M1 Med Beauty UK Arvostelua 

I am quite upset by the treatment I have received from “the management” of Med 1 Beauty clinic. It was located locally to my home and I was initially pleased to find the clinic and had the intention to become a regular client, particularly due to the reasonable pricing and the fact that qualified doctors do the treatments.

However I had repeatedly queried the fact that there is no manager in the UK to oversee the running of the business. Each clinic has a receptionist and a doctor, both of whom are apparently not authorised to deal with complaints or even to use their own discretion in handling any issues that may arise. Customers are always informed by the receptionist that the queries have been sent to the owner but he “has not responded”. I believe it’s reasonable to expect to be able to speak to management with any concerns, particularly given that it’s an aesthetic clinic.

I received regular marketing mails which were always sent on Fridays. The customers are given till the Monday to book the promotions and then a very short period in which to have the treatments. I had queried not being allowed to use a full promo due to the 2 week safe period that is generally required between treatments. I tried to convey my concerns to the receptionist but she was adamant that it was the “protocol” of the business and she could not help any further. I requested that she nevertheless pass on my query to the owner and let me know the response. She was also aware that I had sent the owner numerous emails with no response. When I didn’t hear back from her, I called and was informed that the owner had said I could no longer attend the clinic due to the concern I had expressed and I should “find somewhere else”!

After spending thousands of pounds on treatments at the business and then being so abruptly “dropped”, I was really disappointed and even more so after having been totally ignored by the owner (who is based in Germany). I had sent the owner about 10 emails over several months and had not even received a response and now finally after months, I received an email telling me I was “no longer able to attend the clinic”! I find this unacceptable, unprofessional and unfair!

UPDATE ON MY REVIEW👇🏼
This company never even bothered to reply to my review which does not surprise me. It may be run more efficiently in Germany but due to there being no management structure in the U.K., there will always be issues. The reception staff are neither trained nor able to take unilateral decisions and will always fob you off! I’m particularly upset because I spent a lot of money there in good faith. How can they be taken seriously when the MD/ CEO does not even respond to emails?

I visited M1 beauty this month for the first time and couldn't be more satisfied. I contacted reception via WhatsApp and it was super easy to make a booking.
The appointment went super smoothly, we discussed my goals and appropriate treatment.
The clinic is easy to find, just by London Wall.

10/10 experience. Dr. Vanessa is exceptional, amazing job and her approach with clients is brilliant. Highly recommend , best doctor I tried at M1 by far!

I have been going here for a few years for my lips and they overfilled my lips at my last treatment and now demand £200 to dissolve them to fix an issue they caused in the first place. According to the reception their management team is unavailable until further notice which made me chuckle and no response to my complaint email. Do not visit here if you expect a professional service.

Fantastic wonderful doctor fully qualified

Everything is fine

Very kind doctor. Great offers too fir skin treatment

Don't go here if you don't like to waste your time!
I used to be a client of a different branch they now closed but this other branch in liverpool street disappointed me today. They completely lost me as a client plus they earned a negative review for: 1) wasting about 2 hours of my time for travelling to/from there for nothing! 2) wasting me £6 of underground cost to have NO service done at all after they knew I wasn't going there for a "free consultation" today: I had called them on the phone yesterday to warn them I was planning to have actual injections applied. Yet, to my negative surprise, they claimed they had to enforce their rule that no injection can be done on ANY part of the face because I had the same type of treatment done in a completely different part of the face 2 months ago and they state we need to have at least 3 months of zero injections done literally anywhere in the face in order for them to do the service. A "rule" that they didn't communicate to me on the phone yesterday and that I never came across anywhere else. Had they told me their rigid rule yesterday I wouldn't have gone there to waste time today

Amazing thanks

Very good service, well experienced doctors working and make you feel comfortable from the start. Will recommend to anyone.

I felt very pampered

Had Botox done

Lovely Experience ! Very welcoming and professional :)
Would recommend!

Consistently brilliant, London Wall always have an appointment for me and I always love the results.

Fantastic service as always, London City branch the team are absolutely fantastic!

The doctor was great, very easy and efficient. Will come back!

Doctor Yuritza Patricia was very nice and helpful I have seen her twice and she is very good in what she does but the new receptionist Ella I think her name is she was talking back to me when I said I need to book a appointment she questioned what the doctor told me and wasn't patient with me

Dr Yari was very helpul and lovely, and the receptionist Ela was very kind during my time at M1 Med beauty

Super lovely, quick and love the results so far

Well priced and quick