
Magicycle, has great customer service and I would highly recommend buying a bike and having any kind of warranty issues don't they're very prompt and quick that deal with any problems that arise.
Thank you so much
Magicycle
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Jason
Thank you so much for taking the time to share your wonderful feedback! We are truly delighted to hear that you've had a great experience with Magicycle, especially regarding our morning communication and customer service.
It's our commitment to ensure every customer feels supported, from prompt email replies to handling warranty matters quickly and efficiently. Your recommendation means a lot to us and motivates our team to keep delivering the same level of care.
Should you ever need anything in the future, please don't hesitate to reach out—we're always here to help.
Once again, thank you for your trust and for choosing Magicycle.
Sincerely,
Magicycle support team
Great job on assisting me with…
Great job on assisting me with knowledge of the bike I ordered!! Very friendly and polite. Would recommend them to everyone!!
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Jim,
Thank you so much for taking the time to leave such wonderful feedback!
We are thrilled to hear that you had a great experience and that you're happy with your new bike! Helping customers like you is the best part of our job.
Enjoy your rides, and we look forward to serving you again in the future!
Please feel free to contact us for assistance.
We are here to help!
Sincerely,
Magicycle support team
Ocelot Pro is the way to go!
I have been riding my Ocelot Pro for about 18 months and have put 1600 miles on it riding on both pavement and dirt. I live in Arizona, so I ride in the desert on rough, dirt roads quite a bit. Two flat tires are the only issues I've had. I love the bike, and it allows me to go where no non-e bike could go. When I had a question, the folks at Magicycle were quick to respond. I'm a happy rider!
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Barry
Thank you so much for taking the time to share your detailed and wonderful experience with your Ocelot Pro! We are absolutely thrilled to read your review.
It's music to our ears to hear that you've been confidently riding your bike for 18 months and an impressive 1,600 miles! We designed the Ocelot Pro to handle adventurous spirits like yours, and it's fantastic to know it's been a reliable companion on both Arizona pavement and those demanding desert dirt roads. Conquering terrain that would stop a non-e-bike is exactly the freedom we hope our bikes provide.
We're delighted that our team at Magicycle could provide you with quick and helpful support when you needed it. Our customers' satisfaction is our top priority.
Reading that you are a "happy rider" is the best compliment we could ever receive. Thank you for choosing Magicycle, and please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Best electric bike on the planet with…
Best electric bike on the planet with the best customer service
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Robert,
Thank you so much for taking the time to leave such a wonderful review!
Thank you for the amazing praise! "Best electric bike on the planet with the best customer service" is what we work tirelessly to achieve. We'll share your wonderful words with our entire team—they'll be thrilled to hear it. Your support means everything to us!
Please feel free to contact us for assistance.
We are here to help!
Sincerely,
Magicycle support team
My Magicycle Deer is my third ebike and head and shoulders superior to the first two. Comfortable, reliable and a really good looking bike.
My Magicycle
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Steve
Thank you so much for taking the time to leave such a wonderful review!
We are thrilled to hear that your Magicycle Deer is your favorite ebike yet, especially given your experience with two others. Reading that you find it "head and shoulders superior" in comfort, reliability, and style is exactly what we strive for.
Our team works diligently to create ebikes that are not only high-performing and dependable but also a joy to look at and ride.
We are incredibly grateful for your business and your strong recommendation. Enjoy the rides!
Sincerely,
Magicycle support team
Great product and even better cusomer…
Great product and even better cusomer service!
19. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Chuck
Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear that you love the product and that your experience with our customer service team was positive. Our team works incredibly hard to ensure everyone feels supported, and your feedback means the world to us.
We look forward to serving you again in the future!
Sincerely,
Magicycle support team
Excellent customer service!
The customer service is awesome, all the way from china and they will respond as if they were down the street from you. Very professional and knows how to take care of their customer. (I usually read these reviews and wonder if it’s real and yes, I’m real🤙🏽)
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Kela
hank you for taking the time to share such wonderful feedback and for your kind words about our service.
We are delighted to hear that you felt well taken care of. Our goal has always been to make every customer feel valued and supported, no matter the distance. Your comment about us feeling "down the street" is exactly the experience we strive to create.
We truly appreciate you confirming that our efforts are real and making a difference. It was a pleasure to assist you!
Sincerely,
Magicycle support team
Excellent comfortable bike quite…
Excellent comfortable bike quite impressed with the power for hill climbing I live in a remote little town with lots of back road I do all my fishing and hunting while sporting a trailer
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Larry,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are enjoying your Magicycle and that it has met your expectations.
Our team works hard to create a great riding experience, and feedback like yours makes it all worthwhile. Welcome to the Magicycle family, and we wish you many happy adventures ahead!
Sincerely,
Magicycle support team
Fast, correct, effective support
Quick support and had the information I needed. I had my bike stolen and needed the serial number to verify it when recovered from the police. They had the information and responded quickly.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Hi Bill,
Thank you so much for your kind words! We're truly sorry to hear about your bike being stolen, and we're glad our team could quickly provide you with the serial number to assist with the police report. We hope your bike is recovered soon—please don’t hesitate to reach out if you need any further assistance.
Sincerely,
Magicycle support team
Broken rack
Had a problem and with a broken bike rack. Part was really not avaliable for sale. After a n email with magicycle support I was able to buy a new rack. Bike was not usable for me with broken rack but now I will be able to use it again. Thanks magicycle support for your help. A four year rider of your bike with no other problems. Great bike.
