Goldcar Rental Arvostelua 

I rented the car IT goldcar. I have two credit cards, a VISA from Revolut and a VISA debit from the American bank, both working (with which I could buy a car). I had a rate of 199 euros, but I was told that my cards were not good and we had to use my wife's card (the only one that worked?) and pay a comprehensive insurance of 260 euros additional. So with a rate more than doubled. With my cards I could not rent it and I would also have lost 199 euros, paid with the VISA card from Revolut... so sometimes it's okay! As if that were not enough, the car was delivered dirty (there were empty bottles, a hair and an umbrella, had it not even been opened?) and without water for the windshield wipers. When I asked about it, they told us that cleaning it up would take a long time.

Horrible.... pésimo servicio.... pagas online, llegas a x el vehículo y te quieren colar un seguro de 130 euros... sino una fianza de 1230 euros... solo te dejan pagar con una tarjeta(no puedes usar otra, la de tu mujer por ejemplo) empeñados en venderte el seguro.. trato pésimo...
Al final dos días de coche más de 200 euros. De verdad son unos estafadores... huir de esa compañía...

Upon picking up the vehicle at the Malaga airport reception. The desk staff said that they would block two amounts on my credit card. One amount for the damage excess and one amount for missing fuel upon return. This was fine as it is explained in the booking information.

Instead of blocking an amount they charged my credit card £133.27. I have contacted Goldcar but there has been no reply yet, except an automated one saying that they have 14 days to reply.

The staff gave no receipts for any transactions and no signature given.

Goldcar, if you read your reviews, give me my money back as your employee has stolen from me.

I already had the extra insurance as I used a very well known company called Bo**ing.com (fill in the blanks) to book the rental. I got the excess insurance through them. So I definitely didn’t need that. The counter staff get very angry and pushy when you don’t take it out with them. They try to pressure you into getting the extra insurance saying that any insurance you have paid for is not good enough. They must get commission for selling it. It is not a nice experience for the customers

Goldcar, your staff are either blatantly lying to people, require extra training, or you have told them to hard sell the insurance. Either way, it’s not acceptable.

Again, I require a refund. This money was taken on the day I picked up the vehicle so it cannot be related to anything regarding the vehicle upon its return 6 days later. It’s theft, simple as that.

I look forward to their reply blaming the customer.

I had a pleasant experience with Goldcar-Ibiza Airport(via Discovercars.com), from picking up to returning my rental car.
I had purchased a Car Hire Excess Insurance in advance. The staff did offer me their own insurance. The fact that I already had my own insurance, I politely declined. The lovely staff never did the usual "Hard Sell".
I did my due diligence in checking the vehicle for damages before driving off the garage, and upon returning the car. (I even had it washed to show the checker that there was no damage.) I got my full deposit back within 24 hours.
The car was great. It had only over 1000 KM driven.
Thank you very much, Goldcar!

I’ve used Goldcar for the first and the last time. When we arrived to pick up our reserved car at Alicante Airport, we were offered a wreck of a car with dents and scratches all over the car. We were of course forced to pay extra taxes upon pickup which was not informed about or included in our reservation. After redelivery of the car, I get an e-mail where Goldcar claim to have found a minor scratch impossible to see without a bright light on one of the door handles and claim EUR 172 for the damages. I took pictures of the car at pickup, but it is impossible to have pictures on such a detailed level and I consider scratches like this to be consistent with normal use and age of the vehicle. My conclusion is that I will never use Goldcar again and urge others not to use this unserious car rental agency either. Stay away from Goldcar!

Do not use goldcar car rental at Modilin airport in Warsaw , Poland . They will try to keep your deposit and claim that the car was damaged if you don’t take their extra full insurance . I was accused first of causing a scratch on the paintwork but it was listed on the document I had that the mark was already there. Then they accused me of a scratch on the window and have not returned any of my deposit. Avoid this company

Jeg har benyttet Goldcar stort set hvert år siden 2009. Alle årene har jeg fået god service, gode biler. Måske med et par enkelte tekniske problemer, men det er blevet hånderet hurtigt. Jeg er tilfreds og vil fortsætte med at benytte dem

I have used Goldcar almost every year since 2009. All the years I have received good service, good cars. Maybe with a few smaller technical issues, but that has been dealt with quickly. I am satisfied and will continue to use them...

Do not trust this company.
Having paid insurance when we booked online, they then insisted on a further €279 for a week when we arrived.
In the extreme heat, we had issues with tire pressure and discovered that there was no spare tire and no repair kit.
We will never use these people again

The car was dirty and ancient, they charged €60 to fill up the tank which should only have cost €10. The rental was less expensive than other providers. However, be aware as you get what you pay for!! I would NOT recommend this company.

De försöker alltid sälja på dig en större bil eller diverse försäkringar. Om det skulle bli några problem är det helt omöjligt att komma i kontakt med någon på företaget som kan hjälpa dig, så länge de inte kan tjäna pengar på det. HYR INTE BIL FRÅN GOLDCAR!!!

Pressured into purchasing additional cover, after being informed my existing cover would not cover requirements, Due to delays and screaming children, I was taken advantage of as couldn’t spend the time to review everything at the time.

