EDIT I contacted the company and had an immediate response… They have now cancelled my unknown subscription and no further orders will be sent. Thank you. I have ordered twice before and been... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Can’t Cancel Subscription &No Responce. I bought Magic Wipes three months ago and somehow ended up on subscription I never meant to join I’ve tried multiple times to contact the company to cancel it... Näytä lisää
Yritys on vastannut
Cancelled my subscription months ago received another two orders and charged for been sending emails no one replies just been charged again today
Yritys on vastannut
I’m really happy with my magic wipes. I put one straight to use after my shower,it looked sparkling even the silver.They are a brilliant size to leave a thorough clean and dry shower as they absorb al... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Magic Wipe! Trusted by 100,000+ customers, our MagicWipe™ cloths deliver streak-free cleaning with minimal effort. We're aware of recent shipping delays and sincerely apologize. Our team is working hard to improve delivery times. For any questions or concerns, please reach out to support@magicwipe.com - we're here to help and committed to your satisfaction. Thank you for choosing Magic Wipe. The MagicWipe Team
Yhteystiedot
3,4
Keskitasoinen
207 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Magic Wipe
Dear R.Adam
We are not a scam. Please share your order number and details of the issue so we can assist you and resolve this as quickly as possible.
Best regards,
Your MagicWipe Team
Unauthorised order and payment taken
EDIT
I contacted the company and had an immediate response…
They have now cancelled my unknown subscription and no further orders will be sent. Thank you.
I have ordered twice before and been very happy.
However, I have just received an email saying I have another order on the way #150701 with payment pending that I DID NOT MAKE . I have not knowingly subscribed to anything. And I am desperate to know how to stop this from happening again.
I do not need any more cloths. And I certainly cannot afford for any more money to be taken!!!!
Please help and remove me from the subscription with immediate effect.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Dawn Lloyd-Grimes
We’re very sorry for the confusion and inconvenience caused.
When placing an order, there is an option just above the “Add to Cart” button to choose between a one-time purchase and a subscription. It seems this may have been selected by mistake, which is why the order was placed as a subscription.
However, please don’t worry — we have now cancelled both your subscription and the recent order, and a full refund has been issued. You will not be charged again going forward.
If you need any further assistance, please don’t hesitate to reach out — we’re here to help.
Best regards,
Your MagicWipe Team
Cancelled my subscription months ago…
Cancelled my subscription months ago received another two orders and charged for been sending emails no one replies just been charged again today
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Lorraine Oneill
We’re very sorry for the inconvenience caused.
There must have been a system error. Your subscription and the recent order have now been fully cancelled, and a refund has been issued. You will not be charged again going forward.
Due to a high volume of orders, we are currently receiving a large number of emails, which can sometimes delay our responses. However, I have also forwarded your case to our customer service team to ensure everything is handled properly.
Thank you for your understanding.
Best regards,
Your MagicWipe Team
Great size for a great job!
I’m really happy with my magic wipes. I put one straight to use after my shower,it looked sparkling even the silver.They are a brilliant size to leave a thorough clean and dry shower as they absorb all the water.They wash really well.They arrived well packaged and within the delivery time frame.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Christine
Thank you so much for your lovely feedback!
Thanks again for your support — it truly means a lot to us!
Best regards,
Your MagicWipe Team
Satisfied with first delivery but keep…
Satisfied with first delivery but keep sending more UNWANTED
Please STOP sending
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Barbara Martin
We’re really sorry for the frustration caused and appreciate you bringing this to our attention.
After checking your order, it looks like the subscription option was selected at the time of purchase. However, please don’t worry — we have now cancelled your subscription, and no further products will be sent to you.
If you need any further assistance, our support team is always here to help.
Best regards,
Your MagicWipe Team
Very impressed
I was so impressed with the Magicwipe cloths that I bought to clean the shower doors that I bought a second lot. They are amazing my taps sparkle. I also used it on my chrome fridge, it came up sparkling. I also used it on the outside of my oven. The chrome has always been hard to get rid of the smears but was amazed it looks like new.Great for cleaning windows with not too much effort. Would definitely recommend
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Ann Boyle
Thank you so much for your wonderful review — we truly appreciate it!
If you ever need any assistance, we’re always here to help.
Best regards,
Your MagicWipe Team
Can’t Cancel Subscription &No Responce.
