MacbackArvostelua 

Vastaus yritykseltä Macback

4.6.2026

Thank you for your further feedback. We do feel it’s important to clarify a few points for transparency.

The original quote was based on the iMac being submitted as a Grade A machine. During inspection, the device was found to have screen burn, which automatically places the machine into a Grade C category under our grading criteria, regardless of upgraded specifications such as RAM or SSD capacity.

In addition, there was a £40 deduction for the missing Apple keyboard and mouse, which are required accessories for iMac trade-ins and are outlined in our grading information.

You are absolutely correct that breaking a machine down and selling the RAM, SSD, and components individually can sometimes achieve a higher total return. However, that also involves significantly more time, effort, listing fees, postage costs, buyer risk, and technical work. Our service is designed as a quick, hassle-free trade-in option with collection, testing, and fast payment included.

We also reject the suggestion that devices are “dumped” when returned. Returned items are repackaged and sent back via courier, and we’re sorry if the condition of the packaging on return did not meet your expectations.

We appreciate you sharing your experience, even though we clearly disagree on the valuation outcome.

The MacBack Team

Vastaus yritykseltä Macback

4.6.2026

Thank you for the 5-star review! We’re really pleased your experience was a simple, no-fuss transaction.

Thanks for choosing MacBack!

The MacBack Team

Vastaus yritykseltä Macback

4.6.2026

Thank you for the fantastic review! It means a lot to hear from someone who only leaves reviews when a service genuinely exceeds expectations.

We’re delighted our team could help identify your iMac model and guide you through the process. It’s also great to hear the collection was easy and that we were able to honour the full quoted amount — especially when you weren't expecting it!

Many customers are surprised to find value in older Macs that other companies won't purchase, so we're pleased we could provide a better alternative than simply recycling the device.

Thank you for your recommendation and kind words. We’d be delighted to help again in the future.

The MacBack Team

Vastaus yritykseltä Macback

4.6.2026

Thank you for the fantastic 5-star review! We’re delighted to hear everything went smoothly from quote to collection, testing, and payment.

It’s great to know the original offer was honoured and that the funds reached your account so quickly. We work hard to make the process straightforward and transparent, so your feedback means a lot to us.

Thank you for choosing MacBack, and we’re pleased we could provide a positive experience.

The MacBack Team

Vastaus yritykseltä Macback

4.6.2026

Thank you for the fantastic 5-star review! We’re really pleased you found the transaction easy and appreciated the regular updates throughout the process.

Thank you for your recommendation — it means a lot to us! ⭐⭐⭐⭐⭐

The MacBack Team

Vastaus yritykseltä Macback

4.6.2026

Thank you for the fantastic 5-star review! We’re delighted you had such a positive experience and that we were able to increase the valuation after inspection.

We always aim to be fair and accurate, so when a device is found to be in better condition than described, we’re more than happy to pass that value back to our customers.

Thank you for your recommendation and kind words — they really mean a lot to the team! 🙂

The MacBack Team

Vastaus yritykseltä Macback

4.6.2026

Thank you for the great 5-star review! We’re pleased to hear the process was efficient, that your iMac was quickly assessed, and that payment reached your account promptly.

Regarding the packaging, because you already had both the original iMac box and shipping box available, there was no need for us to send additional packaging materials. We always try to avoid unnecessary packaging where a suitable and secure alternative is already available.

Thank you again for your feedback and for choosing MacBack.

The MacBack Team

Vastaus yritykseltä Macback

20.5.2026

Thank you for your feedback. We’re sorry you’ve come away frustrated from the experience, but we’d like to clarify the situation.

When your laptop was assessed, the only deduction noted on the technician report was for a missing charger. The condition and grading of the laptop itself matched your description, and all functions were working correctly.

When the revised offer was sent showing the charger deduction, your response was simply to request the return of the item. At no stage prior to the return being completed was the missing charger queried or disputed.

We have since located your later email, which unfortunately was not linked correctly to the original support thread and therefore was missed initially — we apologise for that delay in response.

However, based on the technician report and intake records, we did not receive a charger with the device, which is why the deduction was applied in the first place. As a result, we are unable to investigate this matter any further.

We’re sorry the experience did not meet your expectations.

The MacBack Team

Vastaus yritykseltä Macback

20.5.2026

Thank you for the fantastic review! We’re delighted you found the process clear and simple, with smooth collection, good communication throughout, and quick payment of the full quoted amount.

“Couldn’t ask for more” is exactly what we aim for — we really appreciate your feedback!

The MacBack Team

Vastaus yritykseltä Macback

20.5.2026

Thank you for the fantastic 5-star review! We’re really pleased the whole process was smooth and straightforward, and that the original quoted price was honoured without issue.

We appreciate your understanding regarding the DPD delay and are glad everything was handled professionally once the collection took place. It’s great to hear the communication and payment speed met your expectations too.

Thank you again for your support — we’d be delighted to help again in the future.

The MacBack Team

Vastaus yritykseltä Macback

13.5.2026

Thank you for your feedback. We’re sorry you were unhappy with the revised valuation and return process, but we’d like to clarify the reasons behind the regrade.

The iMac was originally submitted as a Grade A device. Our Grade A criteria requires the machine to be in excellent condition with minimal signs of use and no display defects. During inspection, our technicians noted the following:

Condition identified:

Light scratches on the rear casing
Screen burn visible in the bottom left of the display

In addition, the iMac arrived without the keyboard and mouse, which also results in standard deductions as outlined in our grading criteria.

Most importantly, any visible screen burn automatically places an iMac outside Grade A or B condition and requires it to be regraded to Grade C, regardless of RAM or SSD upgrades. While upgraded components such as additional RAM and SSDs do add value, the overall resale grade is still heavily impacted by permanent display defects.

We also want to clarify that the revised valuation was not based on “hoping you’d accept,” but on the condition and completeness of the device received versus the original submitted grade. You were under no obligation to proceed and chose to have the device returned free of charge.

It’s also important to note that throughout this process, all costs are covered by us — including courier collection, packaging, testing, administration, and return shipping — even where a device has been incorrectly graded in the original submission.

We take comments regarding staff conduct seriously, as professionalism is important to us, and we’re sorry if you felt the interaction did not meet expectations.

We stand by the grading assessment, but we appreciate your feedback and are sorry the experience did not meet your expectations.

The MacBack Team

Vastaus yritykseltä Macback

13.5.2026

Thank you for the great 5-star review! We’re really pleased we could help you recycle your older iMac and give you some value back for it when other companies no longer accepted the model.

It’s great to hear the process was straightforward and helped clear some space too! We appreciate your feedback and support.
The MacBack Team

Vastaus yritykseltä Macback

13.5.2026

Thank you for the fantastic 5-star review! We’re really pleased you were happy with the whole process — from the DPD collection with packaging provided to the fast evaluation and payment of the full estimated amount.

We truly appreciate your recommendation and kind words ☺️

The MacBack Team