Thanks magicycle support.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Dear customer,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about the issue you had with your bike rack, but we're very glad our support team could help you get the replacement part you needed.
Hearing that you’ve been riding with us for four years with no other issues means the world to us—that’s exactly the kind of reliability and enjoyment we aim for with every Magicycle.
We really appreciate your kind words and your loyalty. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.
Sincerely,
The Magicycle Team
Magicycle Cruise Pro.
I am a 74 year old male and recently purchased a Cruiser Pro Magicycle bicycle. So far I have ridden it 250 miles and find it to be outstanding. The power is impressive and the battery range is good. I have owned 10 e-bikes in the last 10 years and think the Cruiser Pro is the best one even though it costs much less than any of the others.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Dear customer，
Thank you so much for taking the time to share your wonderful experience with the Cruiser Pro! We are truly delighted to hear that you are enjoying the bike and finding it outstanding in both power and battery range.
It means a lot to us coming from someone with your depth of experience—owning 10 e-bikes over the years certainly makes you an expert! We’re especially proud that you consider the Cruiser Pro to be the best one, even compared to higher-priced models. Providing excellent performance and value is exactly what we strive for.
We’re thrilled that the bike is helping you stay active and explore with confidence.
If you ever have questions or need support down the road, please don’t hesitate to reach out. We’re here to help.
Sincerely,
The Magicycle Team
Magicycle Bike has exceeded all…
Magicycle Bike has exceeded all expectations. FROM CUSTOMER SERVICE TO PRODUCT.
AMAZING EBIKE. EVERYTHING THEY SAY IT IS.
8. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Dear customer,
Thank you so much for your amazing feedback! We’re thrilled to hear that your Magicycle bike has exceeded your expectations and that you’re enjoying every aspect of it—from our customer service to the product itself.
At Magicycle, we strive to deliver high-quality eBikes and exceptional support, so your kind words truly mean the world to us. If you ever need anything or have questions, don’t hesitate to reach out. Happy riding!
Sincerely,
I love my Magicycle. Both of them!
I purchased my first Magicycle ebike, a Deer step-thru in December of 2023, from a retailer, Electric Bikes of Arizona, in Peoria. I went with the Deer model because I wanted a full suspension ebike that was good and rugged. I'm 67 years old, and don't do any crazy off-road riding, but a lot of the trails we ride on in AZ are gravel or dirt, with moderate hills. The Deer handles the riding I'm doing with ease and comfort. The full-suspension makes such a big difference over ebikes with no suspension, or just front suspension.
In addition to riding in Arizona in the winter months, I live and ebike in Wisconsin the rest of the year. All of our riding in Wisconsin is on paved trails and roads. For this riding, I did not feel I needed all rugged features of the Deer. I wanted something lightweight, but solid, well-built, and with adjustable handlebars. I wanted to be able to raise the handlebars and tilt them toward me a bit, for a little more ease of riding. I did look into other brands, but many of them had little or no handlebar adjustability. All of them were over 85 pounds. I found that Magicyle's CT-1 bike had the features I wanted, and is only 54 pounds! I love the CT-1 as much as the Deer. I'm so glad I found Magicycle!
3. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Dear customer,
Thank you so much for taking the time to share your kind words—we truly appreciate it!
We're thrilled to read about your wonderful experiences with both your Magicycle Deer and CT-1 e-bikes! Your detailed review perfectly captures why we design our bikes with real-world riders in mind.
Your story is exactly why we do what we do - creating e-bikes that adapt to different terrains and riding styles while remaining accessible. At 67, you're living proof that age is just a number when you have the right equipment!
We're also pleased to hear about your positive experience with our partners at Electric Bikes of Arizona. Should you ever need assistance in either state, our support team stands ready to help.
Sincerely,
My mistake, they fixed it.
I made a mistake and ordered the wrong size bike. Dory jumped into action and solved the problem, before the ship date. We received our bike soon after, and all went well!
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Dear customer,
Thank you so much for taking the time to share your kind words—we truly appreciate it!
We’re thrilled to hear that our support team was able to quickly resolve the sizing issue before shipment, and that you received your bike without further delays. At Magicycle, we always strive to turn potential hiccups into seamless experiences, and it’s wonderful to know we succeeded in your case.
Enjoy your rides, and please don’t hesitate to reach out if you ever need anything in the future. We’re here to help!
Sincerely,
They fixed my bike!
The agent I worked with gave me step by step instructions on how to fix my bike and it worked. Thanks for the help!
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Dear customer,
Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear that the step-by-step instructions helped you fix your bike successfully. Our team always strives to provide clear and practical assistance, and it’s wonderful to know we could make a difference for you.
If you ever need further help or have more adventures to plan, don’t hesitate to reach out. We’d love to assist you again!
Sincerely,
love it
Go anywhere I would on a short trip in my car on the bike instead - Love the exercise, Balance and Wind in my face
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magicycle
Dear customer，
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear how much you’re enjoying your Magicycle—it’s fantastic that you’ve embraced the freedom, exercise, and pure joy that riding brings.
We truly appreciate your loyalty and trust in choosing Magicycle for your adventures. If you ever need anything or have questions, our team is always here to help. Keep riding and inspiring others—we’re cheering you on!
Sincerely,
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