Can’t Cancel Subscription &No Responce.
I bought Magic Wipes three months ago and somehow ended up on subscription I never meant to join I’ve tried multiple times to contact the company to cancel it but no one replies.The product was fine but lack of support has Been really frustrating.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Laraine Carrick
We’re really sorry for the frustration and the delayed response.
We are currently experiencing a very high volume of orders due to our ongoing campaign, which has also led to an increased number of emails. Our team is replying to all messages as quickly as possible, in order.
That said, please don’t worry — I’ve now cancelled your subscription and issued a full refund.
If you need any further assistance, we’re here to help.
Best regards,
Your MagicWipe Team
FRAUD
FRAUD. THIS HAS ALSO HAPPENED TO ME TODAY AND I WANT MY REFUND IMMEDIATELY. WHO NEEDS 2 OF THESE CLOTHS EVERY 3 MONTHS.l
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Dorothy Silcock
I’m really sorry for the frustration.
When placing an order, there are two options shown above the “Add to Cart” button: a one-time purchase and a subscription option (which includes an additional discount). In this case, the subscription option was selected. This is also clearly shown in the cart, on the checkout page, and in the confirmation email you receive after purchase — where the subscription can be cancelled at any time.
Some of our customers prefer the subscription as they like to replace their cloths regularly for hygiene reasons and benefit from the extra discount.
That said, no worries — we’ve cancelled your subscription, and you will not be charged again.
For refund requests, please contact our customer support team at support@magicwipe.com, and they will assist you promptly.
If you need any further help, we’re here for you.
Best regards,
Your MagicWipe Team
Disappointed with items long wait and…
Disappointed with items long wait and customer service disappointing
Wouldn’t waste your money
Order number 133023
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Sarah Caseley
We’re sorry to hear that you felt disappointed with your experience.
At the moment we are in a campaign period and receiving more than 500 orders per day, which can unfortunately affect both dispatch times and response times to emails.
I have checked our system and it shows that your order was delivered yesterday. We hope you have received it safely and that you are happy with the product.
Best regards,
Your MagicWipe Team
Amazing!
Absolutely love my Magic Wipes! These microfibre cloths are honestly a game changer for cleaning. They pick up dust, grease and marks so easily and leave everything sparkling without needing loads of cleaning products. I’ve used them on kitchen sides, mirrors and even the car and they work perfectly every time.
They wash really well too and come out like new, so you can keep reusing them which is a big bonus. Definitely one of the most useful cleaning products I’ve bought highly recommend to anyone who loves an easy clean! ✨🧼
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Charlotte M.
Thanks so much for your wonderful review! ✨
We’re thrilled to hear that you’re loving your Magicwipe cloths and that they’re making cleaning easier around your home and even your car.
Your recommendation means a lot to us! 😊
Best regards,
Your MagicWipe Team
130486 I ordered the wipes and realised 10 hrs…
I ordered the wipes and realised 10 hrs later I put the wrong address contacted the company straight away to change my address … 13 days later they delivered the order to the old address and said I put the wrong address address on the order and bad luck basically my loss after over several emails to the company they still couldn’t make contact with the courier service just to make change of address for me …. Extremely disappointed we are in 2026 to be able to make communication happen to the courier company not on 😤
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Paul
We're very sorry to hear about your experience and understand how frustrating this situation must be.
We will contact you directly and assist you as soon as possible to resolve this matter.
Best regards,
Your MagicWipe Team
Relentless Email Marketing
The product is good but the marketing emails relentless, despite unsubscribing time and time again.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Morag Powney
Thank you for your feedback, and we’re really sorry to hear this.
We completely understand how frustrating that must feel. I will pass this on to the relevant team immediately and make sure your email address is removed from our marketing list as a priority.
Thank you for bringing this to our attention.
Best regards,
Your MagicWipe Team
I inadvertently signed up for a…
I inadvertently signed up for a subscription that I did not want. Emailed the company and they immediately cancelled it and honoured the discounted price. Great customer service! Love the cloths. They do exactly what they say. Will be recommending them to friends and family.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Geoffrey
Thank you so much for your kind words and for giving us the opportunity to put things right 😊
We completely understand how easy it can be to select the subscription option by mistake, and we’re always happy to help resolve it quickly and fairly. We’re delighted to hear you’re loving the cloths and that they’re doing exactly what they promise!