These people rob you. Firstly the charge you make on Ryanair is just a reservation fee, not a booking fee. So when you get there they say the cost is actually nothing to do with what you though. It s a massive cost and far larger than what you thought you were going to pay. Then they add tons of other charges, without your knowledge and then they do not return the money owed to you at the end of the rental. When I returned the car and questioned the person in the car park he actually threatened me with physical violence. Literally, these people are psychotic criminals. You can see from the other reviews that you should never, ever use Goldcar.

Like all previous reviews . They set out from start to get more money . My goldcrest hire was in tenerife . We waited in a queue no 91 on the list took over 1 hour thirty minutes to start the process. Then it was I can't take out debit insurance you need to take out the type we have min about 240 the best includes breaking down recovery 300 euro . My decent car hire then went into over drive with these add ons . As our bus had already left we had no other option . I would certainly avoid this company and will see how quickly they reimburse my fuel deposit . Oh I video the car at night lucky I had the sense to move it to a lit area. But this car had more x on it than spot that had no damage ,all being that it's minor . The car would need every panel resprayed to make it look better outside . Inside was clean and the car ran well positive part . Think the ceo needs to look into other airport satisfactory reports to see how he can improve . I used a company this year in gran canaria INAUTO ,check them out best car hire service I've ever had can provide video evidence of the car hire drama

Oplichters!!! Dieven!!
Mijn man lag in het ziekenhuis waardoor ik de auto telefonisch moest verlengen.
Alles was in orde om achteraf doodleuk 400 euro extra van de rekening te halen.
Ontkennen het verlengen, bewijs document ziekenhuis opname moet zogezegd verzegeld worden (wat dat ook mogen betekenen) en telt plots niet. De boete per dag is zogezegd 40 euro + de dagsom, terwijl ze 400 euro van de rekening houden. Dit is 4 X zoveel.
Met andere woorden ze halen gewoon zoveel geld van de rekening waarin zij zin in hebben.
Dieven!!! Wegblijven bij deze oplichters!!

Insurance that we hadn't asked for and didn't want was added to our rental package - we were told we'd get it all back when the car was returned. Sure enough, we didn't. Avoid this bunch, your holiday doesn't need the extra stress!

Avoid at all cost. Our flight was delayed we informed them in advance that we will be late ive been assured that someone will be waiting for us . Unfortunately no one is here and we are stranded as it's to late to arrange anything or anyone as it's middle of the night.

ESTAFADORES
Con cuidado con esta empresa. te van a exprimir hasta el ultimo euro que te quede.
Me ponen una multa en Mallorca por mal aparcamiento y se me lleva el coche la grua, pago la grua a la policia de Sòller, se toman mis datos para enviarme la multa,pero,,, me llega un sms de golcar, digo gol, porquie me han marcado un gol, donde me dicen que tengo tres dias para pagarla y me pone un descontador de tiempo al entrar en su enlace, PARA MARCAR PRESIÓN Y QUE PAGUES A TRAVES DE ELLOS ,por pagar a traves de su plataforma te cobran 8€, pago la multa directamente a la agencia tributaria de illes balears y entonces me llega un cargo de 50€ por haberme comunicado que me habian multado y me dicen que en el contrato esta esipulado asi, LA LETRA PEQUEÑA, QUE YA LO HACEN APOSTA PARA QUE NO LA VEAS,50 euracos que se llevan por toda la cara, han de ser abusadores para hacer esto, les reclamas y tienen la cara tan dura de sin despeinarse decirte que es lo correcto.
NO ALQUILEIS EN ESTA EMPRESA SON LO PEOR DE LO PEOR, SOLO QUIEREN EXPRIMIRTE, COBRAR SIN TRABAJAR

They are scammers, who will squeeze as much money out of you as possible at the start of what is meant to be a time to relax. I was forced to upgrade my car and charge an extra €150 for the next cheapest car, which didn't even have build in SatNav. They also added airport tax, and lied to me that my insurance wouldn't fully cover me, so I was scared into spending an extra hefty fee for that. In total there were 5 additional unexpected fees, which added about €400 to the cost! I had no choice and they knew it. I've just had another email saying I was ticketed and they will charge me another €40 for a ticket administration fee. Horrible scammers....avoid!! I have no idea what the fine will be, but SavNav is designed to help you avoid no car zones, which wasn't available in the car I received. They may be able to validate their actions by law with the small print, but they know that they are luring most people into a trap of seemingly bargain prices, only to add all these extra fees!! They have no trust or morality.

Do not use Goldcars, they are set up to get as much money from you as they can, by aggressive and fear selling. You may think you can save 30 e a week hiring from them, but they will do everything to make life difficult and scam you

Dishonest, poor customer service, do not listen to the evidence I am showing them and telling them, just try to scam more money from your credit card from car damage that was already there. All videos were taken prior to taking the car as well as me showing their staff member prior to driving the car away.

Worst car rental company, I have rented many cars over Europe over the last 10 years. I have emailed all their relevant customer service emails including my broker, UK excess insurance as well as bank who gave been more helpful and supportive than Goldcar.

It never should have got to this stage, however it's important that I warn other customers after my experience of the risks they take to be left frustrated and disappointed.