Your recommendation truly means a lot to us.
Best regards,
Your MagicWipe Team
I’ve been now charged 3 times £19,95…
I’ve been now charged 3 times £19,95 and I only ordered 1 back in dec I’ve contacted customer service but I now have been charged another £19. 95 in March! Please ca. they be refunded
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Rebecca Butterfield
Thank you for your message.
According to our system, it appears that you were enrolled in the subscription option at the time of purchase. As a result, recurring payments were processed, and your latest order is currently on its way to you.
I have informed our customer service team about your situation, and they will contact you via email to assist you further and review your request.
We appreciate your patience and will make sure this is clarified for you as soon as possible.
Best regards,
Your MagicWipe Team
More new cloths
Just ordered a few more of these cloths and the cleaning brushes too . I cannot believe how good these cloths really are would highly recommend these cloths and tell people to give them a try they really are unbelievable a fantastic product and they actually work .
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Hi
Thank you so much for your fantastic review 💙
Thank you for your continued support — we’re so pleased Magicwipe is making cleaning easier for you!
Best regards,
Your MagicWipe Team
I genuinely think I've been scammed
I genuinely think I've been scammed. Was really excited about receiving my cleaning cloths and always like to support new business. Anyways, it's been two weeks of emails that my order is on the way, in the transit etc and NOTHING. Tracking number doesn't work so that's that. I'm very disappointed.
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Lucie Slavotínková
We’re really sorry to hear how you’re feeling — that’s certainly not the experience we want anyone to have.
I’ve checked our system using your Trustpilot name, but unfortunately I haven’t been able to find an order under those details.
Could you please provide your order number (or the email address used when placing the order)? As soon as we receive that information, we’ll look into this immediately and assist you properly.
We’re here to help and will make sure this is resolved as quickly as possible.
Best regards,
Your MagicWipe Team
Customer service was great
I had a question about my order and support responded quickly and politely. Shipping was fast and the products arrived well packaged.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Rupert L.
Thank you so much for your kind words!
We truly appreciate you taking the time to share your experience 💙
Best regards,
Your MagicWipe Team
Brilliant all round
Not much to say really because they are brilliant all round. Their products make life so much easier to clean and they are definitely value for money. Shipping is fast and seamless. I would recommend them to everyone.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Gina Dempsey
Thank you so much for your wonderful review!
“Brilliant all round” — we couldn't ask for better feedback.
We’re Thank you again for your recommendation and support 💙
Best regards,
Your MagicWipe Team
My order was delivered on 02.02.26 but…
My order was delivered on 02.02.26 but not to my address. I have emailed customer service since numerous times with the delivered front door and mine yet they still haven’t refunded me! I’d avoid ordering from them as customer service is awful!
The response from Magicwipe states the delivery address I USED on ordering was incorrect. That is WRONG. My order details show my address. My delivery address was right it was delivered to a different front door. I have sent customer service a photo of my door which clearly shows my house number and road name. I have also shown them the delivery company photo of delivery which clearly isn’t my door. I do not appreciate being told I have ordered to the incorrect address!!
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Nicola Young
We’re very sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing the tracking details, the parcel shows as delivered to the address provided at the time of ordering. Unfortunately, it appears the delivery address entered during checkout was incorrect. As we ship orders based on the exact address submitted, we’re unable to recover or refund parcels delivered to an incorrectly provided address.
That said, as a gesture of goodwill, we would be happy to offer you a discount on a new order if you’d like to reorder with the correct details.
Please let us know how you’d like to proceed — we’re here to help where we can.
Best regards,
Your MagicWipe Team
I have Several Magic wipes I initially…
I have Several Magic wipes I initially bought one just so see if they really worked and I was delighted with the outcome and bought more
I now have one in the shower, kitchen, Car, Laundry and a couple for back up
My windows are Colonial and a pain to clean, not anymore also my Shower Tiles and Glass Door sparkle no more dull build up? Just take a couple of minutes to wipe all down and you will never "look back"
Di Burrows
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Magic Wipe
Dear Dianne Burrows
What a lovely review — thank you so much for sharing this!
Thank you again for your continued support, Di. It truly means a lot to us 💙
Best regards,
Your MagicWipe Team
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